We recently stayed for six nights at this Premier Inn in central Canterbury. Normally we do not stay so long in a hotel like this but because we were at a conference we prolonged our visit. This gave us time to experience more of what it was like to stay at this hotel.
What struck us at every turn was the willingness of the staff to work with their customers and to solve problems or answer questions. I have stayed in a number of Premier Inns and staff are usually friendly but on this occasion staff went a step further, going out of their way in providing a good customer service.
The hotel is situated next door to a convenient Tesco express and ATM bank facility and not far from the city centre. If you want to park you will need to locate to a nearby Carpark where the hotel has negotiated a daily rate for its customers, all though there are one or two disabled spaces.
It was clear to us that there was room for improvement in delivering breakfast. The two times we ate breakfast in the hotel, there were no croissants, the bread and juices were running out, and we had to wait for the bacon beans etc to be replenished. I could easily complain about the lack of variety in breads and pastries, selection of fruit etc, but that in some ways would be superficial. because what struck me was the lack of management and oversight in the restaurant area. The staff were all working very hard to try and fill the gaps. One embarrassed and helpful member of staff explained that two managers had recently moved on and had not been replaced. I have seen something like this before where big national companies do not keep track of what is happening at the customer level. It feels like complacency at its best and contempt for the customer at its worst. The hotel deserves better and it will soon lose any reputation it has if it cannot provide a decent breakfast for the price it charges. Having said all that when I did receive a cooked breakfast it was very well cooked and prepared.
I do hope that these issues can get sorted out. The staff the ambience and the position of the hotel were all very good. I note one previous review of mentioning the need to go out of your way and round the roundabout to access the hotel by car. This is accurate but it's not too far only down the road and for me the proximity of the hotel to the city centre by far outweighed this slight inconvenience. Air conditioning was a distinct plus for the whole humid week we stayed.
Thank you Premier Inn Canterbury and all your staff for making our visit very pleasant indeed.
- Official Description (provided by the hotel):
- Ideally located within walking distance of the historic sights of this stunning cathedral city and Canterbury East train station, our Canterbury hotel features our new generation bedrooms, each with a freshly-updated bathroom with large shower head, and a brand new, slumber-inducing, king-size Hypnos bed. After a great night's sleep, head out and discover the impressive Canterbury Cathedral, St Augustine's Abbey and St Martin's Church (an UNESCO World Heritage Site, no less) or enjoy a little punting on the River Stour. Nearby shopping areas include the King's Mile and Whitefriars Canterbury. Important info: There is no on-site parking available at this hotel. The nearest car park is Longport Car Park (CT1 1TU). Max stay 12 hours, charges apply 7:00-21:00 Mon-Sun. Discounted 24 hour parking tickets are available at £6. Directions: Leave the M2, junction 7. At Brenley Corner roundabout, take 4th exit onto the A2. Branch left, then merge onto A2050. At London Road roundabout, take 2nd exit to continue on A2050. At St Peters roundabout, take 3rd exit onto A290. At Wincheap roundabout, take 2nd exit onto A28. At St Georges roundabout, take 2nd exit onto A257. At traffic lights, turn right and continue on A257. At the next set of traffic lights, turn right onto A2050 and you will see the Premier Inn. The hotel is located 50m away from the nearest car park, the 'Longport', for which vouchers are available on reception at 6GBP for 24 hours. Transport and local information: Canterbury East Railway Station 0.5 miles Westgate Shopping Centre 0.4 miles Northgate Shopping Centre 0.4 miles Howletts Wild Animal Park 2.6 miles Wealden Forest Park (Wildwood) 4.1 miles ... more less