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“Don't believe what you see in the photos....”

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The Falstaff in Canterbury
Ranked #11 of 16 Hotels in Canterbury
Reviewed 3 August 2010

This hotel looks very nice in the photos but does not live up to much!

The location of the hotel is a major plus until you you realise that the main road to Canterbury is outside the main building and that the windows are as old as the hotel itself meaning you can pretty much hear a pin drop outside! You will certainly hear the countless rows and shouting of people being thrown out of the local pubs and the numerous buses and heavy goods vehicles rumbling by at all hours! The Annexe out the back is generally quieter but be aware that this hotel accepts Stag parties and allocates them there so again expect a sleepless night!

The room I was allocated was noisy, smelly, dirty and had a number of items such as lamp and hairdryer that was broken with the latter falling apart in your hand. I had asked if it was possible to be allocated elsewhere but the less then interested staff member informed me that the computer said no it wasn't possible.... I found this hard to believe as the hotel was not exactly busy.

It looked like being an old style good value hotel but you'd be well advised to pay a little extra for another hotel elsewhere in Canterbury.

  • Stayed: July 2010, travelled as a couple
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1  Thank clintuk1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,022 - 1,028 of 1,153 reviews

Reviewed 23 July 2010

My wife and I had been staying in B & Bs and small hotels for about 3 weeks when we arrived at the Fallstaff. We found the location excellent as it was close to all the main sights of Canterbury. Roberto was extremely friendly and helpful and even assisted us in carrying our bags to the room. Our room was in the annex out the back of the hotel. It was on the first floor with doors opening to the little car park outside the room where we had our car. The room was nicely furnished and the beds very comfortable. The bathroom was spacious and clean. Roberto advised us of where to go for a nice walk and recommended good local restaurants. We had a good meal at the Mexican across the road. The breakfast in the morning was above average and the tables were not crammed too close together like in many smaller hotels. We thought the Fallstaff was was a great find compared with other choices we had made on our trip. We were friendly to the staff (makes a big difference) and the staff was friendly in return. We would definitely recommend the Fallstaff based on our total experience and room allocated to us. Excellent value for money.

  • Stayed: July 2010, travelled as a couple
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Thank John_KerrieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2010

When we got there, they shoved us in some back alley annex building. Our room was spacious, but quite dingy. It was also on the street level of a main road, where drunk college students walk by screaming at all hours of the night. It was quite hot when we were at the Falstaff and our room did not have have a window that would open or Air Conditioning. We asked for a fan as our room was at least 85F degrees, if not hotter, and were denied. They also stated that they did not have a different room with a window that opened. That would be fine, except that they had a sign out on the street stating that they had vacancies and the following morning, we overheard the management stating that they had lots of available rooms. The location was good and the breakfast was okay, but don't expect any kind of service or assistance from the staff. As a side note, we spent 2 weeks traveling in England and this was by far the worse place we stayed at our price point during our stay.

  • Stayed: July 2010, travelled as a couple
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1  Thank Micah_B_traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

The hotel's location is very nice, barely accross the street from the gate, the parc and the old town. Maybe that explain's the cost for what is a very tiny room with cheap furniture and paper-thin walls. The charm of the building is nice, but other old buildings have as much charm yet have been maintained to allow for modern comfort. Maybe these issues were accentuated by noisy neighbors and the warm nights, but still. While the bathroom was clean, it's unappealing and requires renovations.
The food for breakfast was adequate, but lacked the special attentions that usually make you feel welcome at similar locations. And the staff was ok, but never seemed to get out of their way to be helpful. That's it. Just an average hotel with nothing special.

