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“Clean and comfortable!”

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Ebury Hotel and Serviced Apartments
Ranked #5 of 16 Hotels in Canterbury
Certificate of Excellence
Reviewed 3 September 2012

Very friendly owners and the cleanliness of the place is immediately apparant. We had a lot of stairs to climb but only an issue if you have mobility problems. Room comfortable although a little small. Breakfast was good. Off street parking for a few cars; good location for a short walk to towncentre. Stay again!

Room Tip: Back of hotel is furthest from road noise
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  • Stayed: March 2012, travelled as a couple
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Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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284 - 290 of 471 reviews

Reviewed 29 August 2012

We stayed two days at the Ebury. It positions itself as a bit upmarket of your average small hotel (with corresponding prices), and our first impression was good. Our room was on the top floor- lots of stairs and no lift- and was pretty well appointed. Reading the hotel's service guide we were impressed by the dinner menu- a fixed price of £28 and some impressive table d'hote options. (They claim to have a long standing French chef).

We couldn't try this out on the first night as we arrived on a Sunday and the restaurant is not open, but looked forward to the Monday evening.

The hotel has free parking and is well placed about 10 minutes walk from the city (important as parking in Canterbury is difficult).

Breakfast was excellent and a good start to a day sightseeing.

The hotel also has a very pleasant garden which is extremely quiet given the proximity of a busy road.

We had a drink (a little pricy) and looked forward to dinner. When the menus were delivered we had our first disappointment. The menu has been rationalised a little and choices advertised in the version in the room were no longer actually available, meaning we had to rethink.

I was disappointed with the wine. I chose a red from a region of France I particularly like. It wasn't great and I was disappointed to discover that although the name of the domaine matched the description on the wine list, it was actually from a completely different region of France. I pointed this out to a member of staff who saw it only as a simple clerical error, and didn't seem to appreciate that I would not have ordered the wine if it had been accurately described.

Worst of all though was that the service was exceedingly slow. I understood that the head chef had a night off, and can only say that the kitchen could not cope with the volume of guests, and there was a definite atmosphere in the dining room as guests were waiting in embarrassed silence waiting for something to happen. It felt a bit like the scene in the Fawlty Towers "Gourmet NIght" episode, but without the benefit of the hysterical cabaret in the original.

My tiger prawn starter was nondescript, and although the main course and cheese board were good, I had really lost interest when they finally arrived. A serious disappointment.

Breakfast on the morning of our departure was again excellent.

Overall a real pity- initially I was looking to give it 5 stars before the dinner debacle. The Ebury has scope to be great if it irons out the glitches, but it's galling to pay a premium price when the hotel doesn't get such key details right.

  • Stayed: August 2012, travelled as a couple
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1  Thank garygillathens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

My partner and I booked 3 nights in a small B&B in Canterbury, just round the corner from Ebury Hotel. Unfortunately we spent just one night and after an uncomfortable sleepless night in hell we decided we couldn't stay any longer. Being the Saturday of an August Bank Holiday weekend, we thought that we would be driving home as there were 'no vacancies' signs everywhere. After a quick google search we landed upon the Ebury Hotel that thankfully had a room left. Wow! Did we fall on our feet or what!

We drove into the gravel car park, lots of spaces are available (as there were for our two night stay - and I believe they were fully booked). You are met by the most impressive building, attention to detail everywhere. Door is wide open all day long which I feel is welcoming. The lady behind reception was very polite and showed us to our room, explained everything to us and gave us a map of the area showing us exactly where we were. She asked if we needed anything, otherwise just ring down or pop down to reception.

The room was huge, in fact far to big for us (but we weren't compaining! Being such short notice, this may have been all that was available). There was a queen/king sized bed (not sure which), which suited my partner as he's 6'3" tall and has problem with short beds. There was also a single bed. We had a flat screen TV on the wall above an impressive fireplace, the TV had freeview. A two seater 'leather sofa'. Large cupboard with hangers. Plenty of drawer storage around the room. Desk, two bedside lights and tea/coffee making facilities. Chest of drawers. Ample electric sockets. Bath/Shower, Sink, Toilet plus chair in bathroom. There were soaps, shampoo and body wash provided plus lovely soft towels. Both the bedroom and bathroom had huge openable sash windows.

We were on the first floor overlooking the car park at the front. Apart from occasional tyres on gravel noise which weren't that audible, there were no disturbances at all, we had our windows open during the whole stay, day and night.

Room service is available as an extra cost. There is a French head chef that reportedly cooks amazing meals but we didn't try the evening meal service. The cost is £24 for two courses and £28 for three. We did have a toasted sandwich for lunch whilst sat in the gardens in the sun which was delicious, served with fresh side salad and crisps.

Breakfast was wonderful. You can sit where you want, the room is huge and quite grand. Readily available is juices, fruit, cereals and pastries. The waiting staff were with us immediately offering tea or coffee. Once the drink is served you can order from the hot breakfast menu, which included eggs (poached, scrambled, fried or boiled), bacon, sausages, tomatoes, beans, fried bread. Everything was cooked to perfection and was delivered to the table promptly. Toast is then brought to the table with butter and a choice of marmalade, jams or honey.

