The room smelt of dogs
The food available at the services was a very bad experience there was no interest in us a customers & 70% my Fish & Chip meal was not edible.
I did complain in the morning before we left, the service site duty manager did not want to speak to me & referred me to the place where the meal was purchased.
There were no serviettes the knives & forks were not clean, there was no vinegar available to add to the fish & chips
However the persons English was frankly too poor to even understand some of my complaint. I appreciate this has no bearing on your hotel but I would never eat in that place again and you and suggest if that is the best they can do it is appalling due to lack of customer interest & Training etc.
You may be able to influence some changes but until the management take customer service as an integral part of running a food service frankly then the best I can describe the service experience is a joke
- Official Description (provided by the hotel):
- Located on the M3 Southbound Services between junctions 8 and 9, Days Inn Winchester offers free parking and a 24-hour front desk. The hotel is just 6 miles from Winchester, and 12 miles from Southampton. All rooms at Days Inn Winchester feature a flat-screen TV, tea/coffee facilities, hairdryer and alarm clock. Children under 12 years can stay free at Days Inn. The nearby Costa Coffee, Burger King, and Eat and Drink Company offer guests a wide range of dining within the Moto Services Area. Winchester Cathedral and Winchester Rail Station are 30 minutes' drive away, and Basingstoke can be reached in 20 minutes by car. Marwell Zoo is also within easy reach. ... more less
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- Also Known As:
- Days Inn Winchester m3 Hotel Winchester