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“Kent's Worst - for Service or The Waiting Game”
Review of Chocolate Cafe

Chocolate Cafe
Ranked #2 of 5 Dessert in Canterbury
Certificate of Excellence
Price range: US$2 - US$24
Cuisines: Cafe, Delicatessen
More restaurant details
Restaurant details
Good for: Kids, Child-friendly, Special Occasion Dining
Dining options: Breakfast, Brunch, Lunch, Drinks, After-hours, Free Wifi, Highchairs Available, Outdoor Seating, Seating, Serves Alcohol, Takeout, Waitstaff
Chatham, United Kingdom
2 reviews
“Kent's Worst - for Service or The Waiting Game”
Reviewed 30 January 2014

We sat upstairs and ordered two coffees and two Lunch Munch wraps from the very simple menu. Coffee arrived rather slowly and was tepid. No sugar. Eventually found sugar sachets in a bowl stuffed into a gloomy corner. We waited again and ONE Lunch Munch eventually appeared. We made it very clear that TWO were required, and waited and waited. My wife then spoke to another waitress to say one meal had been forgotten, who then went to check, but as she went downstairs made a derogatory gesture, then no response anyway. Waited and waited once more. My wife went downstairs and asked "where is the meal? " The waitress looked vague and did not seem to know anything about it, so was told dont bother.

When we went to walk out in disgust, after waiting and waiting yet again for the bill ,what had and had not been received was suddenly crystal clear! When we complained at the till we got blank stares and the comment it was "not their fault". Most restaurants would have apologised, but not this one.

The waiter who took our order did apologise to our face, then went off and sniggered in a corner behind our back with other customers.

What should have been a pleasant little lunch prior to a visit to the theatre totally ruined by shoddy service coupled with downright rudeness. Never again.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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381 reviews from our community

Visitor rating
    173
    113
    51
    25
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Canterbury, England, United Kingdom
Level Contributor
75 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Very reasonable prices for excellent pastries and coffees!”
Reviewed 18 January 2014

Often used for meeting friends but also meeting clients. Love the Chocolate Cafe, friendly staff, fantastically tasty pastries and coffee. All at really reasonable prices! Well worth checking out if you're in town.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Canterburyresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level Contributor
19 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Chocolate Strawberries are a Must!”
Reviewed 30 December 2013 via mobile

Lovely little find.....Helpful and polite staff with cute decor (teapot light shade). A friend and I had delicious hot chocolates and I would certainly recommend the chocolate dipped strawberries, perfect for a small snack/dessert. Will definitely be returning!

Helpful?
Thank Keeley24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
411 reviews
241 restaurant reviews
common_n_restaurant_reviews_1bd8 169 helpful votes
“Relaxing and great place to stop for a coffee/cake and more”
Reviewed 23 December 2013

Sightseeing and shopping in torrential rain - this place provided the ideal break with a lovely coffee and cakes. Their other fayre looked lovely too, and I'm sure we will be back when next in Canterbury.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Herbie-Green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Comfy corners”
Reviewed 18 December 2013

Lovely place for students to come and do work, free wifi, relaxing, staff won't hassle you away and the drinks are well priced in comparison to some of the leading chain coffee shops in town!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
Helpful?
Thank BenHale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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