Having stayed in a few nice hotels, we'd say the hotel interior is quite attractive. The hotel rooms are clean and simple; just what we needed for a relaxing few nights away. Although we didn't opt in for breakfast, the room service menu was nice and reasonably priced.
I would say I had a niggle about some customer service issues. For instance if I ask at reception to have a dinner tray removed from my room because no one was answering the customer service no., I don't then expect to be sent to the restaurant to ask them myself (a job they didn't seem able to do).
I also made two bookings having decided to extend my stay by an extra night. I received a bill before my full stay was over. But when, on our way out, we queried it at the reception we were told, "it's okay as you're down as a stay over"....
'okay' is not 'sorry our mistake'. But then on our return our hotel room keys are deactivated, but again, "it's normal". Small things but irritating that these make the hotel appear a little disorganised and not as 4* as you expect.
Also, I'm all for charitable donations but I don't appreciate the idea of £1 donations to a charity I know nothing about being added to my bill without prior consent. It was removed without fuss but just seems a backwards way of asking for donations.
Besides these small things the hotel is in a great location to explore St. Albans.
- Official Description (provided by the hotel):
- The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire; it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more less
- Reservation Options:
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- Also Known As:
- Thistle St Albans Hotel St. Albans
- Noke Hotel St Albans
- Thistle St Albans Saint