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“A very slight improvement”

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Holiday Inn Express Southampton West
Ranked #14 of 24 Hotels in Southampton
Stowmarket, United Kingdom
Level Contributor
268 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
“A very slight improvement”
Reviewed 22 July 2012

Had a one-night pre-cruise stay here and to be honest, I was dreading it! Thankfully, the M25 did what the M25 does best - be a car park and that delayed our arrival by several hours so by the time we checked in, all the noisy little kiddies and their equally noisy parents all bound for Peppa Pig World were fast asleep!

Despite being dumped with heavy luggage into a third floor room (Couldn't reception see that we had heavy luggage?, Obviously not), we managed a decent night's sleep followed by a good shower with minimal facilities.

Thankfully our cruise line required us to check in on board by 12.30 and with the foul weather in the area that meant getting up early, having a fairly quiet(ish) early breakfast - before the onslaught of little 'darlings', but they got up early too and with the combined efforts of these 'darling's', their equally thick and noisy parents, and the rest of the hotel's guests it didn't take long for the tiny breakfast area turn turn into a ghetto!

Check out was a pleasant experience for us!!

A tip: Unlike the larger Holiday Inn Express Hotels further north which are owned by the Intercontinental Hotels Group, this hotel is a Holiday Inn Express franchise and owned by 'More Than Hotels' - That speaks volumes!!!!

Would I stay here again? You bet I won't!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 7 August 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive, either positive or negative to ensure we provide the best level of service that we can give to our guests.

We are in the process of launching a new more comprehensive menu which I hope would meet your needs in the future.

Many thanks for the balanced feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (132)
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English first
Birmingham
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 17 July 2012

Booked this hotel as part of the Paultons/Peppa Pig package (2days entrance, b&b) and felt it was good value and served the purpose of being close and convenient (only 10 mins away from the park). The rooms were clean, and the staff were friendly and efficient (helpfully were able to recommend a decent family pub nearby), and breakfast was sufficient (sausages, baked beans and scrambled eggs were a bonus, we were expecting normal continental). Only downside were the restaurant (very limited choice and no kids menu) and the rooms wernt particularly big which wasn't a problem for me, my husband and my toddler but it would be something to consider if you we travelling with more than one child or the children are much older as the family room consists of a double bed and a double pull out sofa bed, which when unfolded leaves little room for luggage etc... I would use this hotel again for the same purpose (1 night) but I wouldn't recommend it to business travellers or cruise ship guests simply because of the amount of kids there - it really is full of families going to Peppa pig world (which is fine for me any fine if you don't mind rowdy breakfast and a bit of kiddy noise from the bedrooms!) :-)

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hammyryder79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 20 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests.

Many thanks for the balanced feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nott'm
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2012

Booked a Super Saver room, excellent value at £55. Breakfast was included, although the dining area was very busy, there was plenty of fresh food of good quality

Stayed July 2012, travelled as a couple
Helpful?
2 Thank Artm23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 20 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests.

Many thanks for the positive feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, UK
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 July 2012

Stayed here for 2 nights last weekend and had a great stay. Ideal base for Paultons Park (Peppa Pig World), check in was swift (Emma was really helpful, helped us order a takeaway for dinner & lent us plates & cutlery), room was spotless and clean, plenty of tea, coffee, towels and soap. My only gripe (4 stars not 5) was the spare bed as the metal workings were exposed and could have been quite dangerous (I covered them with a towels as the children were using that bed). Breakfast was tasty & plentiful, everything was kept well stocked even though it was pretty busy. Will definitely return again

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keefcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 20 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests. I will pass on your positive feedback to the team here at the hotel.

Many thanks for the positive feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnforth, United Kingdom
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 July 2012

Enjoyed a three night stay and could not really fault the hotel, it wa clean and staff were pleasent such a good location for Southamptona and for Peppa Pig world. The only fault could be the breakfast choice is a little basic as is the menu from the bar in an evening, all in all a good little hotel and would be happy to stop there again. Our room could do with a new mattress it was very soft and lumpy

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andlaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 20 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests.

Many thanks for the balanced feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiverton, United Kingdom
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 July 2012

We needed a room for the night, close to Romsey, as we were attending a family party. For £99 a room is what we got, as well as breakfast.

The room was spacious and clean. The bathroom was more than adequate although there was no shower gel, which was a little irritating, but the water was hot. The temperature in the room could be modified by opening the window, although this allowed the noise of the adjacent motorway to filter in. The TV set provided a limited range of channels.

Breakfast was pretty poor. I dared not try the sausages and the scrambled eggs looked as if they had just been reconstituted with water. The choice of cereal was limited, the coffee barely drinkable - and all choices from the machine (latte, filter, capuccino) appeared to be the same dishwater colour. The cutlery was dirty.

Overall, pretty much what was expected, although my expectations were not high. Was it value for money? No, I would rather stay in a Premier Inn, or even a Travelodge, both of which are usually cheaper.

Room Tip: Ask for a room on the other side to the motorway.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbp61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, 20 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests.

Many thanks for the feedback and I hope to be able to welcome you back here in the not too distant future.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Southampton hotels

Bristol
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 July 2012

Stayed here en route to the Goodwood Festival of Speed. My son and I shared a twin room. We arrived late and were allocated a room overlooking the motorway which was noisy with traffic so although the room was stifling hot we couldnt open the window. The bedside light on my side didnt work and when we came to shower in the morning there wasnt any soap in the shower.

This is poor quality control. I might have bothered to mention the bedside light but there was another light missing in the room. Overall therefore we were disappointed.

Dont stay here en route to Goodwood because it took us 2 hours to get around Chichester

Room Tip: Make sure you dont overlook the motorway which is busy all night with ferry traffic if you like some...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alpinahed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express Southampton West, responded to this review, 7 July 2012
Thank you for taking time to review our hotel.

I appreciate any feedback that we receive both positive and negative to ensure we provide the best level of service that we can give to our guests.

Many thanks for the feedback and I hope to be able to welcome you back here in the not too distant future where we can show that we can deliver the standards of service you expect.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Southampton West

Property: Holiday Inn Express Southampton West
Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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