We stayed at the Abode for 2 nights from 23rd June. We were not told when booking that there were different grades of rooms so we booked a basic 'Comfortable' This was very basic for a 4 star hotel not as good as Premier Inn & the carpet was filthy, soiled all over with black marks & coffee stains & there was only one chair.. Storage facilities were poor & the safe was bolted to the floor which meant you had to kneel down. There was nowhere to put your own toiletries in the bathroom which was small.
We too were asked for our pin number for preauthorisation but not told how much for. When we paid the bill we had been charged for a better room & £400 had been preauthorised which we complained about & were told this was standard practice & it should not show on our account. Don't bother with breakfast. We went in just before 9.00am. They had run out of croissants & cold meats. When we asked we were told they would ask the chef. We were told there wasn't anymore ham. I asked for 2 bananas. We were brought the " chef''s last one"! We walked out. We had planned to dine there that night but cancelled following this experience. The reception staff were pleasant & helpful & the parking reasonablly priced at £5 per night but very few spaces. We would not return.
- Official Description (provided by the hotel):
- With its central location, within the ancient city walls and only minutes away from Canterbury Cathedral (a World Heritage Site), ABode Canterbury is the perfect base to explore this historic city. Individually designed bedrooms, contemporary bathrooms and a warm welcome are waiting. Enjoy fine dining in The County Restaurant, contemporary pub food in the The Old Brewery Tavern, or relax with a drink in hand in our Champagne Bar. ... more less
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- Also Known As:
- Abode Canterbury Hotel Canterbury
- Canterbury Abode Hotel