We stayed here last night as we had a concert to attend at nearby Kings School. The hotel is conveniently located for the school and for all the historic areas of Canterbury and is adequate for a short stay.
We had an 'Enviable' category room which is one of the best rooms. It was comfortable enough and made an attempt at looking stylish but the overall effect looked a bit cheap. It had terrible looking double glazing and a view over a roof into another room.
The main feature of the room was a large bathroom area with the sink and a freestanding bath on a raised area off the bedroom with a toilet and shower room in a separate room. A flaw in design meant that the toilet light could not be turned on without turning on the lights in the rest of the bathroom so I was woken up in the night when my husband had to turn on all the lights just to use the toilet.
My main issue with this hotel was the service and the lack of interest from the staff. The hotel advertises itself as having a car park which is a bonus given there is limited car parking in Canterbury. Despite indicating in my booking that I would require a car parking space, when I telephoned from the car a few minutes before arrival to check where the car park was I was told it was full and directed to a public car park some distance away. No apology was offered. Valet parking was not available nor was there anywhere to drop of the bags before parking the car.
The front desk staff were not particularly welcoming (it was too much trouble for them even to smile) and did not create a good first impression. When I handed over my credit card at check-in, I was asked to enter my PIN number into the machine without any indication as to the amount I was being asked to authorise. I was assured that I was pre-authorising £235 (the room rate of £185 plus £50 for 'extras') but there was nothing that showed this. When I checked out and paid my bill in full I asked for the pre-authorisation slip back as the hotel had no further need for this. This was only handed over after a lengthy debate.
I had to give up waiting for the directions that I asked for as the person dealing with my request turned away to help several other guests in the middle of serving me.
Breakfast was fine for £6 per head for a full English but was nothing special.
In summary, this hotel is absolutely fine for visting the historic city of Canterbury (where there is limited good quality accomodation) but don't expect too much. In my opinion it is a good 3* rather than a 4* hotel. At £185 per night (so nearly London prices) they should work on the service / front of house aspects.
- Official Description (provided by the hotel):
- ABode Canterbury is a stylish boutique hotel that has been beautifully designed and refurbished, maintaining the old wooden beams and traditional fabric of an ancient and historic building while adding contemporary design features and modern comforts, with understated British style. With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), Abode Canterbury is the perfect place to visit the city and enjoy the shops, historic sites and traditional architecture.There are 72 bedrooms, rated Comfortable, Desirable, Most Desirable, Enviable, Most Enviable and Fabulous. Bedrooms have been designed with a sense of luxury and relaxation so the guest can enjoy an ideal night's sleep, and wake up refreshed and rejuvenated. Bedrooms at all levels are well-equipped: trademark ABode features include Vi-Spring beds; luxury toiletries; personal DVD players and state-of-the-art LCD televisions. Some rooms have imaginative wet rooms and baths integrated into living areas; the Fabulous suite has a rooftop terrace with stunning views over the roofs of Canterbury across to the Cathedral.Michael Caines MBE and his talented team of chefs offer an incredible range of dining and drinking experiences, from superior room service or a drink in the stylish Champagne Bar to a pint and a pie or char-grilled fish or steak in the traditional Old Brewery Tavern. The Michael Caines Restaurant offers the ultimate dining experience, with delicious modern European cuisine accompanied by an exceptional wine list, served with professional yet not too formal style. ABode Canterbury is the ideal place for weddings, private parties, private dining and meetings, and any and all special occasions, whether for business or pleasure.We even have the facilities to make you feel absolutely fabulous. Why not join us for a workout in our well-equipped and comfortable residents' gym.ABode Canterbury, in the very heart of an ancient and historic city, is your home from home. ... more less
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- Also Known As:
- Abode Canterbury Hotel Canterbury
- Canterbury Abode Hotel