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“Ok hotel but really let down by a few key details”

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The Winchester Hotel & spa
Ranked #7 of 13 Hotels in Winchester
Certificate of Excellence
Reviewed 4 August 2013

Stayed here with my husband for a 2 night break beginning of August. We wanted a relaxing break in a comfortable hotel. We booked a club room. Nice decor. First night we were kept awake by a constant tapping sound which drove us insane to the point I went down to reception at 2.30am and asked for another room - we worked out it was the aircon dripping down into the plumbing behind the wall. Unfortunately the only room left that night was one facing the back of the hotel (where all the extractor flumes are) and the aircon was out of order so we slept the remainder of the night in this stuffy small room. Duty manager was polite and tried his hardest to help. We were reallocated a new room for the 2nd night, no aircon problems thankfully. Booked dinner both nights but should have eaten out on the 2nd night as the town have some lovely restaurants not far away, plus they messed up my husbands main course so he ate his about 15 mins after I started mine.
Woke up Sunday morning (day of departure) at 07.15 by a coach parked in the car park with its engine running. It was loud!
Pros - helpful, friendly staff. Excellent breakfast. Comfortable beds.
Cons - Faulty aircon in our room.
Overlooks a council carpark/coach park which is really noisy.
Walls are thin, can hear our neighbours talking and they are not being particularly loud.
Dinner menu lacks imagination and we weren't the only couple to have an order screwed up.

I would say elements of this hotel are AA 4* - but it is really more 3*. A few nice furnishings does not make a hotel, there are many small details which need to be improved in our opinion.
We won't stay again.

  • Stayed: August 2013
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Thank EllisBLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,209 - 1,215 of 1,811 reviews

Reviewed 3 August 2013

We recently stayed in this hotel for two nights. The room was spotless and spacious, having air con. and a fridge which we found really useful. The staff were courteous and efficient. The breakfast was very good and excellent value. There is limited parking (which we read about prior to booking), and the receptionist informed us about this upon arrival. We used the pool and spa which were good (and clean). The location was perfect for us, just a 10 minute walk into the city. We would certainly use this hotel again.

  • Stayed: August 2013, travelled as a couple
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2  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

I have just recently completed a 4 night stay here whilst I was working for a local organisation. The hotel served my needs pretty well - nice sized room, ample lighting and facilities to work in the evenings, efficient shower and comfortable bed. There was also a large flat screen Samsung TV with a good selection of channels, as one would expect these days. I'm afraid I didn't have time to use the spa facilities but they appeared clean and tidy.

I only used the hotel for breakfast but it was fresh looking and the usual mix of cooked and continental. Very tasty. Service was as expected and the waiters and reception staff provided a positive experience.

Room Tip: Parking at the hotel is limited and when I drove back to the hotel each evening at around 6.00 I was...
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  • Stayed: July 2013, travelled on business
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1  Thank efqm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

I have stayed at this hotel several times and on each occasion the staff have been extremely polite and helpful. The accommodation is excellent with plenty of very comfortable seating in the reception area. The breakfast is always superb with plenty of choice and the bar snacks excellent too. A big thank you to the young barman who served us on Tuesday 30th July for recommending certain dishes on the menu and bending over backwards to be helpful. As I use this hotel to visit family in the area I have yet to use the swimming pool but it looks extremely inviting.

  • Stayed: July 2013, travelled as a couple
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Thank Valerious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

We recently stayed for a one night spa break as a treat for my wife as it was her ?? birthday (I'll get shot if I say how old but it was a significant one!). The room was excellent , clean and roomy with a good ensuite bathroom. We had Sunday lunch there with the family and it was fine - service a little slow but there were 11 of us. After a good nights rest my wife had two spar treatments while I enjoyed a swim in the pool. The pool is quite small but does have a current so you can swim against it. My wife said the spa treatments were first class. We both enjoyed our stay - my wife said it made her birthday a bit special.

  • Stayed: July 2013, travelled as a couple
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1  Thank wedge158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

I booked a family room here back in April for a July wedding. I called in May to check I had booked a cot for the room and they had no record of my booking, albeit I was able to confirm who I had made the booking with, by now the family rooms were all gone but they rebooked a slightly cheaper double room along with a cot.
Given the earlier error I called again in June to double check all was ok - no record of the cot booking, but this was happily added.
Arrived 1 hour before I was due to leave for the wedding, so small son could be fed and watered only to find that you cant fit a cot in a double room and my parents had to give up their larger room in order for us to be accommodated - inept doesnt even cover it.
With the exception of the lady who checked us out on the morning of the 14th, the staff seemed disinterested at best and rude at worst - a real shame as this was a very nice hotel which deserves it's stars!
In all, my family should have had five rooms at this hotel, but another failed booking and a mysteriously cancelled room, meant only three rooms were available to us on the da, with other relatives having to find alternative accommodation last minute - a pretty dire experience all round!

  • Stayed: July 2013, travelled with family
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Thank Zoe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

Stayed here for my birthday. The hotel is not the most attractive from outside, but inside was totally different and the decor was smart. We were met at Reception by pleasant Reception team member, who made us feel welcome immediately. Room was very clean, comfortable with good fittings and a very cosy big king size bed. The outside terrace area was attractive and very inviting for anyone just wanting to relax or to enjoy a drink and snack. All the staff we encountered were very friendly and service was good. It was a young team, who had all been trained well to ask us if we were having a good day, but they were all so polite. The restaurant looked nice, but we had already made a booking in town, so did not eat here, but noticed it had won awards. Breakfast was a buffet style, but it had a good selection and again service was faultless. The hotel is slightly out of town, but only a 5-10 minute walk and the parking was easy and free for our stay. Winchester is a lovely City with lovely shops and restaurants. Our only criticism was the swimming pool was slightly small, but the spa area was still nice and relaxing. Will definitely visit again.

Room Tip: We used the hotel website to book, as they were offering an upgrade and a voucher to use during our...
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  • Stayed: July 2013, travelled as a couple
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1  Thank Rosieoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Winchester Hotel & spa

Address: Worthy Lane, Winchester SO23 7AB, England (Formerly Winchester Moat House)
Region: United Kingdom > England > Hampshire > Winchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Winchester
#5 Romantic Hotel in Winchester
#6 Luxury Hotel in Winchester
Price Range: £79 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Winchester Hotel & spa 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Winchester Hotel and Spa is a calming base from which to explore the beautiful historic City of Winchester. The hotel offers attentive, friendly and professional service, coupled with sophisticated interior styling throughout. Ample onsite parking is available (chargeable). ... more   less 
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Also Known As:
The Hotel Winchester
Winchester The Hotel
Winchester Hotel

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