We stayed at this hotel for a Valentines and Birthday treat, booking through Booking.com, payment to be taken by the hotel, when it came to pay the bill the lady checked the diary and then advised that the cost was £200, which I duly paid. Today I got a phone call from a very abrupt lady telling me she was doing the accounts and we had underpaid and that I should give her a credit card number over the phone - I am not in the habit of supplying my credit card number to people who just ring me up obvioulsy and therefore advised that I was not willing to do that and so she asked how I would pay. I suggested that we were only charged £200 after the lady had checked the diary and therefore this is their error not mine. She advised that she would send an invoice that I should pay because otherwise they woudl take me to court... surely if they had wanted to charge me £300 they would have charged it to me rather than the very rude phone call from someone I don't know threatening me... DON'T STAY HERE!!
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- Also Known As:
- Munstone Hotel Country
- Munstone House Country Hotel Hereford, Herefordshire