Stayed here a couple of nights ago!
First of all the post cost that we had kept trying to take us to the back of the service station and through all the little villages around etc so it took us around an hour to actually get from Southampton to the hotel. Not entirely the hotels fault I know but after you've already travelled for 3 hours another hour in the car is certainly not appreciated.
We arrived to check in and that was fine we had booked for 2 nights but we had decided after everything we might actually cancel the second night and stay further along the coast. The receptionist was lovely about this and changed our booking so it was 2 seperate bookings so that we could cancel the following night whenever we needed as long as it was before we checked out! We were really impressed with the way we were treated.
We then went up to the room which had NOT been cleaned at all. Went back down to reception and the receptionist again was lovely about it but it was her first day back from holiday and so was a bit stressed herself.
We were asked to go next door to Costa for 10 minutes so that she could sort out the room. However they are in the process of a refurbishment so it was a complete nightmare in the services
We ended up going for about 20 minutes to give them time to clean and then went back! The receptionist keep apologising which was fine but we were still quite annoyed after travelling for so long all we wanted was to sleep.
Once back in the room it wasn't until we were getting into bed that we discovered the sheets hadn't actually been changed as there were biscuit crumbs all in the bed. We were too tired to even bother getting it sorted. Luckily it was warm enough just to sleep on top of the matress without a cover over us. We also both kept rolling into the middle of the bed because of the mattress! There was also a horrible smell which seemed to be just because the window hadn't been opened much (apparently they normally open the windows as soon as people check out until the next people check in which obviously didn't happen) so we had to sleep with the window open which again is annoying when you're staying on a motorway!
The following morning we left fairly quickly and told reception we wanted the next nights room cancelled. The receptionist informed us that was fine and she had cancelled it whilst we were there and we would not be charged.
It is not until we got home a few days later we actually discovered we had been charged for BOTH nights even though we had been informed that it had been cancelled.
The only good point to this hotel is the free wi-fi. Also the rooms are a very decent size with a sofa bed, double bed as well as having the desk with the tv/coffe making things etc!
I know we were just unfortunate that all these things happened to us but when you're only going away for a couple of days it certainly ruins it!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Hotels.com, Priceline, Odigeo, TripOnline SA, Lastminute, HotelQuickly, Evoline ltd and Cancelon so you can book your Days Inn Southampton Rownhams reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Days Inn Southampton (Rownhams) Hotel Southampton