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8 - 13 of 1,371 reviews
Reviewed 22 August 2021 via mobile

Cancelled our reservation due to the Afghan Crisis.

Avoid if there is any worldwide crisis taking place.

Terrible service from this hotel.

We made this reservation in good faith. Cancelling it like this is disgraceful from this hotel.

Avoid avoid avoid

Date of stay: August 2021
Trip type: Travelled with friends
1  Thank Rayo_101x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Cotman, Other at Best Western Abbots Barton Hotel, responded to this reviewResponded 25 August 2021

Thank you for your review. You are 100% correct that we are assisting the Afghan Relocation Programme at present. Not planned of course as I am sure you can appreciate. Probably wise that we won't comment further at present (!)

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Reviewed 22 August 2021

Had a two night stay in August. A nice hotel in a great location for visiting Canterbury, the cathedral is a 10 minute walk away. Car parking was plentiful and free. The room had everything we required was comfortable and clean. Staff were friendly and attentive. We didn’t eat at the hotel only because we prefer to eat out. Would definitely stay there again.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank 410markd410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2021

The hotel had just heard that it was being taken over for Afghan refugees when I arrived and I was told that the 5 nights I had booked were now 4. When that was sorted out I quite liked staying there. Breakfast was good and the room was adequate but pricey. The refugees are staying until November so you will be unlikely to get in before then.

Date of stay: August 2021
    • Location
    • Rooms
    • Service
1  Thank Ian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2021

Not one of my best Hotel experiences I've had but also not the worst. The staff were very pleasant in reception and welcoming. After checking in online, we got our key and went to our room. After entering I noticed that the toilet seat was detached and placed on the rim for some reason... We also got a call at 23:00 to check that we were in the room as we weren't registered as having arrived on their system. A one off I'm sure. Although we didn't appreciate, what sounded like, people outside our room prior to said call (probably checking to see if they could hear us in the room).

The Breakfast was however the least enjoyable part of my 4 night stay. Each morning the staff were lost and unorganised, a couple next to us had to leave before their porridge arrived after ordering it an hour and a half beforehand. The food was fine and did the job for the day but it definitely wasn't a restaurant experience. As kind as the staff were, it didn't seem that they had any training on how to organise breakfast. The menu was fine however for anyone that is looking to pay for breakfast, I would advise leaving ample time until you need to leave as we were there for a few hours each morning and the last people to leave every morning.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
Thank olivermC3670SU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Cotman, Other at Best Western Abbots Barton Hotel, responded to this reviewResponded 19 August 2021

Thank you for your review regarding your stay in late July. Breakfast at the weekends is certainly a challenge at the moment due to the well publicised shortages of staff, not just in our industry. Apologies for this particular element of your stay. The staff we do have are experienced but overwhelmed, we do as much as we can to support and we are now turning the corner. Thank you for mentioning our staff though as welcoming and kind , they do appreciate that.

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Reviewed 16 August 2021

Thoroughly enjoyed our stay at this hotel. The staff were all super friendly and couldn't do more to help. There were a few restrictions still in place due to staffing and getting over covid rules, but I don't think it impaired our visit at all.
I'd read reports of the dated decor but I thought it was great and we spent time down in the bar. Food at the restaurant was gorgeous and generous portions. We had dinner one night and breakfasts everyday.
My only issue was that our room floor boards were very creaky as we're the ones in the room above, but again, this wasn't really an issue, just the only reason why it's not getting 5 stars.
Parking was good and the hotel was a very easy 15min stroll to the catherdral.
We would stay here again as we were very happy there.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Karina_Kiki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Cotman, Other at Best Western Abbots Barton Hotel, responded to this reviewResponded 16 August 2021

Thank you for your review. It is a bit of a 'marmite' situation our decor it appears. Glad you enjoyed our food offering and great feedback for the team, which they appreciate in these times. You are right we do have a bit of a creak here and there, this will be addressed soon when we refurb our existing stock of bedrooms now we have our new 24 bedrooms on line. We look forward to seeing you again if you are this way.

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