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“Let down by early morning cycle event”

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Premier Inn Southampton City Centre Hotel
Ranked #3 of 24 Hotels in Southampton
Certificate of Excellence
Aberystwyth, United Kingdom
Level Contributor
196 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Let down by early morning cycle event”
Reviewed 22 June 2014

Stayed for two nights at the City Centre Premier Inn in Southampton. The hotel itself was what you come to expect from Premier Inn. Good value for money, pretty spacious rooms, functional, well placed and does the job well. Hotel also has car park which is handy. Despite a busy road outside you hear the traffic and I slept very well, in an usual comfy bed. Unfortunately our second night was not so good. The hotel was the base for a cycling event which started early (6ish) on the Sunday morning which you could hear outside and together with several doors banging early on you were not only woken up early but had no real chance of getting back to sleep. We did speak to the receptionist as we left but she didn't seem to recognise there was an issue.

I tend to stay at Premier Inns on a regular basis and do so because they are good value for money, and i would use this one again but i would expect someone to manage this sort of event and ask organisers to respect others rather than cheering everytime someone set off.

The breakfast was very good, so we left well fed.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank russellhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
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English first
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2014

Good quick check in. Friendly staff. Clean rooms. Good value for money. Free grab costa coffee & pastry bonus & lovely surprise. We stayed here before going to port for a day trip on a cruise ship. Well worth the visit.

Room Tip: Go to Oxford Street to eat a lovely part of a not so nice city centre.
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  • Stayed June 2014, travelled with friends
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Helpful?
Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 June 2014

If you visit this hotel beware on the car park, this is advertised as secure but it is not! my car was parked under the security camera and was hit and badly damaged during the night. After many, many telephone calls to the hotel they eventually told me that the camera did not pick up the registration number! A cheap weekend is now proving to be very expensive!!!

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Anjiib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton City Centre Hotel, responded to this review, 22 June 2014
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntingdon
2 reviews
Reviewed 16 June 2014

If you want a cheap room in Southampton City Centre, then go for this but don't expect too much. The room was comfortable enough but generally the Hotel is tired and feels grubby. The Reception floor is particularly uninviting and the red tiled floor resembled a public toilet !!!
The decor throughout the Hotel is tired and grubby and our room had faded surface areas around the sink and exposed chipboard/water damage to the bath panel.
While the Hotel advises that parking is limited, what they don't tell you is that they allow parking wherever there is space so vehicles are jammed packed in. The exterior of the Hotel is very unkempt and planted areas and trees could do with tidying.
Overall - distinctly average

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton City Centre Hotel, responded to this review, 20 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

I have stayed in many premier inns before and enjoyed my experience. This is by far the worst one! Staff were rude at check in and were extremely unprofessional and sarcastic when they stated 2 females were sharing a double bed together. We also got questioned about our nationality which has never happened before we were informed it's premier in policy. Rooms were dated and windows thin so noise from outside can be heard.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hollie417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton City Centre Hotel, responded to this review, 20 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 June 2014

This hotel might look a bit outdated but the comfort, the service and cleanliness were absolutely satisfactory. The staff at the reception and in the restaurant (e.g Tatjana) were always helpful and friendly.

One negative point is that the bar on the 5th floor is very noisy even in the early morning hours because of the people/groups having their "wake-up" beers there.
Also,I would expect from a hotel in the 21th century to offer free wifi to the room. (only 30 minutes were free...)

Nevertheless I would definitely recommend this place if you want a good-value hotel in the city centre.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lcmails2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 June 2014

We stayed overnight here on a friday ,we arrived early and the car park attendant was sooo helpful as my mother has a walking frame and scooter he deserves 5*.
It was clean ,great beds ,triple glazing and a cool bedroom . The restaurant was nice ,food was very good too .
Can't fault it except I hated the pillows and no walk in shower for disabled guests .
We will be using Premier inn whenever we can now and can def recommend.
They called the room to see if we needed anything .A+

Room Tip: All good rooms and fairly quiet too.
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
Thank caroleserena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton City Centre Hotel

Property: Premier Inn Southampton City Centre Hotel
Address: New Road | New Road, Southampton SO14 0AB, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Southampton
#4 Romantic Hotel in Southampton
#5 Family Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton City Centre Hotel 3*
Number of rooms: 172
Official Description (provided by the hotel):
Southampton City Centre Premier Inn is located conveniently in the centre of Southampton, a 5 minute walk from all the main attractions. We offer clean, spacious rooms at an affordable price in the city centre. We are so confident you will enjoy your stay with us we offer a good night guarantee! Directions: From M27(J5), follow the A335 to City Centre. At Charlotte Place roundabout, take 3rd left East Park Terrace, then 1st left onto New Road. The hotel is on the right. Parking at this hotel is limited and charged at £4 per 24 hours. ... more   less 
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Also Known As:
Premier Inn Southampton City Centre Hotel Southampton

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