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Mercure Winchester Wessex Hotel
Ranked #12 of 13 Hotels in Winchester
Reviewed 12 July 2014

Stayed the weekend 11-13 July, nice location, expensive for what it is, friendly staff, free wi if, would stay again, breakfast was a bit boring and not very warm and the Coffee was awful, room was nice and clean but had to pay extra for a Cathedral view which was nice.

Stayed: July 2014, travelled solo
Thank rangers502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 23 July 2014

Dear rangers502, Thank you very much for posting a review. Pleased to hear that you would stay with us again. I sincerely hope you do. I am concerned to hear that breakfast and coffee were not to our usually high standard. Please accept my apologies and assurance that the team are looking in to your comments .Kind regards, William McWilliam

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746 - 752 of 1,519 reviews

Reviewed 11 July 2014

I stayed here for two nights during some very hot weather. Unfortunately, the hotel was very full and so could only have a "small double" for the first night then was able to move into a larger room with better facilities.
The hotel is very well located right in the heart of city, next to the Cathedral, Shops and Restaurants.
There is a manned car park - tip make sure you pre-book your parking space, I was lucky toget one!
Check was frustrating, as a large queue amd one one member of reception staff until another came along at least ten minutes later and probably a queue of about 6-7 people - after a hot day traveling and meetings - you need an effortless check in.
As stated I was booked into a small double which is the 1970's style annex above the car park. And with rooms to suit a traveller in the the 70's - fairly cramped - wasn't a proper double bed and no aircon! which was a serious problem with the heat - the portable fan was working overtime!
Nevertheless, breakfast experience was very good; however bacon and sausgae on the slightly undercooked side.
I was fortunate to have had my baggage moved to a larger room for the next night which was superb in comparison - it had been modernised in the current Mecure style with good furnishings and drapery. Decent sized bathroom and a good aircon unit which I kept on at 16 degrees all night - so lovely to have a decent night's sleep wrapped up in the duvet, instead of a restless, hot and sweaty one with the bed clothes kick off!
If both nights were in the larger better appointed room - the score would have gone up!
I guess the hotel is restricted by the size of rooms buildt so long ago - but when they are refurbished - fit aircon!

Room Tip: State a room in the main part of the hotel - not the annex above the car park!
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  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 23 July 2014

Dear MarkR, Thank you very much for reviewing your stay. I am sorry that we could not offer a larger room for the first night of your stay, but pleased that we were able to move you on the second night to room that you found superb .I apologise for the delay you experienced at check in and have asked the Reception Manager to investigate why this was so. I hope we will have the opportunity of welcoming you back to Mercure Winchester Wessex. Kind regards, William McWilliam

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Reviewed 11 July 2014

Room Tip: More coffee pods in the room (3 pods for 2 people is inadequate)
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
1  Thank Paul W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 23 July 2014

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Reviewed 10 July 2014

My daughter and i stayed here in 2 separate rooms in early july. I have been a frequent visitor since the hotel was built 50 years ago. My adult daughter's first time. Her priviledge room overlooked the cathedral and was impeccable.full of nice extra touches. I had a standard room,smaller but ok. sadly a previous guest had battered the lampshade and kicked in the fridge door. Obviously the chambermaid(no english) hadnt reported it.

Room Tip: Ask for a room overlooking the glorious cathedral but be prepared to pay a little more.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Timshellard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 23 July 2014

Dear Timshellard, Thank you very much for posting a review. I am pleased to hear that you had an overall good stay with us. I have forwarded your review to Housekeeping to remind them of the need to reprt issues such as the ones you highlighted with the lampshade and mini fridge. Kind regards, William McWilliam

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Reviewed 8 July 2014 via mobile

I ve stayed here 3 nights during the hat fair week end.
during my stay, my wife and I found all the staff we came across to be fantastic, helpful and polite.
When we checked in Peter and Kamil couldn't have been more helpfull.
in the bar and dining room the staff we came across were very efficient.
we were very impressed with Christo ( Italian or Bulgarian ?? ) head waiter and Elizabeth the breakfast host both very helpfull and efficient.
the food and service are second to none, all in all I would reccomend this hotel to any of my friends as a very well run hotel.
thank you for looking after us, no doubt we will be back soon

Stayed: July 2014
Thank surprisetodelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 17 July 2014

Dear surprisetodelight,

Thank you very much for your kind review. It is much appreciated and I will share your comments with Peter, Kamil, Cristo and Elizabeth who in return will be happy to hear that you and your wife had a pleasant stay. I look forward to welcoming you back again very soon.

Kind regards,
Vijay Pampana

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Reviewed 8 July 2014

great location, central and walking distance to the cathedral. I recomment the rooms overlooking the cathedral, the view from these rooms are very good and worth paying the upgrade fee. Staff are friendly and welcoming. I will go there again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank vkp79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 17 July 2014

Dear vkp79,

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

Kind regards,

Vijay Pampana

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Reviewed 5 July 2014

Approached my stay with heavy heart as the travel agent had talked it down,saying it warranted a lower star rating than what it had been given.The immediate environs were not encouraging ,a dull car park and skips at the rear of shops.However the interior was delightful ,traditional ,a touch of faded splendour in parts but clean and well appointed.The room fittings included an elegant armchair .And Australians should note a fridge hiding behind a cupboard door!Staff professional and sharp and ready always to assist.The breakfast vouchers that could have been purchased at time of booking seemed good value,unfortunately the travel agent didn't pass on this info

Room Tip: All rooms enjoy a view of the Cathedral ,all rooms enjoy the Cathedral bells
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  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WMcWilliamWinchester, Manager at Mercure Winchester Wessex Hotel, responded to this reviewResponded 17 July 2014

Dear Marilyn K,

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

Kind regards,

Vijay Pampana
Rooms Division Manager

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Additional Information about Mercure Winchester Wessex Hotel

Address: Paternoster Row, Winchester SO23 9LQ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Winchester
Amenities:
Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Business Hotel in Winchester
#8 Luxury Hotel in Winchester
Price Range: £64 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Winchester Wessex Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
4 star hotel with 94 en suite rooms, many with views of the Cathedral. Ideal for visiting Winchester Cathedral, the steam railway and zoological park. Easily accessible via the M3, 15 miles (24 km) from Southampton Airport, 1 mile from Winchester railway station and a 1 minute walk from the coach station. Features five airconditioned conference rooms for up to 100 delegates, Walkers At The Wessex restaurant, Kings Lounge, 24 hour room service, pay parking as well as use of the nearby leisure centre. ... more   less 
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Also Known As:
Mercure Wessex Winchester Hotel Winchester
Accor Wessex Winchester
Mercure Winchester

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