We stayed for one night last Saturday. Upon arriving at 1.55pm we were greeted by a very surly receptionist who barked at us that we were too early too check in - check in was at 2pm (5 minutes to go!). I asked if we could leave our bags - was told grudgingly that we could. Another receptionist then pointed out to the first one that our room was ready, so she let us check in! We were using our Free Night from the Free Night Promotion and she didn't have a clue how to process it - my husband had to explain to her what to do.
However the room was nice and clean and very quiet - room on 4th floor.
We ate in the Thyme restaurant in the evening. Waiting staff were extremely pleasant and cheerful, although the service was quite slow, especially considering the restaurant was only about a quarter full.
We had breakfast in the restaurant and again the staff were extremely pleasant and the food very tasty.
Would we stay here again? It is very handy as our daughter is at uni here, so I might give them another chance - but if I were to get the same reception upon arriving then that would be the last time!
- Official Description (provided by the hotel):
- Ideally located within walking distance of the historic sights of this stunning cathedral city and Canterbury East train station, our Canterbury hotel features our new generation bedrooms, each with a freshly-updated bathroom with large shower head, and a brand new, slumber-inducing, king-size Hypnos bed. After a great night's sleep, head out and discover the impressive Canterbury Cathedral, St Augustine's Abbey and St Martin's Church (an UNESCO World Heritage Site, no less) or enjoy a little punting on the River Stour. Nearby shopping areas include the King's Mile and Whitefriars Canterbury. Important info: There is no on-site parking available at this hotel. The nearest car park is Longport Car Park (CT1 1TU). Max stay 12 hours, charges apply 7:00-21:00 Mon-Sun. Discounted 24 hour parking tickets are available at £6. Directions: Leave the M2, junction 7. At Brenley Corner roundabout, take 4th exit onto the A2. Branch left, then merge onto A2050. At London Road roundabout, take 2nd exit to continue on A2050. At St Peters roundabout, take 3rd exit onto A290. At Wincheap roundabout, take 2nd exit onto A28. At St Georges roundabout, take 2nd exit onto A257. At traffic lights, turn right and continue on A257. At the next set of traffic lights, turn right onto A2050 and you will see the Premier Inn. The hotel is located 50m away from the nearest car park, the 'Longport', for which vouchers are available on reception at 6GBP for 24 hours. Transport and local information: Canterbury East Railway Station 0.5 miles Westgate Shopping Centre 0.4 miles Northgate Shopping Centre 0.4 miles Howletts Wild Animal Park 2.6 miles Wealden Forest Park (Wildwood) 4.1 miles ... more less