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“Some Good Points - some bad - Overall OK”

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Holiday Inn Winchester
Ranked #6 of 13 Hotels in Winchester
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 31 August 2014

The reception area is bright and imposing. Quite a wow factor. The check-in staff were friendly an efficient. Our room was on the same level as the reception (the bar & restaurant were all down one level) - so we were worried that there might be noise from other guests walking past - but we heard nothing - the place is very well sound-proofed.

Room has paintings of Winchester Cathedral. And a big arm chair (not needed) which means that one of the beds (we had twins) has to be shoved up tight against a wall. I recommend that they get rid of the armchair - and this will give them room to move the bed out - and give it some ‘breathing’ space. There is also a comfy office chair and a desk. But it is a smallish room - and so it cannot comfortably accommodate all that furniture. The bathroom was on the small side but well equipped, with a powerful shower - the bath tub was very clean.

We had dinner in the restaurant. The service was a bit hap-hazard - but the food was very well prepared. Good choice, good wines and some good cooking. Our praise to the chef and kitchen staff!

The bar was less professional. It was as if the young staff had not properly trained. After waiting a while to get some attention - one of the three bar staff (who were all fiddling about doing ‘other’ things i.e. cleaning out ice or checking stock) came over to serve. I asked for a glass of stout (there was no stout beer on tap and I could not see it in the fridges.) The young bar tender said “We have bass...” I said, “Do Bass make stout then?” He said, “Er, no, this is light ale.” I ordered two pints of lager. He started pouring one and then came back and said. “Lager’s off - we need to change a barrel.”

I settled for two bottles of local ale - because I could see that the fridge. The choice seemed a lot easier for all concerned. The tables in the bar area were sticky and were covered in rings (i.e. the tables could do with an occasional wipe) and some of the tables had old empties on them. This bar needs someone to take charge.

We got a good deal on this hotel from Booking . com and we were happy with the evening meal. So we would be prepared to give the place 4 stars. But the breakfast was poor. And the experience at the bar let this hotel down.

Room Tip: Sound insulation is good. Beds are a bit flimsy
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank neilmach_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 2 September 2014

Thank you Neilmanch_UK for your comments.

It is great to see that generally you enjoyed your stay with us. I have noted your remarks regarding the bar team and am working with the Food and Beverage Manager to address this.
I am sorry that you experienced this and are putting steps in to prevent this happening again.

Thank you again

Siobhan Thomasson
General Manager

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473 - 479 of 1,044 reviews

Reviewed 30 August 2014

Stayed for one night with my family, in a family room (double bed with a seperate fold away). It is a functional modern building, a bit soulless, but has lovely staff. Nothing was too much and all requests were greeted with a genuine smile. A great place to make your base to explore the area.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Manley62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 2 September 2014

Thank you Manley 62 for a lovely review!

We really do appreciate the time everyone takes to do this.

Thank you again

Siobhan Thomasson
General Manager

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Reviewed 29 August 2014

Hotel was clean and our room was a good size and also clean. Check-in straight forward enough but didn't receive the wifi code as the receptionist was too busy trying to sell us the IHG club. Food very expensive for the quality but kids meals are a good size with an acceptable selection.

Was not impressed with being woken up at 7.45am by a member of staff who entered our room(frightening the kids) whilst we were still asleep, and then left without a word or a note under the door apologising. When checking out it didn't seem that reception were going to mention this little occurrence until we mentioned it and then they just sort of shrugged it off.
I work for an international hotel group and this in theory would not happen at our hotels, but if by any chance it did happen we would have to put a note under the door apologising, and we would then be reprimanded.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 2 September 2014

Thank you DavidR for your comments which I was very disappointed to read.

I have spoken to the team regarding your comments and these have been addressed. Thank you for highlighting them to me.

Thank you again

Regards

Siobhan Thomasson
General Manager

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Reviewed 29 August 2014

Normally when in the UK with family I stay in the Premier Inn but was persuaded to try this HI and I have no regrets whatsoever.

First my only negative is the room was as far from the reception is it could be and y had to walk through the restaurant to reach it. Not good for diners or guests. Later found a second elevator closer but still emptied into the restaurant.

Room was fine, strange that the bathroom sink was at cheat height which made it difficult for my young daughter to reach. No opening windows which in a country setting I would have expected.

Now the good, restaurant wonderful, chef-restaurant quality food, served well and fast, very friendly waitresses, especially Jessica, and also good value. Front desk staff great too (Sam I think was her name) efficient and friendly.

