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“Great Location. Need to work out a few things...”

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Mercure Winchester Wessex Hotel
Ranked #10 of 13 Hotels in Winchester
New York City, New York
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Location. Need to work out a few things...”
Reviewed 19 July 2011

The location gets 5 stars. Right in the heart of the lovely village of Winchester.
It seems they are undergoing a renovation at the moment. So when you do check-in / make a reservation confirm if you are in the modern part or old part. We were in the latter.
The room was a nice size, nice bathroom and view of the cathedral. No Air Conditioning in the old rooms.
The staff is average. They do their best but if the GM would just take the time to train them a bit more this could go from a average hotel to suberb. To me in hospitality, service is paramount. Luca was the best employee.
They do not have any connections to the fabulous restaurants in town which is quite disappointing. I attended a wedding there and the reception was flawless; service was 5 stars and the food as well.
By American standards I would say it is similar to a Marriott but could be a gem after they work out a few issues.

Room Tip: Ask to see if you are in the old or modern section.
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nyctvlr75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (403)
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West Sussex
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 July 2011

I have poor mobility. The staff at the Wessex could not have been more helpful; from portering my luggage to sorting out the carpark, everything was done with a cheerful efficiency. Nothing was too much trouble. If you have similiar issues, book with confidence!

Room Tip: No walk-in showers or wet-rooms yet (perhaps after the next refurbishment?), but the grab rails arou...
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MsSmithWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne, England
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2011

We have stayed in Winchester before but not at this hotel. We will never stay anywhere else now. The reception staff could not have been more helpful and were very friendly. We arrived during Winchester Festival and all the roads were blocked off etc. I rang the hotel reception and said 'help' as we just couldn't get to the hotel, I was given some directions and we arrived with no problems. The hotel has a small car-park but we had no problems parking. The room was lovely, clean and had a fantastic view of the Cathedral. We did pay £10 for that - but so what!! The hotel is very central to everything. We didn't have breakfast there, principally because the weather was so lovely we wanted to find a nice cafe and eat outside which we did. To be fair, we cannot comment on the bar etc as there are so many places to go to in Winchester. Would I recommend it to my best friends - yes I would.

Room Tip: Ask for a view of the Cathedral.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JamesandSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 4 July 2011

The building is SO ugly. Probably why I never stayed there & worried even before arriving. Smooth late check in. Thanks Jordan! Clean room, good relatively quiet aircon. Clean.... comfy bed. kettle/ 2 bots free cold water. Bathroom small. Yeah not bad. GREAT location next to Winchester Cathedral. Secure parking .

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CaroScriv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, 22 July 2011
Dear ho_sik, Thanks very much for your review. Appearances really can be deceiving. We know we may not be the prettiest Hotel from the outside but inside we really do make up for it and I am delighted that we had the opportunity of proving this to you. I have passed on your comments to Jordan along with my thanks for making you feel welcome. Hopefully we will see you again soon. Kind regards, William McWilliam, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leatherhead, Surrey
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 July 2011

10 friends staying for a 50th birthday celebration in 5 twin rooms. The rooms were fine and the staff were fantastic. So friendly and helpful. Luca the maitre d' even arranged buck's fizz when he realised we were celebrating our friend jackie's birthday and couldn't have been more attentive at breakfast times. Excellent serivce.
A great place for a weekend break in Winchester.

Room Tip: public car park opposite good value at weekends
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, 22 July 2011
Dear gwesty, Thanks for your splendid review. I am delighted that the team at The Wessex contributed to the success and enjoyment of your celebrations. They are always seeking to deliver excellent service,offering that little bit extra to surprise and delightand I am thrilled that this was the case.I will pass on your comments to them. I look forward to welcoming you all back for future celebrations. Kind Regards, William McWilliam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2011

We did not stay at the hotel, but were wedding guests. We were very impressed with the really helpful bar and waiting staff, they were very patient and were happy to go out of their way to keep everyone happy!

  • Stayed July 2011, travelled with friends
    • Cleanliness
    • Service
Helpful?
Thank gemandjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, 5 July 2011
Dear gemandjim, Thank you very much for sharing your views. It is really fantastic for the team to receive such great feedback from Wedding Guests who recognise and appreciate their hard work and commitment to offering great service . I will enjoy thanking everyone of them. Kind regards, William McWilliam, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2011

Every hotel should have a receptionist like the one on duty when we arrived. ("24/06/11)
She sorted out our booking problems - not their fault.
The whole stay was exceptionally good.
Definately going back!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank dilizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, 5 July 2011
Dear dilizz, Thank you so much for your very kind words. I am delighted that your stay was exceptional. I have passed on your comments to Jo from Reception who really appreciates the recognition. She has set the benchmark for the rest of her team.
We look forward to welcoming you back to the Hotel on your next visit. Yours sincerely, William McWilliam,General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Winchester Wessex Hotel

Property: Mercure Winchester Wessex Hotel
Address: Paternoster Row, Winchester SO23 9LQ, England
Region: United Kingdom > England > Hampshire > Winchester
Amenities:
Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Business Hotel in Winchester
#8 Luxury Hotel in Winchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Winchester Wessex Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
4 star hotel with 94 en suite rooms, many with views of the Cathedral. Ideal for visiting Winchester Cathedral, the steam railway and zoological park. Easily accessible via the M3, 15 miles (24 km) from Southampton Airport, 1 mile from Winchester railway station and a 1 minute walk from the coach station. Features five airconditioned conference rooms for up to 100 delegates, Walkers At The Wessex restaurant, Kings Lounge, 24 hour room service, pay parking as well as use of the nearby leisure centre. ... more   less 
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Also Known As:
Mercure Wessex Winchester Hotel Winchester
Accor Wessex Winchester
Mercure Winchester

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