Just back from a Sunday night spa break with the girls in one of the upgraded deluxe rooms at Sopwell house.
I found all the staff to be very friendly, helpful and polite. Although I did feel there was a bit of a language barrier on a couple of occasions in the restaurant.
I had a back, neck and shoulder massage and a facial, include in the spa break package, which were both lovely and a great way to start the spa experience.
The pool area, sauna, stream room and Jacuzzi were very nice and well kept. I particularly thought the reflective glass ceiling above the pool was a nice touch, adding to the spa experience.
The spa area appeared to be thoughtfully laid out with a relaxation area to make yourself a cup of tea next door; and us having been assigned a room directly above the spa meant we could head straight down to the spa without passing through the rest of the hotel, which was nice. However, the changing rooms were a bit tight, and I think could have been laid out a bit better with more changing cubicles.
The grounds were also very nice and certainly worth a mention, we did a couple of laps of the grounds and enjoyed taking in the views from our room and the restaurant. I also liked the decor around the hotel and in our room.
I particularly enjoyed the food, everything I had I thought was excellent and I felt spoilt for choice with the breakfast and lunch buffets.
They also managed to provide my friend with an emergency toothbrush, as she had forgotten hers, which I was impressed with.
There were a few minor niggles, there were no robes available for us upon arrival, meaning that we didn’t get robes until our treatments were about to start, it would have been nice to have had the opportunity to change into them beforehand.
Although we did always just manage to get sunbeds around the pool, on one occasion we did only manage to get beds where the mattresses had been removed , which meant they weren’t that comfortable, and I did see a few people wondering around disappointed not to be able to get beds. The whole place just seemed borderline a bit too busy at times. I would probably not like to be there on a Saturday or Sunday morning when I expect it would have been busier. Although, there were beds outside, which I expect people would have been making more use of if the weather had been better, spreading people out.
We had booked a twin room with a sofa bed to accommodate a third person. Upon arrival the room was presented as a double. Although the room was converted into a twin during the afternoon. It took a phone call to reception before extra towels were bought up and the bed set up for the third person later in the evening. There were also only two tea cups and one pack of biscuits :-o (We were paying as much for the third person as we were the other two).
They also had us down on their list at the restaurant for lunch at 1pm when, as per our request, on our booking confirmation it stated 2pm, which could have potentially caused issues, and the piano player in the foyer, although a nice touch, made it a bit difficult for us to hear the receptionist.
I didn’t make use of the gym but my friends did, and seemed happy with it. I think the exercise class programme could have been more extensive. Only ‘bums, tums and thighs’ and ‘spinning’ really fit in with our schedule, and neither particularly appealed. Also we were told that members had priority over spa guests when it came to booking classes, and although I can kind of see the reasoning behind this, the hotel clearly had its regular country club members it was keen to impress, it would make it bit difficult to plan your day.
However, overall I was very impressed with the experience particularly for the price paid, and I think we all agreed our objective of relaxation was achieved.
I would certainly consider going again and recommending it to friends. I just felt it fell a bit short of perfection, but I hope the hotel will read my review and try to take some of my points on board.
- Official Description (provided by the hotel):
- Nestled in 12 acres of tranquil gardens Sopwell House is a 4 star hotel in Hertfordshire and the former Georgian country residence of Lord Mountbatten. Once you enter this 'home away from home' our attentive staff, family friendly service and luxurious spa facilities will provide the perfect setting to your stay or event. Our Country House hotel enables you to escape from it all and is within easy reach of London, St Pancras National & International Train Station and Luton Airport. With 128 stylish bedrooms and suites including 16 soon to be completed Mews Apartments to choose from, exceptional service, delicious food and our opulent spa you'll find it hard to leave. As well as boasting 19 flexible function suites, Sopwell House has recently been awarded winner of the 2015 Conde Nast Johansens Awards for Excellence in the category 'Best for Meetings' recognising their outstanding contribution to the corporate and social world. ... more less
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- Also Known As:
- Sopwell House Country Club And Spa
- Sopwell House Country Club Hotel St. Albans
- Sopwell Hotel Country