Will return.

Stayed: August 2014, travelled with family
Thank johne999a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 2 September 2014

What a wonderful review!
Thank you Johne999a, and I am delighted that you would be happy to stay here again!
I have passed on your great comments to Jess and Sam who were thrilled.
Thank you again

Siobhan Thomasson
General Manager

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Reviewed 26 August 2014

We'd cancelled a Peppa Pig package as the grandchildren were ill. However, after a fast recovery by the two young ladies, their parents and us two oldies re-booked on a non package basis. This was easily resolved between the hotel and our daughter in law. On arrival we found that our rooms were on separate floors - not ideal as we were there to help with the children. Our extremely pleasant receptionist and a lady from housekeeping sorted adjoining rooms for us and supplied two single beds as an addition to their parents' room. Adjoining doors to the spotlessly clean rooms ensured we were on hand when needed. The choice and standard of food at breakfast was excellent. We would certainly recommend this hotel. Thank you very much.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank hyweln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 28 August 2014

WOW!

Thank you hywein for your fantastic feedback!

I was delighted that we could resolve your change in accommodation dates and indeed what you needed on the day. The team will always go above and beyond where possible.

Thank you again

Siobhan Thomasson
General Manager

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Reviewed 25 August 2014 via mobile

Stayed here as part of a booking for nearby paultons park. 2 adults and 1 child. The room itself was nice and modern though the sink was too high for the child to reach and the single bed was a foldaway with a blanket - the mattress was extremely thin as was the blanket - not a pleasant nights sleep!

The restaurant was quite "posh" - didn't seem tailored for children (which I would expect as it was booked as a package to visit the local peppa pig world). The main menu's were in lovely folders - the children's a printed piece of paper with not much choice or child friendly.

Breakfast was nice - self service - the staff walk around refilling your cups of tea/coffee.

People booking this hotel with the peppa stay I would recommend trying to upgrade the room to all proper beds - nothing worse than having a great day and then a rubbish nights sleep with another day to go!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 28 August 2014

Thanks DanielM for your comments after your recent stay.

I have asked the team to check all our roll away beds and linen as this is something new to us.
I know we have great menu folders for the adults, but felt our specially designed children's menu with games, word search, colouring etc was much more appropriate for them.
We have also introduced stickers for all those well behaved children, but that has only been recently based on feedback from customers like yourself.

I appreciate your comments and hope we will see you again if in the area.

Kind Regards

Siobhan Thomasson
General Manager

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Reviewed 24 August 2014 via mobile

Very good night here. The room was clean, spacious and the hotel was well appointed and quiet. Couldn't really fault it. The only reason why not 5 stars was because it was a little pricey at about £130. I've stayed in better places for this money but still a good hotel

Stayed: August 2014, travelled as a couple
Thank dogsbody689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siobhanthomasson009, General Manager at Holiday Inn Winchester, responded to this reviewResponded 28 August 2014

Thank you dogsbody689 for a terrific review!

I have noted your comments especially on price which is matched to the local market place, but do look out for inclusive rates, rates that can be bought in advance which offer great value for money.

Thanks again

Siobhan Thomasson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Winchester

Address: Telegraph Way | Morn Hill, Winchester SO21 1HZ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Winchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Winchester
#2 Business Hotel in Winchester
#4 Romantic Hotel in Winchester
#5 Luxury Hotel in Winchester
Price Range: £77 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Winchester 4*
Number of rooms: 141
Official Description (provided by the hotel):
The perfect destination for leisure, business or families. Our 141 luxury and contemporary bedrooms offer ultimate comfort and amenities, including: high-speed wi-fi, luxury beds, power showers and luxury toiletries.Enjoy lunch or dinner at the AA Rosette awarded Morn Hill Brasserie, or relax with a drink or light meal in our contemporary lounge bar.Our stunning location on the edge of the South Downs National Park makes the Holiday Inn one of the most spectacular Winchester wedding venues, catering for to 180 guests. We also offer event hire for parties and celebrations.For all things business, the hotel provides excellent accommodation, as well as meeting rooms and conference facilities. There are 8 boardrooms available for hire, which also includes high speed wireless internet and free car parking.With great parking and access by the M3 motorway, train or bus - the hotel is ideally located to explore the historic city of Winchester and surrounding attractions. ... more   less 
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Also Known As:
Holiday Inn Winchester Hotel Winchester

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