We were looking forward to staying here with my son before he started at the university. Unfortuntately he was rushed into A&E with appendicitis two days before our stay. After ringing the guest house as soon as we had returned from the hospital we were initially told we could get a full refund but after returning from a hospital visit we were met with two answer phone messages, the first to inform us that they would have to deduct 15% which we thought reasonable and the second to say that they had been in touch with the booking company and they refused to allow any refund. We rang the owners the next day for the contact number of the booking company and they seemed reluclant to supply this and they said they wouldn't be open on a Friday (they were!). As soon as we rang the booking company they informed us that the decision was entirely with the guest house owners and they would ring on our behalf. When we returned from another visit to the hospital we were met with another answer phone message from the guest house to tell us in no uncertain terms that a refund was not going to happen, again they tried to blame the booking company. My son will be at the university for the next 4 years and as we are travelling from Staffordshire we will be visiting on a regular basis but definitely not stopping at the Polygon, as in our opinion they have taken advantage of our circumstances just to make money out of us, Thanks for nothing.
- Official Description (provided by the hotel):
- The Polygon Villas is a small family run B&B located in the center of Southampton. Recently renovated the Guesthouse offers flat screen TV's throughout, contemporary decor and recently renovated bedrooms. A continental and full English Breakfast is served every morning by our welcoming and hospitable staff. We pride ourselves on our cleanliness and customer service. Nothing is to much trouble for our guests. ... more less
- Reservation Options:
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- Also Known As:
- Polygon Villas Guest House Hotel Southampton