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“Awful food. Tired decor”

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Mercure St Albans Noke Hotel
Ranked #9 of 10 Hotels in St Albans
Reviewed 14 May 2014 via mobile

Stayed here for a night and had the displeasure of enduring a 3 course meal in the restaurant. The portions were tiny and the food was really bad. The room was pretty crappy and I was woken at 5am owing to dire curtains and noise all around. Avoid like the plague.

  • Stayed: May 2014
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2  Thank bd108800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 16 May 2014

Dear bd108800,

Thanks for your review.

I am sorry to hear that the hotel did not meet your expectations on this occasion.

We take all feedback on board and will look in to the points raised.

All the best
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 - 477 of 848 reviews

Reviewed 13 May 2014

Whilst staying at this hotel, the bathroom floor and bath tub was full of loose grout from the tiles, this resulted in cuts to our feet, when mentioned to reception, nothing was offered , just an apology, not good enough.

Room Tip: Pay the extra for tha suite.
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  • Stayed: May 2014, travelled with family
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2  Thank 71Bertie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 16 May 2014

Dear 71Bertie,

Thank you for your review.

I am very sorry to hear that you had an issue with loose grout in your bathroom during your stay.

My General Manager would like to speak with you personally on this, if you could email him at bob.bowry@thistle.co.uk.

All the best
Michael

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Reviewed 13 May 2014

As we were visiting the Warner Brothers Studios in Watford we needed a hotel within easy reach!! This hotel provided everything we needed and so much more!!! A mere 4 miles from the studios, this hotel offered superb accommodation which met our every need. Rooms were immaculate, bed linen and towels all appeared to be brand new. Swimming pool with towels supplied, sauna steam n jacuzzi, plus a well equipped gym for guests to use at their leisure. Both dining room and bar menus superb, and same choice for room service. Hotel layout inside a little confusing and we did get lost inside a couple of times, but all good fun and added to the enjoyment of staying in it!! Definitely recommend this one!!!!!

Room Tip: Only 2 floors high, lots of different room types, ours was a twin room which was quite large and VER...
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  • Stayed: May 2014, travelled with family
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2  Thank Charlotte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 16 May 2014

Dear Charlotte A,

Thanks for your review.

I am pleased to see that you enjoyed your stay with us and that you found the hotel to be of such a high standard.

We look forward to seeing you next time you are in town.

All the best
Michael

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Reviewed 10 May 2014

Came here for my moms birthday, as we had tickets to the Harry potter tour. What a hotel! Absolutely lovely and the staff were more than happy to help with anything. The food is better than great and the beds are luxury. Lovely pool and spa pool too. Love this place and didn't want to leave. Will deffo come back.

Stayed: May 2014, travelled with family
2  Thank Chelsc1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 12 May 2014

Dear Chelsc1989,

Thanks for your review.

It was fantastic to read such lovely comments. I have fed this back to the team this morning and it has certainly perked up their grey Monday.

Thanks again and we look forward to seeing you soon.

All the best
Michael

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Reviewed 30 April 2014

I've stayed here a few times. Rooms clean and comfortable. The downside is they can be quite warm, which is fine in cold weather but not so good when the weather is warm. Even though radiators are off I think the problem is the hot water pipes running through the rooms give of a lot of heat.

The hotel has free Wifi throughout, and actually works well throughout the hotel (which is rare in my experience) so this hotel is desirable if Wifi is important for you.

Hotel has a leisure centre (gym, pool, sauna) which is free for guests.

Stayed: April 2014, travelled on business
1  Thank Macboy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 12 May 2014

Dear Macboy5,

Thanks for your review.

I am pleased to read that you are a returning guest and that you find the standard & price of our hotel desirable.

We look forward to welcoming you back again soon.

All the best
Michael

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Reviewed 20 April 2014 via mobile

Hotel was dirty ... Very loud and noisy as there was a wedding going on, people that had been drinking causing a nuisance, shouting swearing music which was loud must have gone on until 2am or something silly, dated inside carpet needs a good clean, prices are a rip off

Wouldn't stay here again

Stayed: April 2014, travelled as a couple
2  Thank razzLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 28 April 2014

Dear RazzLondon,

Thanks for your review.

I am sorry to hear that you didn't enjoy your stay with us recently.

We take all feedback seriously and I will investigate the points you raised in relation to noisy Wedding guests.

All the best
Michael

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Reviewed 12 April 2014

Only stayed here for one night, but it's such a lovely hotel. Staff was very friendly and helpful and the rooms where clean and very comfortable. The bed slept amazingly :)

The breakfast is recommended, so much choice and it was all fresh and delicious! would recommend this hotel to anyone.

  • Stayed: October 2013, travelled as a couple
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Thank Greenstar88_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Manager at Mercure St Albans Noke Hotel, responded to this reviewResponded 28 April 2014

Dear Greenstar88_12,

Thanks for your review.

It was very pleasing to read such fantastic comments regarding our Hotel.

We look forward to seeing you the next time you are in town.

All the best
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure St Albans Noke Hotel

Address: Watford Road, St Albans AL2 3DS, England
Region: United Kingdom > England > Hertfordshire > St Albans
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 Hotels in St Albans
Price Range: £44 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure St Albans Noke Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire; it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more   less 
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Also Known As:
Thistle St Albans Hotel St. Albans
Noke Hotel St Albans
Thistle St Albans Saint

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