Upon arriving at this hotel, we realized it is a forgotten place. We had requested months ago for a room with cold air conditioning. We booked one of the most expensive rooms hoping to have comfort and cleanliness. It had none. The room had no working air conditioning, temperatures raised to about 100F at night because it faced the afternoon sun even though it was in April.
We called the front desk, and they said they would fix it. They didn't. they offered to move us to a room of the same category but it was half the size of the one we had. During the night, we removed the quilting between the sheets and found several yellow stains which were disgusting. the floor was never mopped, the entire room was covered in filth.
Though management will say "they did everything they could" to please us....it was not good enough or acceptable to pay what we did for a suite. We tried speaking to the general manager, but he sent his assistant manager to deal with us. Horrible experience, not worth advertising or being a part of any website. The day we were leaving, there was no running water in the shower.
In short, extremely filthy and forgotten, no real air conditioning that works, staffed by young inexperienced people. Don'y stay here at all.
- Official Description (provided by the hotel):
- With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), ABode Canterbury is the perfect base to explore this historic city. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy fine dining in The County Restaurant, contemporary pub food in the The Old Brewery Tavern, or relax with a drink in hand in our Champagne Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Ebookers, Evoline ltd, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your ABode Canterbury reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Abode Canterbury Hotel Canterbury
- Canterbury Abode Hotel