We booked the Peppa Pig World package which included this hotel. This one is a good location to visit the park, as it is only 4 miles away so this seemed like the best hotel to stay at .
On checking in at the hotel, we were met by the receptionist (Hannah), who was very polite at first. Though, we were quickly disappointed when she started to tell us how 'annoying it was to have loads of people back from Peppa Pig all the time' and how it was a nightmare for them the amount of people who stayed. Really made you feel welcome when you had just come from the very place and you were the very people she was complaining about and to!!!Not exactly good customer service, slating the very people who are bringing in custom and revenue!!!!
We had asked for a family room, and though we got a twin room beds shoved together) and a sofa bed, it was extremely cramped. The sofa bed was intended for my daughter (3 years) to sleep on. However, I lay on it as did by partner and we could both feel the bars through the mattress. As a result, she ended up sharing a bed with us resulting in none of us getting a good nights sleep. We had a room that was overlooking the car park and as it was hot, we had the window open. This resulted in us hearing a lot of noise from the carpark, inlcuding people talking and laughing VERY loudy... on looking outside, it was actually members of staff that were stood out the front of the hotel. The beds were very uncomfortable, my partner ended up with a very bad neck and back the next day.
We went down for breakfast the next morning and were again disappointed. It was a buffet breakfast and there was hardly any selection there, the Rice Krispies had run out and had to wait for ages to get some for my daughter. I chose to have scrambled eggs on toast which I had two mouthfus of and ended up leaving it as the eggs were stone cold... delicious!!! My partner was equally disappointed with his breakfast... the hot selection comprised of sausages, baked beans and scrambled eggs... and as he doesn't like scrambled eggs, he had beans and sausages. Not exactly a substantial breakfast! But first, he had to wait ages while they restocked the plates that had run out!
As both my partner and I work in the hotel trade, we were very disappointed that these basic things let down what was a very enjoyable 2 days (at Peppa Pig, that is... not that hotel!).
We've had alot of friends with small children ask about the trip and we have been honest and recommended that they do not stay at this hotel.
All in all, a thoroughly disappointing stay! We'll go back to Peppa Pig World but I won't be staying at this hotel again!
- Official Description (provided by the hotel):
- Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Southampton West Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn