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“A good hotel but not up to the image”

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The Winchester Hotel & spa
Ranked #7 of 13 Hotels in Winchester
Certificate of Excellence
Reviewed 13 July 2014

My wife and I stayed for 2 nights in July. We chose the hotel for the location close to the town centre and the swimming pool and spa. The rooms are a reasonable size and the location is 10 minutes walk to the centre, but this is not a great part of town.
The bar service was excellent and we eat there one night having been out all day. They also have a small bites menu which was very good.
The main restaurant, Hunters, is very dated and at breakfast plays Radio 2 extremely loudly. Breakfast is disappointing with a poor hot and cold buffet. A hotel with a full service restaurant should be able to cook breakfast to order not leave it in the usual trays.
There is some noise from the nearby railway station, particularly at night with freight trains.
The pool is very badly designed with two separate areas, both small and cramped. This not a pool for those that like a good swim.
There is a large car park outside as well as hotel parking. Hotel parking is expensive and unjustified, as other reviewers have mentioned.
An OK hotel but could be a lot better.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank alanlecoyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you for your recent review of the hotel.

Whilst I am of course delighted that you enjoyed our bar service I am sorry that you would prefer an alternative style of service than that of our Breakfast buffet. We find that the buffet style of service suits the vast majority of our guests in that It allows them more flexibility and choice - but we are grateful for your feedback.

I am confused at your comment regarding the hotels location not being in a great part of town - in that we are situated a few minutes walk from the centre directly opposite one of Winchester`s main conservation areas.

Paul Eaves General Manager

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1,107 - 1,113 of 1,917 reviews

Reviewed 11 July 2014

I have used this hotel on multiple occasions and have never been disappointed or had a bad experience. The staff is excellent all the way around from the front desk to the restaurant and housekeeping - polite, friendly and helpful. The rooms vary in size by price but always comfortable and always clean. The bedding is very good. The shower is hot and has enough power. I have stayed in the front, the back and the side and never had an issue with noise. Venturing into the city is an enjoyable 5 minute walk down well kept streets. As a business traveler, eating in the hotel is sometimes necessary, and the restaurant serves better than average hotel food with numerous items well above that and more than tasty. The breakfast is excellent. The hotel maintains a quality fitness facility that also includes a pool, whirlpool, steam room and sauna. The TV has a good selection. I will never hesitate to stay here when traveling to Winchester for business or pleasure.

  • Stayed: May 2014, travelled on business
    • Sleep Quality
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2  Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you so much for your wonderful review of The Winchester Hotel and Spa.

We are delighted to have had the opportunity to provide a home away from home and we hope to see you again very soon.

Paul Eaves General Manager

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Reviewed 9 July 2014

Have visited this hotel on several occasions before but have never been asked to pay for parking before.
A new bizarre tiered charging system is in place which although is a reasonable rate overnight suddenly rockets up at 8am. As breakfast doesn't even start until 8am on a Sunday you will get stung whether you opt to remain in their own car park or move to the public one infront of the hotel. Both charge hefty hourly rates. (Ironically the public car park is actually free until 8am)

All in all, it was a farcical situation, guests started leaving and re parking outside the hotel 'before' eating breakfast. There was lots of complaining and disgruntled people around. Not a nice atmosphere at the breakfast table and an unnecessary stress on those who felt they had to move their cars to save money.
We didn't move but were forced to pay up in order to get out of the car park later even though we had paid over £100 for the room. We might have expected a low budget hotel to charge for parking but I am surprised they have stooped so low here.
I'm afraid I won't be going back, the spa isn't even Bannatyne's standard!

Room Tip: Get a room near reception. It is like a maze in there, all corridors look the same, numerous differe...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
9  Thank DPHPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you for your recent review of the hotel.

I would like to take this opportunity to clarify that the car park at the front of the hotel is run by others completely separately from the hotel - and as such we have no control over the charges levied there. We simply offer guests the opportunity to use the hotels car park if they so choose (and it certainly is not mandatory).

Given the large signs at the entrance and throughout the car park I can only presume that you were aware of the charges before parking your vehicle and as such you chose to park your car with us as opposed to using one of the many local alternatives.

I do hope that you will choose to stay with us again for future visits to the area - but whether any of our customers decide to park on our car park or another - or whether they choose to move their vehicles between locations during their stay - is absolutely their decision and not one which the hotel can - or indeed would - choose to influence.

Paul Eaves General Manager.

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Reviewed 9 July 2014

stayed overnight before our cruise, hotel was easy to find, clean, but rather warm as our room was just above the entrance and the smokers stood outside so we could not leave the window open for health reasons the smoke triggers by asthma using the air con keeps me awake, we had a fire alarm sound and were ready to evacuate when it was switched off, apparently the duty manager thought he could just do that and not inform guests!!!! never used the pool but it did look inviting, walked into Winchester and had a lovely meal. will use this hotel again as it was convenient.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Midnight13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you so much for your recent review of the hotel.

I note that this was a pre cursor to a cruise and we are lucky to be so close to Southampton and yet also to offer our guests all that the beautiful City of Winchester has to offer --- a great holiday before your holiday !

I would also like to reassure you again that our fire alarm was NOT "switched off" --- we operate a pre alarm system which allows our trained team the opportunity to investigate the reasons for an alarm before fully evacuating the building.

Given that you were in one of our Ground Floor bedrooms it is likely that you heard this pre alarm noise from our main reception desk rather than the main fire alarm - which sounds throughout the whole building.

Our number one priority is guest safety - and I am eager to reassure you that we do not silence full fire alarms at our own discretion.

Paul Eaves General Manager.

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Reviewed 9 July 2014

On arrival my heart sank at the sight of the cheap plastic flowers adorning the walls outside the hotel. Don't expect any hidden gem here: this is a purely functional hotel located in an uninspiring setting - a large council car park. It does not exude 4-star class but resembles a glorified Travelodge. The layout inside is labyrinthine and you'll be wandering forever trying to find out the shortest way to the reception, half-expecting the Minotaur to pop-up and put you out of your misery.
Rooms are spacious though, well-appointed, quiet and very clean. The clingy shower curtain fells dated and cheap though.
We asked for our air-conditioning to be turned off and a very polite boy came within a few minutes to correct the situation.
Breakfast is copious and varied but the "Tea or coffee?" routine becomes tedious after a while; the tea was stewed.
The pool area is fine but feels claustrophobic as it is overlooked by the gym and the winding corridors. Again this is functional but lacks something special.
The extra charge levied for parking felt a bit mean considering we had already paid £105 for a night.
To sum it up: we had a good night's sleep in the spacious bed. This efficiently-run hotel is ideal for business travellers but lacklustre and too generic for a romantic break.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Hotel_Inspector_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 14 July 2014

Dear "Hotel Inspector"

Thank you for your recent review of the hotel.

Reading through this I am of course delighted that you found our bedrooms to be spacious, well appointed, clean and quiet, and that we were able to assist you with your bedroom query in a quick and polite manner. I am also delighted that you had an enjoyable breakfast, and will pass your kind comments on to our team.

I note that you did not like some of our exterior design decisions but then - as they say - `beauty is in the eye of the beholder`.

Paul Eaves General Manager

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Reviewed 1 July 2014

The hotel is situated in the centre of this lovely city and an ideal place to stay if you want to visit for a day or two. Once you have parked you have a variety of sights, walks and restaurants to enjoy. The hotel itself is very comfortable and it is worth paying a little more for a garden view room, as it was a real delight. Our room overlooked the garden and was perfect. We ate in the restaurant at night but wished we had gone out to one in the city, for although the quality of food was quite good the portions were small. The breakfast was very good.

Room Tip: Choose a garden view room in the new refurbished part of the hotel
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank suec716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 7 July 2014

Dear Guest

Thank you for your very positive review.

We hope that you will visit our beautiful City again very soon.

Paul Eaves General Manager

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Reviewed 30 June 2014

Fourth time at this hotel excellently managed with first class staff and facilities. Parking is a slight problem but the staff are very helpful and usually sort out parking problems for
you within a couple of hours.

  • Stayed: July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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3  Thank Legoals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAE044, General Manager at The Winchester Hotel & spa, responded to this reviewResponded 1 July 2014

Dear Guest

Thank you for your lovely review of The Winchester Hotel and Spa.

On behalf of all the team at the hotel we hope that you will visit us again very soon.

Paul Eaves General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Winchester Hotel & spa

Address: Worthy Lane, Winchester SO23 7AB, England (Formerly Winchester Moat House)
Region: United Kingdom > England > Hampshire > Winchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Winchester
#5 Romantic Hotel in Winchester
#6 Luxury Hotel in Winchester
Price Range: £83 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Winchester Hotel & spa 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Winchester Hotel and Spa is a calming base from which to explore the beautiful historic City of Winchester. The hotel offers attentive, friendly and professional service, coupled with sophisticated interior styling throughout. Ample onsite parking is available (chargeable). ... more   less 
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Also Known As:
The Hotel Winchester
Winchester The Hotel
Winchester Hotel

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