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“Average”

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Holiday Inn Express Southampton West
Ranked #12 of 25 Hotels in Southampton
London, United Kingdom
Level 6 Contributor
674 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 500 helpful votes
“Average”
Reviewed 1 September 2013

Good way to spend a night here if you seek a budget place to stay. Convenient access to the motorway toward Southampton and Bournemouth.

Room and food are average but it is just nice to have breakfast included.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Normadroaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, 18 September 2013
Dear Nomadroaming,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
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English first
Fakenham, England, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2013

We stayed for 3 nights while we went to Peppa Pig World and Paultons Park. The room was really nice and comfy and we had a lovely view of the sunset out of our bedroom window. We had a fair few channels on our tv (something which our next 4 star hotel didn't have), and plenty of supplies for our room too. The breakfast wasn't the best, but it was free with the room, and the only reason they don't get 5 stars. Really easy to find, and easy to get into the city from the hotel. Literally 5 mins from everything!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MrJeffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 August 2013

Stayed here prior to going on a cruise from Southampton. We normally stay in the Holiday Inn at the Quayside but the fact that they now charge to park your car overnight I find ridiculous and through principal would not pay for this hence we booked this hotel.
The hotel was friendly and rooms were normal HIEX rooms. We were ready to get into holiday mode after the long drive from Glasgow and had a couple of drinks before ordering food - pity as if we had a few more we might have found the food slightly appetising. Two of us ordered smoked fish fishcakes and when receipt came over it said "Thai Fishcakes" on it so we mentioned this to the waitress and she said that it just said that on the till but it was the correct ones we would get.
When the food arrived it was the most un-appetising looking meal I have ever had, the fishcakes were like two lumps of cardboard filled with I don't know what but it sure wasn't smoked fish. They were thai fishcakes and looked like they had come all the way from Thailand and landed on the plates. They tasted even worse. Most of the meals were left and we had another drink and decided that we were not in the mood to start arguing with staff over it so did not raise it with them at the time, however I did feel that I should mention it here as it was not very good at all.

  • Stayed August 2013, travelled with family
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    • Cleanliness
    • Service
Helpful?
1 Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, 12 September 2013
Dear KenTweed,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our restaurant. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2013

Stayed for one night prior to a cruise holiday. Comfortable bed in a good sized room. Staff were friendly and helpful, directing us to a local pub which served excellent meals. A good breakfast (self service buffet) with a decent selection of hot and cold food. We took advantage of their cruise parking deal which offered a professional service throughout. We will definitely use this hotel again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2013

We (family of 2+3) stayed at the hotel after visiting Peppa Pig World. The hotel is very close to the park and also close to the highway. the staff at the reception were very kind. Breakfast was OK, however, while we were eating (at 9:30), the staff began clearing the buffet, although they told us that breakfast is until 10:00... plus, some of the trays were finished before we began eating, and they didn't refill them...
again,I do recommend this hotel if you're just traveling by.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veredm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, 11 September 2013
Dear Veredm7,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camborne, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2013

Booked this hotel as part of a package to Peppa Pig World because it was one of the closest to the park.
We arrived late afternoon and was greeted by very helpful receptionist,room was clean and had everything we needed,i asked for some extra pillows which were bought straight up. No complaints about the bed,it was comfortable.
The receptionist was very helpful when we asked for directions and was very knowledgeble about the local area.
Breakfast was busy but everything was kept stocked well and the tables cleared as fast as possible. We had dinner here on the last night which was nothing special but was acceptable and really couldnt be bothered to go into Southampton.
Would definatley go back!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shazzy6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 4 Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 August 2013

We arrived without any problems and we were dealt with straight away at the reception desk.
We found the room clean as it can be for a Holiday Inn but the room was small considering it is meant to be a family room. The pull out sofa bed was so hard my daughter could not get comfortable also it was that close to the desk she kept banging into it, also the double bed wasn't very big either and was also very uncomfortable. Unfortunately the rooms were so hot even the small fan they provided wasn't of any help so this didn't help with getting a very good night sleep. We also had to contend with the noise from the lift which was going throughout the night also a noise which I presume was coming from a generator of some sort's was continuously going on without any breaks. We had the breakfast which is provided but this was terrible, there was hardly any room to sit and there was many families having to stand while they fed kids, also it was like feeding time at the zoo!!!
The food was terrible, my daughter's tried to have something but everything tasted disgusting even the toast as the machine once it went through didn't do properly and then you put the toast in again it was burnt and to top it off I asked for a milk jug or something to pour my milk into my long awaited cup of tea but they sent over a mug of milk which when upon trying to go into the tea it went everywhere. I will never stay here again and I personally will not use a Holiday Inn again.

Room Tip: Do not have a room by the lift xx
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie3650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, 8 September 2013
Dear Marie3650,

Thank you very much for taking the time to write your comments. We understand that having a good night sleep is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the elevator noise and poor room accommodations you received. We have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Southampton West

Property: Holiday Inn Express Southampton West
Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 25 Hotels in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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