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“Not the best Holiday Inn Express”

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Holiday Inn Express Southampton West
Ranked #12 of 25 Hotels in Southampton
Reviewed 31 October 2013

We stayed in this hotel with our two children (5 and 2 years old) for one night whilst visiting Peppa Pig World (see spearate review). We have stayed in a few Holiday Inn Express's before, and this is easily the worst. That's not to say it is bad, but having spent the previous two nights in a Premier Inn (Frome - see separate review), the difference between the two is obvious. The room was quite cramped with the sofa bed opened up and a travel cot for the children. It also felt quite 'tired', underlined by the fact that I found the window did not close securely (once the children were asleep, so could not move rooms - not that it was offered anyway) and this led to a draught in the room. Breakfast was totally uninspiring, with bland sausages and soggy scrambled eggs. I'd prefer they charged similar to Premier Inn for breakfast (£8) and put on good quality food. Location was good for Peppa Pig World, and we found a great pub for dinner (Four Horseshoes - see separate review). If staying in the area again, we would check out the two Premier Inns that are nearby before booking this hotel again.

Room Tip: If you get Room 103, check the window closes!
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  • Stayed: October 2013, travelled with family
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Thank rpotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 1 November 2013

Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

The complementary hot breakfast in our hotel has been mentioned with much positive feedback from the guests with whom we have spoken on check out.

I have personally checked the bedroom window to ensure it closes properly and happy to confirm it works fine.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Kind Regards
Rajat Verma

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493 - 499 of 839 reviews

Reviewed 24 October 2013

We stayed here to go to Pepper Pig World, really if you can afford to stay in a hotel in Southampton I would recommend it.

This is a budget hotel and you can feel it, in the pillows (flat as pancakes), the rooms are small but OK. Bathroom, shower only etc. The receptionist was over run at check in and check out. They need more staff for peak times.

The dining area is way too small for the number of guests when we stayed. The food in the included 'hot breakfast' was all budget/value and tasteless. The receptionist was in the back putting food in and out of the microwave. Simple fruit, cereal and toast would have been sufficient.

  • Stayed: August 2013, travelled with family
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Thank Cal560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 25 October 2013

Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Regards
Rajat Verma

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Reviewed 22 October 2013

We stayed here as part of the 2 day Peppa Pig World ticket. We had no trouble finding it just off the motorway and it was fairly easy to check in, unfortunately we were put in a room that was joined together with a rather loud group of people, whilst I appreciate it wasn't the hotels fault I hardly slept a wink because of it.

The bed I had was fairly uncomfortable and it took me a while to settle down as the pillows were quite hard.
The morning after we woke to find empty plates of what appeared to be curry along the corridor that were there for well over an hour after we had gone to breakfast and this ultimately stunk the corridor out and the cleaners just plainly avoided this and carried on cleaning other rooms. The breakfast was quite nice, had sausage, beans and scrambled egg which was cooked as you would expect. Overall, apart from the issues raised it was a clean, nice hotel but unfortunately those couple of things spoilt it for me.

Room Tip: Request not having a room that is joined with another room if at all possible as the walls are that...
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  • Stayed: October 2013, travelled with family
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Thank Brew1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 23 October 2013

Thank you for staying with us and leaving such a detailed review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

I have personally spoken to the housekeeping team and discussed your feedback with them. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Kind Regards
Rajat Verma

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Reviewed 21 October 2013

We stayed here as part of a Peppa Pig world 2 day ticket with one night accomodation.
We had no trouble finding the place, or checking in, and the room was exactly like any other Holiday Inn Express that I have stayed in, with the sofa bed made up for our little one.
The room was fine, the service was fine, the breakfast was reasonably good, no issues with noise or anything, and the price was good as well.
We didnt eat dinner here as our little one went straight to sleep so I popped out for some fish and chips and took it back to the room.
These places are what they are. You know what to expect. If you dont, then have a look online for some room pictures etc, as they are all the same. You pay a reasonable amount for a reasonable hotel. This isnt a travel lodge, but it isnt the Hilton, its right inbetween.

Room Tip: I would think you need to avoid the rooms next to the lifts. I think room 205 is one of these to avo...
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  • Stayed: October 2013, travelled with family
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Thank SeanyP_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 22 October 2013

Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay. We will look forward to welcome you again.

Kind Regards

Rajat Verma

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Reviewed 20 October 2013

Stayed here while visiting peppa pig world and paultons park hotel was fine clean and spacious and the colleagues were helpful. Cut stay short cut to torrential rain. But that's England for you breakfast was minimal but apart from that I thought it was first class

  • Stayed: October 2013, travelled with family
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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 25 October 2013

Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

The complementary hot breakfast in our hotel has been mentioned with much positive feedback from the guests with whom we have spoken on check out.


If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Kind Regards
Rajat Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

We stayed here for two nights whilst attending the Southampton Boat Show. It's not flash but clean, quiet and comfy. The rooms are quite spacious and modern and there is plenty of free parking. The dinner menu was very basic - burgers, pasta, lamb shanks and all served with a ton of chips! Breakfast offered a decent selection of cereals, juice, toast and yoghurts and a small selection of hot food. The best bit about breakfast was the "Adults Only" dining room well away from the bawling babies and tantrumming toddlers. Free WiFi too.

  • Stayed: September 2013, travelled as a couple
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Thank PollardHackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 22 October 2013

Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased that you enjoyed all aspects of our hotel and we delivered our Promise to be Simple Smart and Spot On.

In addition to this it was great to hear feedback on our newly refurbished Adults only dining area. We will look forward to welcome you again.


Kind Regards
Rajat Verma

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Reviewed 14 October 2013

We stayed here last December , and had a meal which was dry and unappetising we also ordered a bottle of wine priced at £12.99 when we went to pay it was £14.99 and they refused to honour the price on the menu. Then we were told that we had to park at the hotel and not the compound which was ok except it incurred extra charges in tips for the private taxis they booked for us to the port. We stayed again in April because it is convenient for the cruises but we didn't eat except for the breakfast which was basic, hectic and noisy to say the least. This time we had to drive to the compound and when we asked if we could stay at the hotel like the last time we were told that it would cost an extra £200 even though we had paid for 15 days parking in with the hotel rate . The compound was fine so we decided to book again in November as it was convenient. I tried for
several nights to book online but the site was down and then when I eventually got onto it every time I clicked on stay and park for 15 days it came up as 8 days parking, so I contacted the hotel direct. I was quoted £139 and tried to book. The price had now gone up to £146 (there seems to be a pattern now quote one price then up it when people try to use that quote and then refuse to honour the original quote) I complained to the hotel but they refused to honour the price, in fact it was a badly veiled like it or lump it, then the case manager asked them to contact us to resolve the complaint which they didn't on 3 separate occasions. So would we stay here again.? NEVER. They are not interested in customer care at all. The worst treatment we have ever received from a holiday inn express and we have stayed in several.

  • Stayed: April 2013, travelled as a couple
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1  Thank MichaelAngel0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 22 October 2013

Thank you for staying with us and leaving such a detailed review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Kind Regards

Rajat Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Southampton West

Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 25 Hotels in Southampton
Price Range: £48 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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