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“More than just a hotel...” 5 of 5 bubbles
Review of Mercure St Albans Noke Hotel

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Mercure St Albans Noke Hotel
Ranked #9 of 9 Hotels in St Albans
Amsterdam, Nl
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“More than just a hotel...”
5 of 5 bubbles Reviewed 5 April 2014

I stayed here in December last year because of the low online rate and had such a good time I specifically chose the Noke on my subsequent visit to St Alban's! I have travelled the world, stayed in some of the best and a few of the worst the industry has to offer. I have never, but never experienced such a friendly crew!

From check in to check out ALL the staff are friendly, helpful, attentive and give the impression that they enjoy working in the hospitality game.

Rooms were clean, as was the bathroom suite. No minibars or other nonsense but a several bottles of mineral water and an adequate supply of coffee and tea. Complimentary, of course.

One downside. The first time we were there we ate in the bar-restaurant. Once, but never again. Not a big problem as there are Chinese and Indian restaurants within walking distance. Breakfast (full English) was fine.

A big up to Tom for tolerating my bizarre sense of humour, Christine for making the most decorative coffee concoctions you could imagine and Gemma and Monika on reception for just being wonderfully considerate of newly-arrived guests.

A serious tip of the hat to one person I didn't meet; the manager. Sir or madam, I would be proud to have a team as good as yours. I can only assume you lead by example as this level of quality can not be achieved by coercion.

I'll be back :)

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillVanAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 28 April 2014
Dear Bill Van Amsterdam,

Thanks for your review.

It was great to read such high praise of the team and your stay in general. I have passed on the feedback to the whole hotel team and specifically the individuals mentioned.

We look forward to seeing you again the next time you are in town

All the best
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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745 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
St Albans, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 3 April 2014

Booked last minute for a nice night away from home, being a St. Albans local I have always seen The Noke and associated it with class and high quality so my expectations were high.

The check-in was smooth and our room upon opening the door was nice enough. The room itself was quite hot and humid however this was an issue I assume has been raised in the past as it came with a large fan which made sleeping manageable! The two other issues we had with our room was a faulty kettle which leaked whilst boiling and was also too hot to pick up using the handle when boiled. The main issue was that our shower did not work, something that I discovered too late to address as I was leaving for work in the morning.

Other than the negatives about the room, it was nicely furnished, a large TV and free Wi-Fi. The ironing board was a welcome addition also! The bed was comfortable, especially the duvet and pillows.

Breakfast was the highlight, a good variety and well cooked in the usual self-serve buffet style.

Overall a nice stay but not as special as I believed it would be, it is at the end of the day just a nice standard hotel.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 5 April 2014
Dear Scott W,

Thanks for your review.

I am sorry to hear that you had a couple of small issues with your room. I would encourage you to report this to reception so that we can rectify the issue during your stay if at all possible.

If you do visit us again it would be worth noting that we have air conditioning in our deluxe rooms which may suit you better.

I am pleased to see overall your experience was a good one and would like to assure you that the team are all working hard to ensure the Noke remains synonymous with the high standards you have mentioned.

All the best
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 March 2014

I was told this was a 4 star hotel, is not. I have stayed in far better 3 star hotels and it compares to 2 stars that I have stayed at in London. It needs updating it is shabby but not chic. The hallway upstairs smelt a little. It is hot, no air conditioning, (in a 4 star?!). There are better hotels, better deals Thistle should not be happy with the way this comes across.

Room Tip: ask to see the room first otherwise they'll put you in one that needs updating and looked at if...
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  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 5 April 2014
Dear Barry S,

Thanks for your review.

Firstly I would like to apologise if our hotel did not meet your standards.

I would like to clarifiy however that our hotel does indeed have air conditioning in the public areas, health club and all deluxe bedrooms.

All the best
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St Albans hotels

London, England, United Kingdom
Level Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

Really enjoyed my two day visit to the Thistle. Nice comfortable beds with clean and well maintained facilities, a surprise for such an old vintage building.

The staff were of extremely high standard, efficient and courteous. The meeting rooms were well stocked and well presented.

This place makes a great change from all of the chain hotels, it's a great looking building in and out and it's been designed with modern convenience in mind.

Would definitely book again!

Room Tip: It's on a busy roundabout, so make sure your room is at the back. It can get quite noisy at th...
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  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarkTindal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 5 April 2014
Dear Mark Tindal,

Thanks for your review.

I am very pleased to see such positive comments regards our meeting facilities and especially our staff. We are working hard to deliver 5 star service and it seems that we are well on the road to delivering that.

We look forward to seeing you again.

All the best
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, England, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 24 March 2014 via mobile

It's a nice hotel the room was good and the pool and leisure facilities are nice to use.
The food in the bar area was lovely, well worth a visit.
We were woken a few times by noisy guests in the halls which isn't the hotels fault, but soft closing doors would help!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 26 March 2014
Dear Helen C,

Thanks for your review.

I am very pleased to see your positive comments regarding the hotel as a whole.

I am sorry that you were disturbed by some of our other guests during the stay, and I do appreciate your understanding with this matter

We hope to welcome you again the next time you are in town.

All the best
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
King's Lynn, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 February 2014

Myself and various colleagues stayed here for business this week. Clean hotel, nice bar, friendly staff.

Two things let this hotel down badly however,
- location- not a bad distance from the local town but you have to make a very precarious turning off of a busy roundabout to enter the hotel grounds.
-HOT- it was boiling hot all night and turning off radiators made no difference as the rest of the hotel was sweltering which filtered into my room.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 26 March 2014
Dear James B,

Thanks for your review.

I am pleased to see your comments regarding the cleanliness of our hotel along with the friendly and welcoming team.

I do apologise that you found your room to be warmer than you would like, perhaps next time you visit one of our air conditioned rooms may suit you better.

Best wishes
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

I stayed at the Thistle on business, arriving after 6:30 and leaving early. It was a very pleasant stay, check in was quick & easy, the Wi-Fi in the room free and worked well (actually very well non of the handing over all of your personal details before being begrudgingly granted access) one click and you're in.

I chose to eat dinner in the bar watching football, it was the wrong result, though I can't blame that on the hotel management, decent food well served and very efficient.

Had I been organised I would have taken swimming trunks and used the pool, maybe next time.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank comfycol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this review, 26 March 2014
Dear Comfycol,

Thanks for your review.

I am pleased to hear you enjoyed the stay with us, particularly your feedback regarding our high speed WIFI and food offerings.

Apologies that the football didnt go your way and we do look forward to welcoming you again.

All the best
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure St Albans Noke Hotel

Property: Mercure St Albans Noke Hotel
Address: Watford Road, St Albans AL2 3DS, England
Region: United Kingdom > England > Hertfordshire > St Albans
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in St Albans
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure St Albans Noke Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire; it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more   less 
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Also Known As:
Thistle St Albans Hotel St. Albans
Noke Hotel St Albans
Thistle St Albans Saint

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