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“expensive and not worth it”
Review of ABode Canterbury

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ABode Canterbury
Ranked #7 of 16 Hotels in Canterbury
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“expensive and not worth it”
Reviewed 5 June 2011

Stayed here for 2 days with my wife during the may long weekend and cant figure out how they justified the price of the room.


After 1st night, even after requesting for the room should be serviced by housekeeping, it wasn’t done. On the top of it we were told that housekeeping staff was very busy!!

Then when we requested on the door not to be disturbed, housekeeping knocked and then did half a job they were supposed to do

I can’t recommend to any of my friend. Only saving grace for the hotel was the location which is good.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SumeetL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 25 June 2011
Thank you for taking the time to post your review. I am sorry for the error within the housekeeping department resulting in your room not being serviced and I have discussed your feedback with the housekeeping team.

The bank holiday weekend was a particularly busy period within the city and our accommodation prices are set depending on demand. We do have rooms available from £99B&B during quieter periods.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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English first
London, United Kingdom
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 June 2011

We booked a mid priced room at the last minute on a whim and did pay top dollar. The staff were lovely, very helpful. There was a mix up with the parking and the space we thought has been reserved wasn't. But they organised one half an hour after arrival. It's important not to park in the open car parks overnight in Canterbury if you value your motor, we've had bad experiences before. The room, bed and bathroom were not too small, and clean and tastefully presented. It would have been better with a mini bar and a flat screen TV, but no complaints. The public rooms were very nice indeed and displayed elements of the buildings history. The bar and restaurant were great and coffee after supper in the upstairs lounge was nice. Highly recommended, although not cheap. The best in Canterbury by far.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Porpentine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 1 July 2011
Thank you for taking the time to post your review, I am delighted that you had a very positive stay and thank you for your kind comments relating to the staff which I will share with the team.

Best regards

Declan
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Atlanta, Georgia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 May 2011

we enjoyed our stay in the ABode. The location was great - close to the Cathedral and other sights. The front desk staff and Oscar the concierge were very helpful and friendly throughout the stay. Only a few down sides - parking was a problem as their garage and gravel lot filled up quickly. Noise from the construction site across the High Street was annoying.
The main restaurant was a different story - manager was pleasant but the staff cleared every plate just as we took the last bite and hustled us out as quickly as possible. If they don't want to serve customers near the end of their posted hours they should make their hours shorter. Their brewery restaurant was quite nice and service was good.

Room Tip: ask for a room away from the main street
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgiaJandL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 18 June 2011
Thank you for your review, I am pleased you enjoyed your stay and found the front of house staff helpful and friendly. I am sorry you felt rushed during dinner, I can assure you this was not the restaurant teams intention, we aim to deliver exceptional service throughout the hotel and I apologise for the rushed service you received.

Regards

Declan
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London, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 May 2011

This hotel is expensive, the rooms are small and can be noisy (city centre). However, it does compensate for this in many ways. It has retained a lot of the charm and character of the age of the building both inside and out. Also, the pictures on the walls mean something: images from around Kent or Canterbury which is rare for an hotel, hotels usually opt for souless, pointless pictures of fruit or dull watercolours. It seems odd I draw attention to this but in that sense the hotel goes for an international standard with a local feel. The staff are amazing, the majority are local, truly local so they know the area and can advise accordingly (a rarity in SE England where turnover is high and they get anyone in to do the basic job, usually). They couldn't do enough to accommodate us, moving rooms when the fools next door were noisy; helping us park the car, welcoming us, asking us if we were ok every time they saw us. Yes, it is expensive for a city hotel outside London. But the staff were brilliant and the overall ambience warm and welcoming, the food and service were top-notch. I'd recommend (with a warning on the price) and return. Oh, and the beds - the most comfortable I have slept on, ever.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank black_labrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 18 June 2011
Thank you for your positive review I am delighted that you had such a wonderful stay and thank you for your lovely comments relating to the team. The beds are hand made Vi-Spring beds and I agree they are fantastic.

