We sat upstairs and ordered two coffees and two Lunch Munch wraps from the very simple menu. Coffee arrived rather slowly and was tepid. No sugar. Eventually found sugar sachets in a bowl stuffed into a gloomy corner. We waited again and ONE Lunch Munch eventually appeared. We made it very clear that TWO were required, and waited and waited. My wife then spoke to another waitress to say one meal had been forgotten, who then went to check, but as she went downstairs made a derogatory gesture, then no response anyway. Waited and waited once more. My wife went downstairs and asked "where is the meal? " The waitress looked vague and did not seem to know anything about it, so was told dont bother.
When we went to walk out in disgust, after waiting and waiting yet again for the bill ,what had and had not been received was suddenly crystal clear! When we complained at the till we got blank stares and the comment it was "not their fault". Most restaurants would have apologised, but not this one.
The waiter who took our order did apologise to our face, then went off and sniggered in a corner behind our back with other customers.
What should have been a pleasant little lunch prior to a visit to the theatre totally ruined by shoddy service coupled with downright rudeness. Never again.
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