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“Still fabulous...”
Review of Sopwell House

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Sopwell House
Ranked #3 of 10 Hotels in St Albans
Certificate of Excellence
Reviewed 12 December 2013

This was my second visit to the hotel's spa - a day visit this time - and the standards we enjoyed so much last time have not diminished in any way. The levels of courtesy, professionalism and cleanliness are exemplary - much, much better than in other hotels and spas of similar standing. Mention must be made again of the spa's assistant manager, Nicola, whose friendly and efficient welcome sets the scene for a lovely day. My therapist this time was Natalie K who was charming and I had the nicest facial I have ever had (and I have had a few!) - I was so relaxed afterwards that I almost fell asleep. The rooms, equipment, robes, towels, changing rooms etc are the best of any spa I have visited. We also enjoyed another good lunch in the Brasserie where the food and service was excellent. It's hard to write a review without over-using superlatives but Sopwell House is really top quality in every way.

  • Stayed: December 2013, travelled with family
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Thank JulieandTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you for your fantastic review of Sopwell House following your recent Spa Day.

You review was a delight to share and thank you also for taking the time to give Nicola and Natalie special mentions which is always so rewarding for those concerned.

We are thrilled you had such a wonderful time and hope you will also like our upgraded treatment rooms when you return next year.

Thank you once again for sharing your experience and we look forward to seeing you again soon.

In the meantime, we wish you a wonderful festive season.

Warm regards



Alessandro Convertino
General Manager

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1,621 - 1,627 of 2,259 reviews

Reviewed 9 December 2013

Very relaxed and chilled as it was meant to be. Good value for money (special offer; treatments and one nights stay) and everything as offer listed. Excellent service and lots of lovely food. Beautiful hotel, spa and grounds. Will be arranging another break soon!

Room Tip: Shared a room with my two sisters which was very spacious and quiet
  • Stayed: November 2013, travelled with family
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Thank Rachel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you very much for your fantastic 5 star review of Sopwell House following your recent spa break.

The whole team very much appreciate you taking the time to provide your feedback and we are absolutely delighted you will be arranging another break soon.

We look forward to warmly welcoming you back and in the meantime we wish you a Merry Christmas and a Happy New Year.

Kind regards


Alessandro Convertino
General Manager

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Reviewed 9 December 2013

I stayed here for a weekend it was nice and quiet .the quality of service was second to none and all the staff were attentive and polite. Food was of good quality and variety. Rooms are a good size and well serviced.
The lift was some way away from my room but I used the nearby stairs so was not too put out by it.
I would definitely return for another visit.

  • Stayed: December 2013, travelled with friends
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Thank Davey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you so much for your lovely review of Sopwell House.

It is always rewarding to receive such wonderful feedback, particularly regarding our passionate team and the service provided.

We look forward to warmly welcoming you back for your next visit and in the meantime, we all wish you a happy and peaceful festive season.

Best wishes


Alessandro Convertino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

This place is really good. Elegant, spacious, well placed, staff brilliant, relaxing, and well worth a stay. The service and food are second to none and breakfast, eat as much as you like and a massive variety. The spa is just what the doctor ordered, with an atmosphere that as soon as you get in the area oozes rest and recuperation. Overall, well worth the reason we went. Happy teddy :-)...

  • Stayed: November 2013, travelled as a couple
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Thank Tel1Guitar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you for your fabulous five star review of Sopwell House.

Your feedback was a pleasure to read and we are thrilled we could provide the rest and relaxation you were looking for during your stay.

I hope we can warmly welcome you back in 2014.

Thank you once again and may we wish you a Merry Christmas and a very happy New Year from all the team.


Kind regards

Alessandro Convertino
General Manager

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Reviewed 8 December 2013

Got a package deal for sopwell house. this included an overnight stay, 2treatments, 2 breakfasts, 2 luches and 1 dinner for each of us. everything was great; the food was lovely, pool was great and treatments were nice. We had an executive suite and this was very large and clean. We had a broken light and they immediately came and fixed it. the staff was lovely and really helpful. I would definitely go again.

Room Tip: executive suites are the best!
  • Stayed: January 2013, travelled as a couple
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Thank Ramdom21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you for taking the time to share your experience of Sopwell House following your recent spa break.

