We are fairly frequent visitors to this restaurant & to other Jamies. Last week was not very good. We had booked but service was sub-standard. They were clearly over-stretched with several staff in-training (some with quite poor English) & eventually had to draft in staff from the Jamie's Deli. We had to wait for ages for our starter (antipasto plank) which only appeared after we chased it, although when it did arrive it was very good.
One of our 3 main courses was very poor (lasagne swimming in oil & under-seasoned to the point of almost being tasteless). The maitre d' did apologise, deducted payment & gave a free dessert which was appreciated. He asked why I didn't want to change it for something else but given that service had been so slow up to that point I would have been waiting until midnight.
It was a shame as we normally enjoy it here. Please either get the staffing levels right or don't fill all the tables up if you don't have enough staff.
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