They seem to have a full complement of alcoholic drinks and mixers behind the bar as well as serving soft drinks and hot drinks. They have a small bar area with tables and comfy chairs, again with a good eye to detail with pictures and fixtures that all match the ambiance of the room. There is a lounge, which is ample size with comfy chairs and tables. The room is stocked with books, magazines, local interest information and board games.

Then we move on to the garden. Wow. The grounds are huge and house the most magnificent trees and well kept lawn. There are three round tables with parasols with four cast iron chairs around each. There are a couple of benches towards the back of the garden. It really is an impressive garden and so very quiet.

As well as the hotel, they also have a number of small cottages on site which are dotted around but not too obvious. We were curious about the size of the cottages and were lucky to see one being cleaned after the guests had left and asked if we could have a quick look inside. Once again, two extremely friendly young ladies that were cleaning the cottage were more than happy for us to take a quick look. We couldn't believe the size of the place inside compared to the outside view. They were so quaint looking, but housed an impressive sized lounge with nice comfortable looking seating, a small kitchen with all the mod cons, a large double bedroom, bath/shower in a decent sized bathroom and a single room at the back! We will definitely be staying in one of these next year. Aparently they have cottages of different sizes, including a two storey one. The cottages are all self catering and so you would need to prepare your own meals including breakfast, I think these cottages would suit family travellers. There is a Sainsburys Local, 1 minute drive or 5 minute walk away, plus a larger Morrisons very close. I believe that all hotel amenities are available to those staying in the cottages.

Another big plus, although we didn't use it this time, was the swimming pool. It's a nice size pool which is secure to guests only by accessing it with a keycode at the entrance. The pool is housed in a separate wooden building to the hotel but very close to the hotel and all the cottages. There is also a jacuzzi inside. Towels for swimming are available from reception. The location of the pool is such that people can't peer in and so it feels very private.

That's about it. An amazing hotel, incredible gardens, delicious breakfast and friendly staff. Can't wait to go back!

  • Stayed: August 2012, travelled as a couple
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1  Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2012

Have just spent 2 very pleasant nights at the Ebury.We booked this hotel due to its close proximity to the centre of Canterbury. It was about 10 minutes walk and with free parking it was a good choice.Our room was on the 2nd floor, up numerous sets of stairs overlooking the large garden. It was a good size, with a decent bed and although basic had all you needed.
Breakfast was lovely and the staff were very helpful.No issues with noise

Would recommend to couples, families or anybody who would like a traditional style hotel. Nothing flash or over the top, just good service in nice suuroundings.

  • Stayed: August 2012, travelled with family
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Thank gwforceuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

I booked in for one night bed and breakfast. Very much an old style hotel with a modern twist. Fantastic rear garden - shame about the smokers. The breakfast was superb and the service excellent. definitely recommended.

Room Tip: Garden facing rooms are quieter
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  • Stayed: July 2012, travelled with friends
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Thank bluewalrus750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2012

Super hotel. We enjoyed our two night stay very much. Our four poster room was lovely. It faced the main road and was noisy but it didn't worry us as we live on a main road and are used to the noise. Rooms at the back would be better I am sure. Breakfast was brilliant - cooked fresh to order - what a refreshing change - and not a 'DIY' toaster to be seen - fab! Lovely staff - I think the owners were away during our stay but the hotel was left in capable hands.

Room Tip: No A/C and rooms at the front face on to the main road.
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  • Stayed: August 2012, travelled as a couple
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1  Thank hedgehog90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

We booked the Ebury to spend a few cdays in Canterbury. It is in an ideal situation and has copious parking. The tariff is reasonable for what is on offer. The garden with seated areas is a bonus. The hotel attracts a varied clientelle which makes it more attractive than those establishments that rely on business bookings or a distinct age group. The only downside was the fixed price menu which did not vary from day to day, and was expensive for anyone with a small appetite.

Room Tip: We had one overlooking the garden.
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  • Stayed: August 2012, travelled as a couple
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Thank charliecreweCrewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ebury Hotel and Serviced Apartments

Address: 65-67 New Dover Road, Canterbury CT1 3DX, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 16 Hotels in Canterbury
Price Range: £69 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ebury Hotel and Serviced Apartments 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
Ebury Hotel is located a short walk from Canterbury city centre and the cathedral, this 15 bedroom elegant Victorian building is situated in its own gardens. All bedrooms are ensuite, and have Freeview tv channels, flat screen tvs, free fibre optic wi-fi, and welcome trays. The double rooms all have kingsize beds. Family rooms are available. Facilities include a large free carpark, indoor heated pool, Henry's Bar,the sun terrace and gardens. Two bedroomed serviced apartments located in the hotel grounds are also available. Self-catering cottages are available on weekly lets. ... more   less 
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Also Known As:
Ebury Hotel Canterbury

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