Location on high street and lack of competition has made this a hotel that is hard to ignore in my home town for years but on returning to visit family over Christmas, I found the quality of accommodation distinctly disappointing. The shared areas really are pleasant with lovely ambient lighting but our room felt utterly lacking in personality and whilst they'd clearly attempted to apply a modern 'spartan' feel, they'd missed out on significant basic housekeeping.
The sink drained incredibly slowly - one tooth brushing episode would leave it full. The door hooks on the back of the bathroom door were just metal stumps fixed to a poorly painted chunk of wood. The room seemed large and lacking in furniture - a desk and one upright corner chair plus bed floated in the room and there was loads of space not utilised that could have contained something cosy to soften the feel of the place. I could not get the wifi connection to work and later discovered the instructions in the manual were out of date. The walls were not enormously well insulated from other room noise. Our room had a bleak outlook onto an internal area, although I was pleased not to be overlooking one of the roads where late night revellers could be an issue. On a very blowy night, the windows rattled to the point of keeping a person awake.
These are just minor tweaks but for a hotel selling a lifestyle downstairs of swish modernity in traditional surroundings, our room just did not match the story. The worst offender, however, by far were the lumpy pillows. The duty manager agreed with me the following morning that he himself could not have slept on them - horrendous- fibres all knotted making a square bag of lumps to rest your head on. They are apparently in the process of replacing these - why wait? Why sell me a room in which I'll be unable to get a good night's sleep?
The way staff dealt with my quibbles pushed the rating up from 2 to 3. Disappointing stay in my home town.
- Official Description (provided by the hotel):
- With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), ABode Canterbury is the perfect base to explore this historic city. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy fine dining in The County Restaurant, contemporary pub food in the The Old Brewery Tavern, or relax with a drink in hand in our Champagne Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Ebookers, LateRooms, getaroom.com, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your ABode Canterbury reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Abode Canterbury Hotel Canterbury
- Canterbury Abode Hotel