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“Family stay”

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Clarion Collection Hotel St. Albans
Ranked #2 of 10 Hotels in St Albans
Certificate of Excellence
Reviewed 8 April 2014

We stayed in Clarion Collection for almost a week, and we liked it so much, we didn't want to leave. The staff was very friendly, personable, and helpful. They all want to do their best, which really makes a difference! Location is fantastic and our room was very quiet and comfortable. Would definitely stay there again.

  • Stayed: April 2014, travelled with family
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Thank nadiik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneScanlon, Revenue Manager at Clarion Collection Hotel St. Albans, responded to this reviewResponded 6 May 2014

I am pleased to see that you enjoyed your stay at the hotel and all the staff were friendly and helpful.

I am glad that we could make you stay more comfortable and that you didn't want to leave.

We look forward to welcoming you back to the Clarion Collection Hotel St Albans in the near future.

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502 - 508 of 578 reviews

Reviewed 8 April 2014

I stayed at this property for two nights over the 04 and 05 April with my partner whilst visiting friends in St Albans.
I was extremely impressed with the hotels standard, service and the rooms where extremely well appointed and you could tell that they've made significant investment throughout the hotel.
I usually would overlook Clarion / Quality / Comfort Hotels purely on previous experience but St Albans is certainly the exception. The rooms certainly rival those hotels of similar grading are as equally modeled on hotels of a higher grading.
We also received a favorable rate for both nights that we stayed, although it was room only it still offered good value.
I would have no hesitation in staying at this hotel again in the future.

  • Stayed: April 2014, travelled as a couple
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Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneScanlon, Revenue Manager at Clarion Collection Hotel St. Albans, responded to this reviewResponded 6 May 2014

I am pleased to read that you enjoyed your recent stay and appreciated our recent refurbishment which was completed Oct 2013.

I hope the high level of service you received from all the staff at Clarion Collection Hotel St Albans will change you view on the Choice Hotels brands

We look forward to welcoming you back at the Clarion Collection Hotel St Albans in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We were in St Albans for a friends birthday. The hotel was comfortable and convenient. The room was lovely and clean and the bed very comfortable. We had a lovely breakfast with plenty of choice. The staff were very friendly and pleasant. Would definately stay again in future.

  • Stayed: March 2014, travelled as a couple
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1  Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

My wife and I spent a night at this centrally located hotel and found it well appointed with a comfortable bedroom, good breakfast and pleasant staff. The hotel is in an interesting refurbished Edwardian house that belonged to Samuel Ryder, a seedsman who used his fortune to found the Ryder Cup. One slight niggle, unfortunately common in all sorts of hotels, the handbasin drained away despite being plugged, which was nuisance for basic ablutions. But fine in all other respects.

Room Tip: Holywell Hill gets very busy with lengthy tailbacks, so a room at the front of the hotel might not t...
  • Stayed: March 2014, travelled as a couple
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Thank frsars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

I stayed here with my family after arriving in UK from oversees. The staff are very friendly and gave us a warm welcome. Small but clean and well equipped room. The breakfast service is excellent value for money with staff more than happy to oblige every wish. There is no dinner service, but the hotel has a room service arrangement with Cafe Rouge next door. Although free, parking is a problem as there are only about 8 spaces next to the hotel. Fortunately, there is an over flow car park half a mile away, but it takes time if you are in a hurry.

Room Tip: We were in room 325. It's small but adequate, facing a courtyard of maisonettes.
  • Stayed: March 2014, travelled with family
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Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

well it looked a nice hotel, when i arrived 23rd March at 8pm after a 4 hour drive from manchester I couldn't find anywhere to park.

I thought I would get a warm reply and directions, unfortunately no I was met with a very huffy, rude, irritated receptionist who seemed to think it was some sort of idiot for not knowing there was not a car park any where nearby.

I appreciate now this is an old town with narrow roads and not every hotel has a car park directly outside. I called when i was near and was directed down a long dimly lit one road st round the back , no signage to say anyway along it. Accidentally parked in a residents space and had to move, and even after another phone call it still was not clear. Eventually I found some signs that said 'customer parking only' but for what business , no name of the hotel. I had to google the sort of curly red logo that was on the sign and matched it to the clarion logo on their website ! no explanation of this by the rude, ignorant receptionist.

I was made to look like a fool and an imbecile for not understanding their parking procedures and allocation turns out there were 3 bays dotted around and back of this hotel - she was hopeless at explaining , no signage outside and awful staff.

Inside the hotel the signage problems carried on, no signs where reception is ??? what is going on here !

simple rule of being a hotelier - be courteous to customers - we are paying , and put plenty of signs up

never again - sack the receptionist she needs to go !!!!!!!!!

  • Stayed: March 2014, travelled on business
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3  Thank luckymonkeymagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

Stayed here for a 1 night break on Saturday 22nd, as we spent our wedding anniversary in St Albans. The check in process was simple, and we found the car park without any problems at all, essentially just round the back. The room was very pleasant and clean, and the bed very comfortable. We had a lovely night out in St Albans and returned to the hotel bar for a couple of drinks before settling down for the night ; reasonable prices and nice ambience. I would recommend this hotel and it is extremely convenient for all the shops, bars and restaurants.

Stayed: March 2014, travelled as a couple
1  Thank GeordieBoySi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel St. Albans

Address: Ryder House Holywell Hill, St Albans AL1 1HG, England
Region: United Kingdom > England > Hertfordshire > St Albans
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in St Albans
Price Range: £80 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Collection Hotel St. Albans 4*
Number of rooms: 60
Official Description (provided by the hotel):
Clarion Collection Hotel St. Albans is situated in the heart of St Albans historic City Centre, opposite the magnificent Abbey and close to some excellent shopping, restaurants and traditional pubs. St Albans has a wealth of history dating some 2000 years including Roman Occupation. With St Albans Cathedral, Verulamium Park, Roman Museum, Butterfly World, Warner Bros Studio tour of the Making of Harry Potter, Whipsnade Zoo and the Gardens of the Rose so close by, there is something for everyone. Conference Rooms in St Albans This grade II listed landmark building was built in 1911 by Samuel Ryder, donor of golf's prestigious Ryder Cup, to house the business of his successful seed company. It retains many original features including leaded light room screens, sweeping staircase and a magnificent mahogany and stained glass dome. Samuel Ryder's original fireplace surround complete with hand carved initials still stands in his private office which is now the principal meetings/function room. Samuel Ryder Bar & Restaurant, St Albans At the rear of this beautiful building, 60 modern guest rooms were built in 1999 to create a superb hotel. The Samuel Ryder building has been sympathetically refurbished in a contemporary style, yet retaining the period features, to house the reception, our Samuel Ryder Bar & Restaurant and three meeting rooms. The hotel has undergone refurbishment throughout. The public area refurbishment was completed end July 2013 and the hotel is now upgraded to Clarion Collection brand of Choice Hotels International ... more   less 
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Also Known As:
Comfort Hotel St Albans
Comfort Inn Saint Albans

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