First impression of this Victorian gothic hotel very good. The receptionist on arrival was friendly and our room was small but adequate. The public areas were were well maintained and the food was very good. The only complaint is that during our stay they had a large conference staying and at breakfast on the second morning they were more interested in serving the people attending the conference than their other guests. Having ordered our breakfast, it took 20 minutes for them to inform us that they had run out of kidneys and so we had to change the order. It then took a further 15 minutes or so for our our breakfast to arrive. At one point, my husband even asked the manageress if they needed assistance, as he would be prepared to help! Obviously we knew that wasn't possible but we were assured things would be better next day, which they were. It did appear that it depended on who was on duty at meal times as to how efficient the service was run. Nevertheless, our stay was most enjoyable and with only a ten minute walk to the centre of Canterbury, it is very convenient.
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- Also Known As:
- Best Western Canterbury
- Canterbury Best Western