We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant short stay”
Review of Pilgrims Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pilgrims Hotel
Ranked #10 of 16 Hotels in Canterbury
Certificate of Excellence
London
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Pleasant short stay”
Reviewed 31 October 2013

My wife and I spent three nights at the hotel. We had come down to Canterbury to help out with some baby-sitting at my daughter's place nearby. The position was excellent: a few yards to the busy main street and a short walk to my daughter's house. Our room was comfortable; all the usual mod cons together with an imposing four-poster bed. The staff were helpful and friendly. The breakfast was excellent - the best full English breakfast I've tasted for a long time. The waitress Claire made us feel very welcome. We had several meals in the restaurant and we found them to be of good quality at a very reasonable price.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

291 reviews from our community

Traveller rating
    102
    112
    44
    17
    16
See reviews for
66
115
30
25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Leyland
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 October 2013

Positives:
Excellent location just off the pedestrianized High Street & the staff were helpful & obliging. The cooked breakfasts were very good apart from the toast served to us on the first morning, (see below for a full explanation).
Negatives:
Reception area very dark, small & scruffy.
Asked to pay in full upon arrival (which is unusual), after seeing our room I now know why.
No lift to the upper floors & the stairs were narrow & winding & very difficult to negotiate when carrying suitcases, no assistance was offered.
We found the decor throughout the hotel to be dark & dingy, probably due to the use differing shades of brown everywhere.
The twin room (number 5) was too small, tiny beds (later found to be very uncomfortable), nowhere to sit except on the bed.
Had to ask for extra hangers twice before getting any.
Our room (room 5) was situated at the front of the building, on Friday & Saturday night we were disturbed constantly by late night revelers until the early hours, finally went quite about 3am on both nights.
Bathroom had been refurbished, but was very narrow & small. Shower situated over the bath, but no handles fitted to the walls to assist with getting in & out of the bath, making the whole procedure very precarious as the base of the bath was very slippery when wet.
The temperature of the shower fluctuated wildly while in use.
During the first nights sleep I was awoken by a guest snoring in an adjoining room, I then realized I could smell something very unpleasant. I traced the smell to my top pillow, upon further investigation I found that the pillow protectors underneath the pillow cases were in a disgusting state covered in horrible looking orange stains. Complained to a chambermaid the next morning who apologized & changed them all immediately.
Free Wi-Fi & TV in the room, the reception on both was intermittent or non existent most of the time.
At breakfast on the first morning we struggled to find any crockery that was not badly chipped or cracked, We were also initially served with toast that had been made from mouldy bread.
The damaged crockery remained a feature every breakfast time during our stay.
Needless to say, we would never stay at this hotel again or recommend it to anyone.
Advice:
Avoid room 5, or better still the whole hotel.
Do not pay until you have seen your room.

Room Tip: Avoid room 5. Do not pay until you have inspected your room
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0jack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Chiltington
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2013

This very old inn is situated opposite the theatre and only a short walk from the cathedral. naturally a building of this age has narrow stairs and creaking floors. Our double room was tiny but the bathroom had been upgraded and was adequate. Food good value for money and breakfast good. Staff were very good indeed and when we asked to change rooms did their to best to acommodate. Car park a short walk away and £6 for 24 hours excellent value.

Room Tip: Rooms to small ask for as large as possible, remember very narrow stairs to rooms so no good if you...
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philip275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 September 2013

We stayed there Sept 6 for our 17th anniversary, and it was a big dissapointment. As you walk in you are met with a grubby stair carpet. The room was small with a small double bed which was a four poster, but I could have done with a step to get up on it and the matress was rock hard. We couldn't get wifi in our room and the telly reception wasn't very good. The bathroom was modern but the water was actually boiling and hard to regulate. Unfortunatly the floor boards and bed creaked, as did all the bedrooms around us! The breakfast was very good

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MauraEastbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2013

Stayed in the family room, which consisted of two bedrooms which could be completely separated, ideal if you want to put young children to bed before you. the twin bedroom adjoined the bathroom, so the kids ended up sleeping on the double bed in the other room, but at least they were able to have their own quiet space. Easily accommodates two adults, two children and a travel cot for baby.

Bathroom very clean and modern, the room had lots of character but was clean and fresh. Breakfast included was excellent, cooked to order and lots of choice. Could not fault our stay and would recommend this hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kt987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2013

We arrived at the hotel on the 10th July and were immediately charged for the proposed three night stay. I thought at the time that this was a little odd but did not argue. When I saw the room I knew why we had been charged straight away. The room was very small. A single with a double bed. The carpet was filthy, as it was throughout the hotel. Some effort had been made to improve the en-suite but the rest of the hotel was badly in need of some TLC. I complained that the room was not as advertised and I asked for my money back but I was charged for one night stay( in accordance with their cancellation policy). I would advise anyone who is thinking of staying in this hotel to check their room before parting with any money. Needless to say I will never be returning to this establishment. I am surprised that with so many tourists visiting this city that the local Tourist Board have not had more to say about this place. In my opinion it is not a very good advertisement for a city of culture.

Room Tip: Look before you pay.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PHIJAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
228 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 20 August 2013

We stayed 3 nights in this hotel, the location to the Main Street in gorgeous Canterbury is unbelievably fantastic, it is just so close, so when you are totally exhausted form site seeing all day you can literally just fall back into this welcoming hotel and relax! The only negatives are the room was very warm and stuffy, they had a portable fan which did help but you have to run this all night or you would get way overheated, mind you probably in the winter you would appreciate this? The biggest negative is the bed was a double size so quite small but extremely uncomfortable it desperately needs replacing, it falls in the middle if two people sleep on it and bounces like a trampoline so you nearly bounce out of bed if your partner flips over! There is parking at £6.00 per day around the back in Pound street for your car which is good. Breakfast was excellent you can order eggs any way you like and nice brown grain toast, Jason the manager is very very nice and very funny, we would definitely come back to stay if they replaced the mattress and especially because of the friendly staff and easy location!

Room Tip: We stayed in the Stour Room
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelsSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Canterbury hotels
0.1 mi away
ABode Canterbury
ABode Canterbury
#8 of 16 in Canterbury
4.0 of 5 bubbles 1,815 reviews
0.2 mi away
Cathedral Gate Hotel
Cathedral Gate Hotel
#2 of 16 in Canterbury
4.5 of 5 bubbles 413 reviews
0.2 mi away
Canterbury Cathedral Lodge
Canterbury Cathedral Lodge
#1 of 16 in Canterbury
4.5 of 5 bubbles 1,119 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Canterbury Hotel
Canterbury Hotel
#4 of 16 in Canterbury
4.5 of 5 bubbles 266 reviews
0.8 mi away
Best Western Abbots Barton Hotel
0.2 mi away
The Falstaff in Canterbury
The Falstaff in Canterbury
#13 of 16 in Canterbury
4.0 of 5 bubbles 1,035 reviews
Show Prices
Show Prices
Show Prices

Been to Pilgrims Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pilgrims Hotel

Property: Pilgrims Hotel
Address: 18 The Friars | Kent, Canterbury CT1 2AS, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #10 of 16 Hotels in Canterbury
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pilgrims Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Under new management as of November 2015 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, TripOnline SA, Traveltool, S.L.U., Priceline, Odigeo, Cancelon and Evoline ltd so you can book your Pilgrims Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pilgrims Hotel Canterbury

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing