I’ll keep it short as I could go on forever.
We booked months in advance and were still given a twin room and then told the hotel was on full occupancy. The solution we were told was that the beds moved and to do it ourselves if we wanted.
I accept it was the holidays and we didn’t find out till we got there that the hotel is very close to Pepper Pig World . But there were children EVERYWHERE running around screaming, there is a small bar area where people can sit and order take-aways (no food service or accessible restaurants nearby and the bar only takes cash)
We couldn't of sat and eaten anything in this area as we would not of been able to hear each other talk due to the amount of unsupervised or disciplined children, running screaming, climbing.We eventually went for a drive in the hope of finding somewhere to eat and on our return at past 11 pm the kids were still running riot in the bar area..
Breakfast was like a free-for-all with pushing and shoving, uncleared tables, no cutlery, limited choice and what there was, was empty and not re stocked, children throwing food and people making pack lunches from what was on offer. We got a coffee and left.
I know I sound like I don’t like children but this is not the case, I personally don’t have any but regularly socialise and holiday with families who do, I understand excitement at being away and that children will be children, but this was totally unacceptable behaviour, it was as if people saw other kids were running wild and not being told anything by the staff so allowed there children to do so also.
The hotel was understaffed and obviously overwhelmed.
My first and last trip to a Holiday Inn
- Official Description (provided by the hotel):
- Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more less
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- Also Known As:
- Holiday Inn Express Southampton West Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn