I have stayed at Abode hotels before on business and always found them very good. The hotel is modern, with classic lines and it looks great. My room was large and the bed was very comfortable, whilst the bathroom was clean and well appointed. The flat screen TV and DVD player were welcome features (and seemingly standard at Abode hotels!).
We ate in the main restaurant twice and could not fault the food. Seven courses for two people for under £50 was superb value. Breakfast provided a large range of offerings, all of which were good quality.
The only thing that lets this hotel is the staffing. The staff on reception seemed overworked at times and so did not give the level of service that one might expect. Errors were made on booking and upon checking out which led to us being overcharged, twice! In the restaurant both at breakfast and in the evening, there seemed to be too few members of staff. This meant that it often took an age to get served and took the shine off our stay. Looking at the previous reviews, I cannot believe that management have not rectified these issues as they seem a reoccurring theme.
Overall I would stay at the hotel again but I just hope that subtle changes are made to improve the levels of service provided.
- Official Description (provided by the hotel):
- With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), ABode Canterbury is the perfect base to explore this historic city. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy fine dining in The County Restaurant, contemporary pub food in the The Old Brewery Tavern, or relax with a drink in hand in our Champagne Bar. ... more less
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- Also Known As:
- Abode Canterbury Hotel Canterbury
- Canterbury Abode Hotel