I am glad you had such a lovely relaxing stay and that our team were able to look after you so well.

I hope we will see you again very soon but in the meantime may I thank you once again and we wish you a very Merry Christmas and a happy and peaceful 2014.

Best wishes


Alessandro Convertino
General Manager

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Reviewed 8 December 2013

We booked into Sopwell hotel for the weekend we travelled up from wales well we were in for a treat the staff were friendly and professional the Hotel was in its own grounds with beautiful gardens including a Japanese garden there was a wonderful christmas atmosphere we decided to walk into town which took 20 min the staff couldn't believe we were going to walk but it was a pleasant walk in the countryside after a busy day we deceived to order room service we ordered 2 steaks they were 1 st class I think I can say they were the best steaks ever tasted well worth the extra to order in our room the room had a bath which I love and was a good size spotlessly clean. Breakfast was Delicious with good quality produce.
The hotel was beautiful with lots of different lounges to relax overlooking the gardens the swimming pool was fab steam sauna and jacuzzi and lots of loungers to relax This is an amazing hotel. In beautiful grounds with lovely staff.

Room Tip: Ask for a room overlooking the gardens in the centre of the hotel
  • Stayed: December 2013, travelled as a couple
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Thank swanseanurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you so much for your outstanding review of Sopwell House following your recent weekend stay.

I am delighted you enjoyed our beautiful surroundings and I must say the Christmas lights and decorations do give the hotel some extra magic, especially at night.

Your review was a pleasure to read and so may I thank you most sincerely for sharing your wonderful experience with the whole team.

Merry Christmas from all of us at Sopwell House.

Warm regards,


Alessandro Convertino
General Manager

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Reviewed 5 December 2013

We booked an overnight stay package which included dinner, breakfast and lunch plus 2 x 25 min treatments. We were "upgraded" on arrival from a 4 poster bed room to a cramped loft apartment under the roof, bulbs blown and cobwebs and dirt on the bath tiles. We complained about the beds and had to pack up and move to a better apartment plus go and sort out all the pass keys again ourselves. Spa treatments were average although dinner was ok and breakfast had a good choice, all had attentive staff. Trying to leave was a nightmare after a conference was checking out, we got fed up waiting and handed over the pass keys to a member of staff, people and luggage cluttered the car park exit when we tried to drive off and we left fed up. Needless to say we did not bother to return for the lunch.

Room Tip: We ended up in the Mews and not the main house although it was quiet
  • Stayed: November 2013, travelled with friends
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Thank l_finn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at Sopwell House, responded to this reviewResponded 19 December 2013

Dear Guest

Thank you for your review, the contents of which were hugely disappointing.

I would therefore be very grateful if you could contact me via enquiries@sopwellhouse.co.uk in order to give me the opportunity to investigate your comments.

I look forward to hearing from you.

Kind regards,

Alessandro Convertino
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sopwell House

Address: Cottonmill Lane | Sopwell, St Albans AL1 2HQ, England
Region: United Kingdom > England > Hertfordshire > St Albans
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in St Albans
Price Range: £130 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sopwell House 4*
Number of rooms: 129
Official Description (provided by the hotel):
Nestled in 12 acres of tranquil gardens Sopwell House is a 4 star hotel in Hertfordshire and the former Georgian country residence of Lord Mountbatten. Once you enter this 'home away from home' our attentive staff, family friendly service and luxurious spa facilities will provide the perfect setting to your stay or event. Our Country House hotel enables you to escape from it all and is within easy reach of London, St Pancras National & International Train Station and Luton Airport. With 128 stylish bedrooms and suites including 16 soon to be completed Mews Apartments to choose from, exceptional service, delicious food and our opulent spa you'll find it hard to leave. As well as boasting 19 flexible function suites, Sopwell House has recently been awarded winner of the 2015 Conde Nast Johansens Awards for Excellence in the category 'Best for Meetings' recognising their outstanding contribution to the corporate and social world. ... more   less 
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Also Known As:
Sopwell House Country Club And Spa
Sopwell House Country Club Hotel St. Albans
Sopwell Hotel Country

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