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“OK if you like it hot” 2 of 5 bubbles
Review of Premier Inn Southampton Airport Hotel

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Premier Inn Southampton Airport Hotel
Ranked #5 of 24 Hotels in Southampton
Certificate of Excellence
Guernsey
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“OK if you like it hot”
2 of 5 bubbles Reviewed 18 April 2012

Staff very helpful, breakfast good with vegetarian sausages too, limited vegetarian dinner choices, bedroom stiflingly hot and mattress rock hard so had a dreadful night

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JannineandPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Southampton Airport Hotel, responded to this review, 23 April 2012
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,110 reviews from our community

Traveller rating
    541
    375
    129
    41
    24
See reviews for
320
367
102
197
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Basingstoke
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 April 2012

Stayed there for an early morning flight from Southampton Airport. Staff were very welcoming and food in restaurant for dinner was really good. Room was very good except couldn't find instructions for air-conditioning/heating. Eventually worked it outso we could get the room cool enpough for sleeping.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, Kent, UK
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

I stayed here for 2 nights as part of a Premier Inn £29 per night room offer.

Although being next to the airport (you can see the planes from the room if your facing the airport) I was able to sleep well at night even with the window open. The last aircraft lands around 8pm (ish) and the first flight of the day is about 8.30am so getting to sleep is no problem.

The car park is barrier operated but free to people staying in the premier inn, you just hand your ticket from the barrier over to the reception staff who give you another ticket to get out.

The lady who checked me in and delt with me throughout my stay (Kerry or Kelly) deserves a special mention as she always had a smile on her face and nothing was too much trouble for her. After I mentioned that I was woken up at 1am by a drunken party a few rooms away from my own, she was full of appologies and offered me my money back (this was declined as 10 mins after I was woken, I was able to sleep again) she also seemed to really care about the customers staying in the premier inn.

Room Tip: I was on the 2nd floor and sometimes could hear people on the 3rd floor moving around. So if you are...
See more room tips
  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2012

hi just stayed at this hotel the staff were extremely pleasant and helpful the rooms were very nice clean and comfortable nice big beds the resturant was good realy nice meals

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HANDYMAN58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 March 2012

Proximity to the Airport can not be faulted. You can walk with cases in under 5 minutes. We have stayed at Premier Inn's numerous times and everything about the hotel was to be expected. The staff were great and very helpful the room was spacious, clean and even though facing the airport, rather quiet. We did not use the restaurant but it did look busy when we passed it (which I would take as a good sign).

Overall the Hotel is perfect for the Airport or simply using as a base for the local area. Have stayed here 2 times to date and would stay again.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarkMcC1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

It is perfect for Southampton airport ,it takes 4mins to walk from the hotel and the secure parking at the hotel is very good value . staff were very helpful

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BRIAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
121 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 18 March 2012

This hotel is ideal for the airport and you can walk the short distance even with a wheeled case, all on one level and takes 10 mins. It was easy to find and had parking available for guests. The reception and check in experience was good and my room to usual Premier standard. Good value for money as well, although if you book in advance you could get the £29 rooms which would be excellent value for money and great start to a holiday.
I was disappointed with the restaurant and bar and not sure if there was any where else to eat locally, so stuck with it. Loads of staff but no real organisation, laughing and shouting coming from kitchen which if efficient and churning out well cooked meals quickly not an issue. But when the food is late and incorrect orders then it is not acceptable.My food was mediocre and not worth the wait. Apologies from staff saying they are busy but I have seen much busier restaurants than this and how do they cope when it is busy?Lots of refunds and re cooking of meals going on around me and if I was not on expenses then I would also be asking for a refund. But it can be put right, just need to put someone in charge and train staff who are friendly and willing but lack direction.
Would stay again but eat somewhere else. The score would deserve five stars, but restaurant experience let it down. I stayed two nights,so not put down to a bad night.

Room Tip: Sound proofing was excellent, two lifts so if one breaks down all floors accessible
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Harrycrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Southampton Airport Hotel, responded to this review, 20 March 2012
Thank you for your review. It really matters to us that our guests enjoy every aspect of of our product, from our comfortable rooms, to the quality of food and standard of service provided in our restaurant. Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel. Once again thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton Airport Hotel

Property: Premier Inn Southampton Airport Hotel
Address: Mitchell Way, Southampton SO18 2XU, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Southampton
#2 Business Hotel in Southampton
#3 Romantic Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton Airport Hotel 3*
Number of rooms: 284
Official Description (provided by the hotel):
If you're flying to Northern Europe, Southampton Airport is the easy way to go. And there's nowhere more convenient to stay than Premier Inn Hotel Southampton Airport. We're handy for all the local attractions too, from the delights of Southampton city centre through to the adventure playground that is the New Forest National Park. Fly off to Amsterdam, Geneva or countless other destinations across Europe. Or take off to explore some fascinating history at Southampton's SeaCity Museum or Tudor House and Garden. Or pay a flying visit to Paultons Family Theme Park and spend some time with Peppa Pig. Then come into land back at the hotel, with a meal at our restaurant and a flight to the land of nod in a comfy bed. Directions: Exit the M27(J5) taking the A335 towards Eastleigh. Turn right at the roundabout onto Wide Lane. Take 1st exit off the next roundabout onto Mitchell Way. Please note, parking charged at 3GBP for 24 hours. ... more   less 
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Also Known As:
Premier Inn Southampton Airport Hotel Southampton

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