The staff are exceptionally helpful and polite. A real asset to this business. The building is beautiful and we enjoyed the country style decor. The free parking is a bonus (parking comes at a premium in Canterbury) and the distance to town is only a short walk. I really want to give this hotel 5 stars, but I can't because I had the most uncomfortable sleep ever.
The pillows are the worst I have ever experienced. They were solid, I might as well have slept with my head on my samsonite suitcase.
Also, I thought the breakfast was strange. It was tasty (but extremely oily) However, the food wasn't the issue really. We were seated and asked for coffee/tea/toast and then offered the menu (continental buffet was in view) so we chose the full English and were asked how we'd like our eggs and then surprisingly pointed to the buffet (which on closer inspection had food warmers with the fry up ingredients within). We thought this was weird to be offered a menu... When everything was available on the buffet anyway. The whole thing was a bit uncomfortable, there were too many staff hanging around, all eager to grab your plate. It wasn't to our taste, we like to be left in peace.
Oh and finally the water pressure was very weak in our room. We had to turn the tap to the very end to get any water. The taps on the bath/shower were therefore difficult to regulate the right temperature.
All in all, I don't think I would stay here again.
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- Also Known As:
- Best Western Canterbury
- Canterbury Best Western