I phoned the evening before our stay to find that we were in luck and there had been a cancellation. I happened to mention how happy I was as it was my birthday weekend and we really wanted to stay at No.5. Upon arrival we were taken to room No.6, absolutely beautiful, spacious and immaculately tidy. On the desk was a bottle of bubbly, 2 glasses with strawberries and a note with my name on saying 'Happy Birthday from No.5'. We had a wonderful,comfortable stay. The next morning we had breakfast and, upon checking out, I noticed we hadn't been charged for breakfast. I mentioned it and was simply met with a smile and the words 'Happy Birthday', no charge was made for the breakfast. Truly wonderful customer service and we felt really special. Thanks No.5, we will definitely be back.
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