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“Fraudulant and excessive Pet charge”

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Holiday Inn Express Southampton West
Ranked #11 of 25 Hotels in Southampton
Reviewed 30 September 2009

I would like to draw attention to their pet policy. I have been a frequent visitor over 5 years , staying with our small dog at no extra charge. On our latest visit we were charged £30 per night for our dog. I have complained to Holiday Inn head office , requesting a copy of the £30 cleaning bill as they claim to use an external cleaning company. They have been unalbe to provide this despite several requests I only received frosty and arrogant responses .

Beware ; staying at a Hotel claiming to be 'Pet Friendly' is not what it used to be. The staff at the hotel are ashamed of the policy and do not support it.

Do not stay there with pets as they are now very ' Pet Unfriendly'

  • Stayed: August 2009, travelled as a couple
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1  Thank whizooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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782 - 788 of 831 reviews

Reviewed 31 August 2009

lovely clean hotel, recently refurbished, breakfast fine, one word of warning - we ordered a cot but they don't provide linen for it! you are supposed to take your own, even though we were never informed of this at the time of booking.

  • Stayed: August 2009, travelled with family
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2  Thank honeyEastbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2009

stayed for 2nts clean comfortable rooms would stay again brilliant family fun spot

Stayed: August 2009, travelled with family
1  Thank franklive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2009

Stayed here pre-cruise for one night.
Check in polite, efficent
Room clean
Bar, trifle costly

General opinion.
These hotels are in general all very similar. However this one stands out. The lady behind the desk was exemplory in her manner and behaviour. The room was spotless as was the entire hotel, indeed I was prompted to ask if the hotel was brand new, as it was pristine from top to bottom.

  • Stayed: July 2009, travelled on business
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2  Thank Garyorient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2009

The hotel is by the side of the motorway on the way into Southampton from the west, it up a side road which is not greatly signed. The car park is large and there were security staff walking around it when I arrived at night. Check-in was quite slow as the receptionist was on the phone, when she finished she went into the back and told a colleague that it was her turn to check people in. The girl came out after another couple of minutes and checked me in. I asked about finding somewhere to eat, the person said she wasn't local and wouldn't go out in the dark in the local area anyway. I felt quite concerned about staying there for my safety.
The décor of the room was dated and was quite bland in light blue, the tv didn't have a clock on it. The room was very warm and I had to open the window. The wifi was with swisscom and not very cheap.
The breakfast area was well stocked with croissant, pastries and bread, the cereal was fine but the milk wasn't in a fridge it was just left out.
The staff were more attentive on checkout and said they would inform the duty manager about the staff issue the night before.

  • Stayed: May 2009, travelled solo
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Thank bootedsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2009

We checked in on a Friday evening when the power supply was temporarily off.
The receptionist was calm, welcoming, and efficient. We were shown to our room.
The room and bathroom were spotlessly clean, with modern decor. Despite being close to the motorway this hotel is quiet, and we were able to relax and have a good nights sleep. The continental breakfast is first class, with a variety of different cereals, yoghurts, croissants etc. Although the hotel was busy the food was continuously replaced, and used plates/glasses removed.

  • Stayed: July 2009, travelled as a couple
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Thank Hand10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2009

It wasnt summer or a hot night, but it was really hot within in the room, which is disappointing, i would hate to stay here if it were summer, and i certainly wont stay here in the future, the staff were friendly, but were not really bothered with my thoughts!

  • Stayed: May 2009, travelled on business
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Thank kenzo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Southampton West

Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 25 Hotels in Southampton
Price Range: £61 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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