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“Bad customer service” 1 of 5 bubbles
Review of Polygon Villas Guest House

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Polygon Villas Guest House
Ranked #20 of 43 Southampton B&B and Inns
Leek, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad customer service”
1 of 5 bubbles Reviewed 23 September 2012

We were looking forward to staying here with my son before he started at the university. Unfortuntately he was rushed into A&E with appendicitis two days before our stay. After ringing the guest house as soon as we had returned from the hospital we were initially told we could get a full refund but after returning from a hospital visit we were met with two answer phone messages, the first to inform us that they would have to deduct 15% which we thought reasonable and the second to say that they had been in touch with the booking company and they refused to allow any refund. We rang the owners the next day for the contact number of the booking company and they seemed reluclant to supply this and they said they wouldn't be open on a Friday (they were!). As soon as we rang the booking company they informed us that the decision was entirely with the guest house owners and they would ring on our behalf. When we returned from another visit to the hospital we were met with another answer phone message from the guest house to tell us in no uncertain terms that a refund was not going to happen, again they tried to blame the booking company. My son will be at the university for the next 4 years and as we are travelling from Staffordshire we will be visiting on a regular basis but definitely not stopping at the Polygon, as in our opinion they have taken advantage of our circumstances just to make money out of us, Thanks for nothing.

  • Stayed September 2012, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 reviews from our community

Traveller rating
    26
    21
    17
    13
    11
See reviews for
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15
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Lincolnshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 21 September 2012

friendly lady, and polite (ish) staff, price not very high...but thick dust on the lamp shade, sellotaped broken bedside table light (health hazard), mould in the shower (neither of us took a risk to have a shower) , full English was served on the cold plates, bedding of a doubtful cleanness, dust and rubbish in the corners and under the the beds. I will not recommend it to my friends.

Room Tip: maybe try next door b and b?
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  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TetBLincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Plymouth, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 18 September 2012

first glance seemed ok,dumped bags and went out,,,,,only when we returned in evening and got into bed did we realise what a craphole this was!. we both started itching very soon after getting into bed.turned on lights and bugs all over the walls, on furniture,and in sheets. floor still covered in crap from previous customers. ....car park is waste gound behind next doors club!.the"owners" tried to make out it wasnt their fault..HA!..place needs burning to ground..and anyone advertising it should be sued!

Room Tip: go elsewhere!
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  • Stayed September 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mike0123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 July 2012

Helen and her husband (an old Cunard seaman, like myself) are very welcoming and helpfull, the rooms are very clean and very adequate (with loads of coffee, tea etc. in the rooms, not your usual two or three!), the the breakfast is very well served and is very substantial.
A very good stay x thanks you two x

Room Tip: Book early................or you'll not get it! (and that will be a pity.......for you!!
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  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jimmymc26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 April 2012

seemed friendly at first but tryed to chuck me out as i went for a fag in middle of nite then in morning had cheek to ask if i was still there....rooms was not clean tea stains on bathroom floor from guest before me hairs in the bed,and old reciepts from other guest could do with a few plug in airfreshners...breakfast was stated as full english i would call it half english as soon as i packed i booked another room down the road and would recomend it mayview guest house ploite and CLEAN !!!

  • Stayed April 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank terri n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genoa, Italy
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 15 March 2012

I'm Italian forgive me for my non-perfect english! I went here with my brother for three nights, twin room 50£/night with the shower in. The room was tiny but clean and the manager, a friendly woman, was very helpful in giving us tips about the city and things to visit and where to eat. 70 seconds walking to get to the mayflower. The radiator was a bit over-opened but after talking with her husband he fixed this problem immediatly. Take shampoo with you or just ask the lady to bring you that. True english breakfast. Llloved it!! A pc is there to access the internet. There's a wifi too but the streinght is very low. Hope i've been helpful, bye!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ErosMart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leicester
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 August 2011

Situated in centre of Southampton, only a 5 minute walk from train and coach stations, and town centre. Very wecoming and pleasant stay, clean and well looked after. We booked on line, and chose our own room, so we got what we wanted. The breakfast couldn't have been better, more than enough to eat, plenty of restuarants of all nationallitys near.No lift ,but ground floor rooms available.

Room Tip: Book on line, you can view the rooms and choose for yourself. I would say front of house quieter tha...
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elolv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Polygon Villas Guest House

Property: Polygon Villas Guest House
Address: 8-10 The Polygon, Southampton SO15 2BN, England
Region: United Kingdom > England > Hampshire > Southampton
Hotel Style:
Ranked #20 of 43 B&Bs / Inns in Southampton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Polygon Villas Guest House 2*
Number of rooms: 6
Official Description (provided by the hotel):
The Polygon Villas is a small family run B&B located in the center of Southampton. Recently renovated the Guesthouse offers flat screen TV's throughout, contemporary decor and recently renovated bedrooms. A continental and full English Breakfast is served every morning by our welcoming and hospitable staff. We pride ourselves on our cleanliness and customer service. Nothing is to much trouble for our guests. ... more   less 
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Also Known As:
Polygon Villas Guest House Hotel Southampton

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