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“Excellent”

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Cathedral Gate Hotel
Ranked #2 of 16 Hotels in Canterbury
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent”
Reviewed 5 May 2014 via mobile

What can I say, stayed there bank holiday weekend in May, two adults two children. Can't do enough for you, excellent location, really friendly, the boy's were really helpful, nothing is to much trouble, would definitely recommend this hotel

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyblundell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CathedralGateHotel, Guest Relations Manager at Cathedral Gate Hotel, responded to this review, 17 May 2014
Dear Guest,

Thank you for your kind words - we're happy to hear your stay with us during the busy Bank Holiday weekend was enjoyable!

We hope to see you here again when you're next in Canterbury.

Kind regards,
Iida
Cathedral Gate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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419 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Zürich, Zurich, Switzerland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2014

The room I had was tiny, the floor was slanted and I had to use the shared bathroom. BUT I had a view of the cathedral! And it was all so romantic and... cute. The old house has a lot of charm and it just fits with the whole vibe of the town. (Almost like escaping from this century.) The hotel's staff were very friendly. ((My stay was back in the end of November 2012, I have been wanting to write this because I really did want to share my thoughts.))

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ladina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CathedralGateHotel, Guest Relations Manager at Cathedral Gate Hotel, responded to this review, 17 May 2014
Dear Guest,

Thank you for taking the time to write this review. We're glad your stay was enjoyable.

Since your stay with us in November 2012, the hotel has had a change in ownership, and majority of the rooms and bathroom facilities have undergone a significant refurbishment, while still retaining its many original features. We hope these updates will make staying here even more enjoyable.

We hope to see you again when you're next in Canterbury!

Kind regards,
Iida
Cathedral Gate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
197 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 23 April 2014

It all seems very idyllic having a room right in the centre and across from the square and right by the entrance to the
cathedral.

We walked from the public car park to the hotel. We were being served the receptionist but was rudely interrupted
by another patron. The receptionist was then going to serve him before finishing with us as we had to rush to put the car park ticket on.
If she had gone off we well may have had a fine !

The rooms were nice but we didn't have an en-suite bathroom. Also the room was sloped which at first was obviously charming but it impacted sleep !

The MAIN problem was sleep. Outside was loud all night long with people shouting drunk outside. WE literally had no sleep but low and behold in the morning when
double checking the draws we found ear plugs. This suggests that this must be a known issue so why were we not told the ear plugs were there !

Breakfast was nice but too long and drawn out. It would be far easier to have a the continental breakfast on a table rather than course by course which took an hour.

Overall, I was glad I paid less through late rooms if I paid the usual rate I would have been quite unhappy.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zola123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasanton, California
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 April 2014

Staff was great, room good size and very clean. Very good bed. View of Cathedral out our window. Good breakfast. Reduced rate (pay) parking in town lot (5 min walk but could drive in to unload bags. No lift but staff carried our bags up (only two floors). Older building in heart of Old Town with nicely updated rooms. Everything (heat, water, etc) worked properly. Good value for this town.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OGLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CathedralGateHotel, Guest Relations Manager at Cathedral Gate Hotel, responded to this review, 17 May 2014
Dear Guest,

Thank you for the lovely review - we're pleased to hear you enjoyed your stay with us.

Our staff are always happy to offer a helping hand with luggage, as we understand quite well that having no lift can be a bit of an inconvenience at times!

We look forward to welcoming you back when you're next in Canterbury.

Kind regards,
Iida
Cathedral Gate
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London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2014

Another great night at the Cathedral Gate. We enjoyed the central location and the newly modernised room. Very comfortable with all the right amenities. Staff went out of their way to help us find somewhere for dinner. Will definitely be back.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Streatham12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CathedralGateHotel, Guest Relations Manager at Cathedral Gate Hotel, responded to this review, 5 May 2014
Dear Streatham12,

Thank you for the lovely review -- we're glad to hear you had yet another enjoyable stay with us.

We look forward to seeing you again soon!

Regards,
Iida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Teddington, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2014

Thank you so much Debbie you made our one night stay wonderful! Your kindness taking our bags,in yourself and attention to our happiness especially to little Olivia was really appreciated! Your staff were lovely and friendly and nothing was too much trouble. To sit outside on your patio looking directly at the cathedral was an experience we will never forget. As promised I have told all my friends to experience your beautiful and charming hotel.

With warmest wishes from Andrea and Rachel. X

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 487andream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 April 2014

Fantastic ancient hotel, with rooms off rooms, little staircases leading to more rooms, winding hallways, just so much charm and character. We had a lovely room, and wandering around the hotel we had views of the Cathedral. This location is superb, being right next to said Cathedral, with beautiful night views. Very friendly and helpful staff. Breakfast was good, although a little haphazard - we ended up pinching cutlery, jams etc from other tables, as the staff were busy and hadn't made up our table and were a little slow to serve us. Word of caution - lots of stairs, difficult if you have lots of luggage.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cathedral Gate Hotel

Property: Cathedral Gate Hotel
Address: 36 Burgate, Canterbury CT1 2HA, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #2 of 16 Hotels in Canterbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cathedral Gate Hotel 3*
Number of rooms: 24
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Also Known As:
Cathedral Gate Canterbury
Hotel Cathedral Gate

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