This is a fab part of the world. ...proper English countryside and a nice place to eat, especially as one of the waitresses comes from my part of the world Kent,. The last few visits have been a disappointment the food about a year ago was gggggreat but don't know if they have a new chef...but Gordon Ramsay he is not, it had been a long day and taking a client out for lunch we watch aghast as the Chef barked orders at the waitresses/barstaff. It took a while for our meals to arrive, for some reason the this place has had a strange refit something is different has happened here. The young lady a delightful girl from Kent always has a beaming smile and is always happy to serve us nothing is too much trouble for her, along with another pretty young girl who seemed to be a lets say a target for Gordon Ramsay. .A message for the management if I wanted to spent money at Hells Kitchen I would pay top dollar for Gordon what puts me off my lunch and my clients is watching some guy / bully shouting at the waiting staff. I have a lot business in this area and have popped into this place for years and feel its time to say something. If the chef put more energy into his food instead of shouting at the staff the food and atmosphere at the pub/inn would be 100 times better, in my job I always give 100% customer service..which I am pleased to say these girls gave infact, most times I have visited these two girls have been working. If you are going to have an open kitchen I suggest ...Gordon is put in a sound proof box, this is a country inn not some Michelin star eatery, about 18 months ago food was up to this standard now its pretty poor. Infact one of my clients took me to The Full Pitcher in near by Ledbury and I thought oh my god what is this place and the food and the service was fabulous. I would say the treatment of the girl that was being shouted at verged on bullying, if I was her I would not bother coming back..infact I am surprised both girls have not been snapped up by a competitor because I would hire them. If there is a landlord there I would say without a crew your ship will sink, if I am paying top dollar for food I expect it to be of the standard that matches the money I am paying you. Will we be back. not sure on this one, food standards are slipping, sort them out and we will think about coming back, and the waiting staff...if I was them I would jump ship because I felt we were on tbe titanic as your ship is sinking. I think this is the first time I have wrote an autobiography review, I normally fire off an e-mail.