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“Good value for money”
Review of Hertford House

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Hertford House
Ranked #3 of 4 Hotels in Hertford
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good value for money”
Reviewed 13 September 2013

Stayed on a Sunday night. We booked a superior double room which was Lovely with tea & coffee making facilities. Cosy & well decorated. Breakfast was good. There is no parking available however there is a car park close by.

Room Tip: There is no car park so plan ahead.
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Stayed September 2013, travelled as a couple
Helpful?
1 Thank Russdee2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 September 2013

Great welcoming, greeted & advised straight away on all that you need to make your stay pleasant.
I.E. best place for parking, breakfast serving times & where served.
The rooms are very comfy, very clean & well presented including a little mini fridge a real nice touch, considering i have recently stayed @ a supposedly 4* hotel which did not have a fridge at all.
The bathroom nicely decorated with over the bath shower, nicely sized room/bathroom.
The breakfast the following morning was an array of variety from full English to pancakes etc.
Enjoyed our stay very much. Thank you

Room Tip: The rooms to the back of the residence are a lot quieter.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank clermont13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

Over all It is good place for decent people to stay. Hotel Resturant is small and have very limited choice only english breakfast and grills etc. Snall bar and DJ on the Weekend. but location wise it's calm area. So not big location for enjoyment and No water in the toilets, most funny, only Tissues...

Room Tip: Ask for Big room if available on some corporate, it will be cheaper.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tariq822013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 September 2013

We booked a one night stay at this Hotel recently and were not at all impressed with the staff. One member of staff was so very pedantic and not willing to help or accommodate our needs. In addition I have always believed that a warm and smiling welcome makes for happy Customers. This was sadly lacking.
Whatever you do, please make sure that you sort out the car parking arrangements prior to paying your bill as it is a bone of contention. Trying to reclaim your parking costs is an absolute nightmare and so very long winded.
The room itself was fine, however, I do not think this Hotel will see us staying there in the future, Certainly not until the Owners make it very clear to the staff that Customer Care is paramount to a happy stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank ronchels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ldaniels79, Guest Relations Manager at Hertford House, responded to this review, 4 September 2013
Dear Mr Day,

We are very disappointed that you felt you received poor customer service at Hertford House Hotel. We pride ourselves on excellent, personal and friendly customer service, and as a family owned and run business we believe we achieve a very high and consistent level of customer service.

We with regards to car parking charges; being a historic town centre building we cannot offer any onsite parking, but are happy to refund reasonable parking costs from one of the local public car parks. Obviously, we do need to see proof of the parking charges and simply ask for a parking ticket as proof of purchase - we deem this as fair and reasonable. The reason we were unable to reimburse you for the £2 parking charge is because you were unable to present us with the ticket - if you still have this ticket to hand, please pop in and we will be more than happy to reimburse you.

Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enfield, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 September 2013

Just returned from the Hertford House Hotel today and I wasn't disappointed! Checked in on 1st September and checked out 2nd September.
Lovely bright, clean and airy room with tea/coffee making facilities, and nice cosy double bed with comfy crisp sheets and fluffy pillows.
The breakfast was SUPERB, great portions with good quality ingredients and the customer service is impeccable.
Great value for money! £50 for 1 night in a double room which includes a full English breakfast.
It's my 2nd time staying here and I'll be sure to visit for a 3rd time.

Room Tip: If you want a quiet stay, avoid checking in on a Fri & Sat which is when they play music til 2am...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GML_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
169 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 28 August 2013

A mixture of good and bad..... The room was fine, on the first floor at the front, the whole room vibrated until 2am but we were expecting that, so were prepared. Bed was a small double, bedding was clean and fresh. Had to prop the sash windows open with various objects as the room was so hot.
Asked for a kettle twice but nothing materialised, a shame as they did provide ground coffee. We stayed two nights, the room was not serviced on the Sunday although the hotel advertise daily cleaning. Unfortunately there was a non hotel chap on reception who couldn't help with any of our questions or requests, seemed to just be there to keep people out.
It did feel like they were not particulary bothered about the hotel and were only interested in the bar and club.
Fire alarm on Friday night at 2.20am, again half expected it with the number of 'characters' around, but perhaps more security when closing up could be investigated. The lady at recption did say that the hotel would press charges as they had identifed the person - doesn't help the unsettled feeling and lack of sleep.
Breakfast was included and very good.
Probably won't go back.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicholap19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motherwell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2013

We stayed at this hotel from 2nd August until 5th August 2013, staff were excellent, rooms well equiped and very comfortable. Breakfast and service excellent, would not hesitate to stay at ths hotel again

Room Tip: We had a room on the third floor and although you could hear noise at the weekend it certainly did n...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happychappy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hertford House

Property: Hertford House
Address: 1 Fore Street, Hertford SG14 1DA, England
Region: United Kingdom > England > Hertfordshire > Hertford
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Hertford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hertford House 3*
Number of rooms: 22
Official Description (provided by the hotel):
Situated in Hertford town centre, The Hertford House offers en suite rooms and free Wi-Fi. There is also a lively bar, which has live DJs until 2am. The bar also offers cocktails and champagne. Each en suite room is well-appointed with lavish details such as Egyptian cotton sheets. Stansted and Luton Airports are just 30-40 minutes' drive away and Hertford East Railway Station is just 6 minutes' walk from Hertford House. ... more   less 
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Also Known As:
Hertford House Hotel Hertford
Hertford House Hertfordshire

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