My wife and I went to this well known restaurant for the first time last night.
After reading all the reviews, we were slightly apprehensive regarding the potentially slow service, but hoped the food would be something special.
As it tuns out, we were correct on both accounts.
Woefully "over attentive" service during the first five minutes, followed by a complete lack of it for the entire duration of the evening.
The 30 minute wait for the starter might be acceptable on a Saturday night at 9.00 pm, but not the 60 minutes between finishing the starter and the main course arriving.
Absolute chaos in staff management ( there were loads of staff, but clearly the majority are simply untrained!) and in the end we decided to learn from the couple next to us, who waited nearly 45 minutes for the bill, and got up and walked to the bar to pay there.
The owner/manager (?) rather grumpily took our payment, made very little effort to enquire if we had enjoyed the food, and clearly felt any apology for the slow service was unnecessary ( perhaps because Saturday nights are always like this?) .
What a crying shame, as the food was spectacular. I think my wife and I know Indian/ Asian food better than most, and have eaten in all the best places in the UK, and many in India too, and this was right up with the best.
I suspect with the correct management they could even obtain a Michelin Star if the food was all you were judged on, but unless management accept this ( and if you read the countless other reviews saying pretty much the same thing, they clearly have issues in this area) then it's going to be difficult for us to choose risking a return visit, which, as I say, is a great shame!
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