  • Stayed: June 2010, travelled as a couple
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Thank Poutine_saucebrune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2010

This hotel has plenty of character and is staffed by very pleasant and helpful employees. We stayed on the hottest night of the year and our 'suite' was on the ground floor and on the main road. Because of the noise and, being street level, potential for break in, it was not possible to open the windows. Being an old building in a country where air conditioning is only truly required perhaps on a dozen nights a year, the heat proved a barrier to good sleep. Roberto on reception could not have been more helpful and pleasant, offering to move us to another room in an annexe where it was possible to open the windows wide. I guess we were lucky that the hotel was not fully booked! He also brought us the fan that had been on his desk in reception, insisting we use it for the night. Our beds were very comfortable and the hotel is to be complimented on the crisp cleanliness of the white bed linen which was quite luxurious. The bathroom was clean if a tad basic. There is something cheap and nasty about shower curtains, however, the shower benefited from high water presssures and was invigorating. Breakfast is self-service and of an above average standard without being memorable in any way. The bacon and sausages were of a good quality i.e. not cheap supermarket 'value' brands. The staff go out of their way to be helpful and accomodating, teas and coffees came promptly and with a smile.
This is not a luxury hotel and certainly should not be compared to 'boutique' hotels or Hilton style hotels. ( Unlike the Hilton, who charge £15 per 24 hrs for use of the internet, The Falstaff has free wi-fi - somehting I really appreciate in a hotel as it costs bugger all to provide). The Falstaff is an old English coaching inn which, like the Forth Bridge, costs a fortune to maintain in a time when banks won't lend money and naturally there are areas that require refurbishment. On the other hand, it has character and personality and is honestly priced for what it is. Throw in its excellent location and free barrier controlled car park and it's ideal for visiting Canterbury with an overnight stop. Shops, restaurants, history and culture are but a stone's throw away. For those with realistic expectations, this hotel should not disappoint.

  • Stayed: July 2010, travelled as a couple
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Thank EpicureanPursuits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2010

Having read other reviews before our booking I would agree with some that the hotel can look a little tired but it has heritage.Our room was in an annexe and it was fine.
The staff are extremely friendly.
Comfy bed and adequate breakfast.
From a location point of view you won't get a better one with free parking.

  • Stayed: July 2010, travelled as a couple
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Thank LeicestershireTull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2010

OK - never going again maybe seems a bit harsh, but the queue of people with complains (four couples ahead of us) seems to suggest something very wrong here. Our room (Room 19) was charmless - you may expect some 'faded grandeur' as it is a very old building, but the furniture - for example the chair under the window had a hole in the fabric - definitely needs an upgrade (interestingly the receptionist also agreed). Strange how it looked very little like the website pictures...

The bathroom was poky - the safety rail next the shower protruded so that you could not in fact get under the shower itself. The cleaning staff had thoughtfully provided shampoo and shower gel, but then spoilt it by forgetting to collect yesterday's half empty containers.

The bed was comfy and the bedding and sheets were clean, so good for that. The sleep experience however was another matter - the room was intensely hot, and you cannot open the windows. There is some form of cold air blower/antiquated air conditioning unit, but it is positioned next to the bed, so blows cold air on you all night - thus freezing you half to death. Eventually we physically moved the bed to another part of the room (at 2:30am) and eventually got to sleep.

Breakfast was good, with relatively good service, but checkout seemed shocked that there were adverse comments - at £100B&B we would have expected a reduction or at the very least a comments card, so a 3/10 for customer service.

Would not recommend this to anyone.

  • Stayed: July 2010, travelled as a couple
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Thank UKtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Falstaff in Canterbury

Address: 8-10 St. Dunstans Street, Canterbury CT2 8AF, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 16 Hotels in Canterbury
Price Range: £64 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Falstaff in Canterbury 3*
Number of rooms: 45
Official Description (provided by the hotel):
Just metres from Canterbury's medieval West Gate, this charming building dates back to 1403. A former coaching inn, it offers free WiFi and free parking, 2 minutes' walk from the city centre. The Falstaff still retains many original features, including oak beams and an open log fire. Each room has a TV for guests to use, and facilities for making tea and coffee. The hotel offers a cooked to order full English breakfast as well as self service buffet option. The bar offers a range of wines and variety of exclusive cocktails. Canterbury West Rail Station is a 3-minute walk from the building. The city's spectacular Norman cathedral can be reached in less than 10 minutes on foot. ... more   less 
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