Regards

Declan
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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2011

I dont understand some of the bad reviews on here! I've stayed in many hotels in the UK and abroad and abode is certainly up with the best of them!! The room was a good size (a standard room was big enough!) it was perfectly clean, nice branded toiletries/teas/coffees unlike the cheap standards of some other hotels. Dinner in the main reastaurant was definitly amazing, was probably the nicest 5 courses I have ever had and such good service too! The breakfast was good and unlike other hotels, the abode offered to make me a vegetarian breakfast. Very good hotel overall!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank -Bex-689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 18 June 2011
Thank you for your positive review, the toiletries are bespoke to the hotel and are made by Arran Aromatic. I am pleased that you had such an enjoyable dinner, we have just introduce a wine match for each course which is proving to be a great success and adds to the overall experience.

Regards

Declan
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NW UK
Level Contributor
190 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 15 May 2011

Booked two rooms here for myself and parents as meeting daughter who is still at Uni. All I will say about this place is that the staff are consistently great, the champagne bar is a lovely place to chill or relax during the day and people watching is always interesting in this place. We had a great weekend and parents loved it too. Its not cheap but then neither am I. (We did not enjoy 12.30am fire alarm experience - but at least we now know they work!!)

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter51964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 18 June 2011
Thank you for your positive review and kind comments relating to the team, I have to agree with you the champagne bar is my favourite area of the hotel.

Regards

Declan
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London
Level Contributor
156 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 March 2011

I took my wife here for our Wedding Anniversary and we were very disappointed.
Front of house, reception and the guys in the Champagne Bar were very attentive, but it was downhill from there. For the money the room was small, tired and we had to boil the kettle three times just to get hot water for the bath. We had choosen to do the taster menu with wine, having got called to our table we were plonked in the furthest corner and left for 40 minutes with a jug of water. This caused confusion as different menus came over and eventually we got asked what we'd like. On the first course the Dry Sherry arrived twenty minutes before the course on other courses we had to keep asking where the wine to accompany the food was! The Maitre'd was clueless,food was plonked down without being explained what had arrived, anything that was explained seemed to be parrot fashion and none of the staff in the restaurant had any passion about there job.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanterburyAB, General Manager at ABode Canterbury, responded to this review, 18 June 2011
Thank you for your review, I am delighted that you chose to spend such a special occasion with us and I am pleased that you enjoyed the service at the front desk and the champagne bar. I have of course discussed your feedback relating to the restaurant with the team.

Regards

Declan
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Additional Information about ABode Canterbury

Property: ABode Canterbury
Address: 30-33 High Street, Canterbury CT1 2RX, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 16 Hotels in Canterbury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — ABode Canterbury 4*
Number of rooms: 72
Official Description (provided by the hotel):
ABode Canterbury is a stylish boutique hotel that has been beautifully designed and refurbished, maintaining the old wooden beams and traditional fabric of an ancient and historic building while adding contemporary design features and modern comforts, with understated British style. With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), Abode Canterbury is the perfect place to visit the city and enjoy the shops, historic sites and traditional architecture.There are 72 bedrooms, rated Comfortable, Desirable, Most Desirable, Enviable, Most Enviable and Fabulous. Bedrooms have been designed with a sense of luxury and relaxation so the guest can enjoy an ideal night's sleep, and wake up refreshed and rejuvenated. Bedrooms at all levels are well-equipped: trademark ABode features include Vi-Spring beds; luxury toiletries; personal DVD players and state-of-the-art LCD televisions. Some rooms have imaginative wet rooms and baths integrated into living areas; the Fabulous suite has a rooftop terrace with stunning views over the roofs of Canterbury across to the Cathedral.Michael Caines MBE and his talented team of chefs offer an incredible range of dining and drinking experiences, from superior room service or a drink in the stylish Champagne Bar to a pint and a pie or char-grilled fish or steak in the traditional Old Brewery Tavern. The Michael Caines Restaurant offers the ultimate dining experience, with delicious modern European cuisine accompanied by an exceptional wine list, served with professional yet not too formal style. ABode Canterbury is the ideal place for weddings, private parties, private dining and meetings, and any and all special occasions, whether for business or pleasure.We even have the facilities to make you feel absolutely fabulous. Why not join us for a workout in our well-equipped and comfortable residents' gym.ABode Canterbury, in the very heart of an ancient and historic city, is your home from home. ... more   less 
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Also Known As:
Abode Canterbury Hotel Canterbury
Canterbury Abode Hotel

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