Booked a suite with a balcony and asked for two cots for my children.
The suite was more of a large hotel room than a suite and the balcony opened out onto an overgrown tree so it never served its purpose. One of the cots had holes in the mesh. Room service food was dreadfull, "comes with chunky chips" was how it was described, im not kidding, we paid £5 for a bowl of frozen chips that cost £1 a bag from local supermarkets. Room service breakfast didnt include all ordered items and our order of four bottles of mineral water had been no where near a fridge, they were warm. We also had problems getting a table for lunch and it wasnt until i asked to speak to the manager that they finaly "found" us a table. The spa was ok allthough we have been to much better spas. However there was a blonde lady who was working there saturday morning that was absolutely amazing and really went out of her way to help us. I hope the management read this and find out who this lady was as it was one of only two occasions we received the treatment one expects in quality hotels. The other person was the young congierge who also gave great service. Overall the place is a nice hotel, but for me it only rated at average for this type of establishment, had the room bern marketed as a larger room rather than a suite then maybe the score would have been higher
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.