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“Good, but could be so much better”
Review of ABode Canterbury

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ABode Canterbury
Ranked #6 of 16 Hotels in Canterbury
Certificate of Excellence
Reviewed 30 August 2008

I have stayed at Abode hotels before on business and always found them very good. The hotel is modern, with classic lines and it looks great. My room was large and the bed was very comfortable, whilst the bathroom was clean and well appointed. The flat screen TV and DVD player were welcome features (and seemingly standard at Abode hotels!).

We ate in the main restaurant twice and could not fault the food. Seven courses for two people for under £50 was superb value. Breakfast provided a large range of offerings, all of which were good quality.

The only thing that lets this hotel is the staffing. The staff on reception seemed overworked at times and so did not give the level of service that one might expect. Errors were made on booking and upon checking out which led to us being overcharged, twice! In the restaurant both at breakfast and in the evening, there seemed to be too few members of staff. This meant that it often took an age to get served and took the shine off our stay. Looking at the previous reviews, I cannot believe that management have not rectified these issues as they seem a reoccurring theme.

Overall I would stay at the hotel again but I just hope that subtle changes are made to improve the levels of service provided.

  • Stayed: August 2008, travelled on business
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1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,856 - 1,862 of 1,987 reviews

Reviewed 25 August 2008

We stayed here as a friend was getting married in Canterbury. Even before we arrived we'd recieved some fairly inconsistant treatment from the reception staff over the phone - when my boyfriend phoned to enquire about early check in he was told this wouldn't be a problem however another friend got told by a shirty receptionist that it wouldn't be possible (even though we were wanting to check in at the same time!).
The room was lovely, pillows good size and towels big enough (a bit of a bugbear of mine!).
We got back from the wedding and a group of us stayed up in the champange bar - the barman was lovely and made sure to let us know when he was finishing so that we could get last orders in with him.
We retired back to our room (leaving lots of friends still up!) but found that my sleep was disturbed by the really loud air con - ended up taking the card out to turn it off (while being concerned the room could end up too hot) as really couldn't bear it.
The next morning breakfast was ok - seemed to take ages to arrive but one waiter in particular was v chirpy and so made it feel not so bad.
The reception staff on over the w/e seemed to be ok.

  • Stayed: August 2008, travelled on business
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1  Thank loftyjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2008

We visited the Abode Canterbury for our wedding anniversary as we got married there (when it was called the County Hotel) five years ago.

The change from County to Abode has been marked by an overhaul of all of the rooms, a new "destination" restaurant and the changing of the hotel public bar into a champagne bar.

The room was bright, well furnished and had one of the most comfortable beds I've ever slept in.

In contrast to the other reviewers, we found the reception staff to be friendly and efficient. The champagne bar was also worth a visit.

The only negative point to our stay was the breakfast. Service was friendly but very slow, the food was poor and the coffee awful. I would expect better from a hotel which is trying to establish itself as a "gastro" destination. Indeed, the low quality breakfast put me off the idea of eating in the restaurant that evening.

  • Stayed: August 2008, travelled as a couple
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Thank mxlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2008

We booked the hotel through bookings.com (?) and got a reasonable rate (not including breakfast (I've said it before, and I'll continue saying it - I hate hotels who do not include breakfast in the room rate)).

After booking the hotel, I tried calling them to ask about parking. I knew the hotel had a car park, and I wanted to reserve a place. I knew what time I would be arriving, so I thought it a logical thing to do. The hotel staff who answered the phone was rather rude in saying that it's first come first served. They don't take reservations for the carpark, and I'd have to hope for the best.

Anyway, we arrived, in the pouring rain. I left the car as close to the hotel entrance as possible (not far, but far enough to get quite wet) and asked about parking. No. All full. Have to park in Rosemary Street instead. I unloaded the bags, left my wife to check in, and I moved the car.

The room was already paid for. But they still asked for a creditcard to cover "anything else which might come up". My wife refused and said that we would pay when checking out for anything we consume. The receptionist was a little sniffy at that, but accepted it and made no further comment.

The first room we were shown had a very badly stained carpet. Just stained and dirty. If they want to be a 4-star hotel, then they should invest in a carpet cleaner.

The second room was better.

The bed was the most comfortable bed I've ever slept in. The tea and coffee making facilities were very good and tasty. And the room was very nice.

As mentioned earlier, breakfast wasn't included, but there are loads of cafes on the High Street, so we didn't go hungry. Checking out was OK - no problems there.

Overall, it is a nice hotel Perfectly located. But they really need to improve their service in some areas.

  • Stayed: August 2008, travelled as a couple
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Thank AM&AP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2008

We spent two nights at Abode Canterbury in their junior suite at £175 per night. The room was lovely, modern, very clean and we had two very comfortable nights sleep. On arrival we were greeted by a most helpful receptionist who was friendly and very efficient. Unfortunately parking at the hotel was full and we were a bit inconvenienced in that respect as the nearest car park is about 10 mins walk away.

However, on our first day breakfast service was very poor. We arrived at 9.25am, and although waiters and waitresses buzzed around us busily, their priority most certainly was not to meet our needs and provide us with breakfast! We were offered tea or coffee and after 10 mins there was no sign of the tea ordered - we had to request it again. There was no apology given! We were then ignored for a further 10 mins as they set up the lunch tables! We summoned a waitress and asked if we could possibly order breakfast! Once again no apology! Inefficient and apathetic staff who lacked iniative, and little sign that anyone in authority was keeping much of an eye on the situation! Would not expect such poor service at the price!

Our second day's breakfast experience was more positive though as mentioned in another review, the menu is somewhat unimaginative at the price! We didn't find waitressing staff to be particularly welcoming or friendly but rather aloof!

Checkout wasn't too efficient either despite the fact that it wasn't particularly busy! One very efficient receptionist and a little boy who appeared somewhat out of his depth!!

Overall we found the accomodation of very good quality but the breakfast service was very disappointing!

  • Stayed: July 2008, travelled as a couple
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Thank annadhubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2008

Booked direct with Hotel, we requested a room with seperate shower and king size bed and were offered 2 options one room called a 'desirable' at a rate of £160.00 and a 'comfortable' room at £130.00. We decided to go for the apparently more spacious desirable. When we arrived at 7.30 pm after a very long day driving all the way from Leeds it all went a bit pear shaped!!!

Apparently the room allocated to us was given to somebody else with the same surname and of a different sex! We subsequently discovered the other person hadn't even pre-booked his room. Needless to say the alternative room offered didn't have a seperate shower and surprise surprise they were fully booked and this was apparently the only room available, other than a suite which she advised was very very expensive, with the implication we obviously couldn't afford it!

Expecting a reduction in the room rate we eventually, after a fight, managed to get the room rate reduced to £130.00 which in our opinion was the standard rate for the room we ended up with. The bed was very comfortable but that's about it.

The biggest issue we had was the attitude of the reception staff...I could go on for ages about how unproffesional and unhelpful they were. A simple smile and perhaps an understanding of the english language would be a good starting point. The owners of this hotel should perhaps recruit some english speaking receptionist who understand the meaning of the word POOR!

We had specifically booked at the Hotel to eat at Michael Caines restaurant which I am pleased to say didn't dissapoint. The menu was excellent, so tempting we decided to go for the Tasting Menu accompanied by the recommended wine selection for the dishes. We were served impeccably by Johnny who was very enthusiastic and passionate about his work, and keen to demonstrate his knowledege of the wines. Top marks. Not so for the receptionist on duty when we cheked out in the morning. Upon checking out we were asked by a different receptionist from the previous evenings debacle if we had taken anything from the basket in our room, crisps, water etc. When we confirmed we had not she questioned us...'are you sure, what nothing?' !!!!!

We sincerely hope the management of this hotel read these reviews...there is a steady and constant theme running through them.

Don't go there to stay but enjoy the excellent food...and wine!.

  • Stayed: July 2008, travelled on business
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Thank bradandangeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2008

Very nice, modern hotel but steer clear of the terrible, overpriced restaurant!

My fiance and I stayed at the ABode over a weekend in July. We paid just over £100 for a double room, which reflected its 4 star status. It was a good hotel - clean, modern, tastefully decorated, with nice bathroom facilities and complementary toiletries. Not especially characterful but a great location to explore Canterbury.

Reception staff were efficient and friendly; however the staff in the bar and restaurant were terrible: very unresponsive and inefficient.

The restaurant is expensive (£20 for a main) and has pretentions above its station. We waited almost an hour for our starters - the waitress did not seem to notice we had been sitting there for so long. When the food finally arrived it was very disappointing - so much so that we refused to pay the full bill. Restuarant manager informed us that he has just taken over and is charged with improving it, so it will be interesting to see if it gets any better.

  • Stayed: July 2008, travelled as a couple
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Thank LW_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ABode Canterbury

Address: 30-33 High Street, Canterbury CT1 2RX, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Canterbury
Price Range: £86 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ABode Canterbury 4*
Number of rooms: 72
Official Description (provided by the hotel):
With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), ABode Canterbury is the perfect base to explore this historic city. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy fine dining in The County Restaurant, contemporary pub food in the The Old Brewery Tavern, or relax with a drink in hand in our Champagne Bar. ... more   less 
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Also Known As:
Abode Canterbury Hotel Canterbury
Canterbury Abode Hotel

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