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Mercure Southampton Centre Dolphin
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Reviews (1,678)
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All reviewsprivilege roomhigh streetone way systemcruise packagecity centrethe hotel car parkoxford streetstayed here for one nightisle of wightfull englishgood nights sleepcruise terminaldolphinswetherspoonsportannexdocks
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Reviewed 25 July 2014

a nice and pleasant stay once again very helpful staff and central location, had a meal in the restaurant and the food was very tasty once again looking forward to my next visit to southampton when i will be booking again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Emmasmith91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 1 August 2014

Dear EmmaSmith91

Thank you for taking the time to review your stay we are delighted to read you had a good stay with us and you will be booking again in the future.

We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel soon.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

We stayed for one evening before we took our 14-night Iceland and Fjord Cruise. The hotel was referred by our travel agent and we considered ourselves lucky to take her advice. Not to mention its relationship with Jane Austin, the hotel is conveniently located. We visited the Old Town, the museum, park, and Oxford Street, all within 20 minutes walking. The breakfast was good and a good value for money. If you spend only one day in Southampton like us, this hotel is highly recommended.

Room Tip: Rooms facing the street may be a bit noisy.
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Kwok Fai L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 24 July 2014

Dear Kwok Fai L

Thank you for taking the time and trouble to review your recent stay with us here at The Mercure Southampton centre Dolphin hotel.

Pleased to read you enjoyed your stay and we look forward to welcoming you back in the future.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed at this Mercure Dolphin and was pleasantly surprised! Being in the Travel Industry I have stayed in a lot of Hotels and trust me this hotel is of a good standard, please read on!

Firstly I would like to say how accommodating the staff were both before and during our stay. Dominic was fantastic and the lovely ladies at reception were very friendly too.

After reading reviews the night before I was worried about our stay! However the hotel was actually quite nice. It is an old hotel but modern in-side and a bit quirky with character which we liked. As this is a listed building they aren't allowed to put Air Con in the hotel. Our room was rather hot due to the lovely weather this weekend but the hotel apologized for not having AC but offered to bring as much cold bottled water as will liked throughout our stay.

To be honest we don't have air con at home so wasn't really an issue!

Our room was lovely and modern and rather big.

Breakfast was very good too in a lovely restaurant and you can have the choice from a menu, cooked to order as well as your normal buffet.

If you have booked this hotel or thinking about booking please don't be put off by negative reviews. For 1 nights stays for Peppa Pig World or Cruise stays its perfect and in a great location too!

Car Parking - Just pass the front of the hotel there is a little road follow it all the way round and you will come to the back of the hotel and car park!

The staff really will make you feel welcome, definitely recommend!

Room Tip: standard rooms were lovely but you can also upgrade if you wish!
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 23 July 2014

Dear Natalie A

Thank you so much for taking the time and trouble to review your stay with us, your feedback particulalry with you being in the travel trade is so valuable to us.

Really pleased to read of the good service given by Dominic and the team who I will ensure are made aware of your kind words.

We look forward to welcoming you back to the Mercure Southampton Centre Dolphin hotel in the future.

Kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 23 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 July 2014

Our room was fantastic :-) So clean & really comfortable. Couldn't wish for a better start to our holiday. The food is to a very high standard. The staff at the hotel are so welcoming & nothing seems to be too much trouble. Wouldn't consider going anywhere else.....ideally situated for the cruise terminal & the shops are literally up the road from the hotel.

Room Tip: We stayed in the Azura suite & it was absolutely fantastic. A very large room which was so comfortable & really clean.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 23 July 2014

Dear Debbie D

Thank you for reviewing your second stay with us here at the Mercure Southampton Centre Dolphin Hotel, really pleased to read you enjoyed your stay and I will ensure your kind words are shared with the team.

We really appreciate your loyalty to the hotel and look forward to welcoming you back for the third time before your next cruise departure.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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