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“Great place to stay for shopping in Canterbury”
Review of Castle House Hotel

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Castle House Hotel
Ranked #12 of 16 Hotels in Canterbury
Reviewed 16 January 2014

Great, friendly little hotel within walking distance of the city centre. Reasonable sized room, with comfortable bed and clean, modern en-suite shower and toilet. Lovely breakfast. Friendly, helpful staff, and the added bonus of on site parking.

Room Tip: Good sized double room on ground floor for anyone with mobility problems.
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  • Stayed: December 2013, travelled as a couple
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2  Thank Carolinemoira49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 - 213 of 333 reviews

Reviewed 4 December 2013

My family stayed here last weekend for my niece's graduation. The rooms were massive (We had the ground floor room which was a bit noisier in the morning but a huge room and lovely bathroom). There was lots of team and coffee as well as great wifi. It is a great venue if you want to park your car up for a weekend and not drive again....everything is within walking distance. Just have flat shoes for the pebbled walkways. The staff was lovely and provided maps and directions for us. The breakfast was lovely with a huge choice. We will definitely use it again.

  • Stayed: December 2013, travelled with family
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3  Thank FionaMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

My partner and I came to Castle House for a weekend getaway to explore the city, we had heard good recommendations about this hotel and it certainly lived up to and exceeded our expectations.

the hotel itself is a fantastic building and sits in directly opposite the ruins of the old Canterbury Castle Keep, the garden is actually surrounded by the old city wall which is a great sight and a lovely area to sit in the summer months.

We stayed in the newly built part of the hotel and the room was of a very high standard, spacious and with a large ensuite, the room had all amenities and lovely windows overlooking the castle.

we booked an evening meal in the city centre which is a convenient walk from the hotel, breakfast was very nice though and the staff were all polite and helpful.

I would recommend this to anyone wanting to visit Canterbury, or looking for a nice short getaway, particularly if you like the history of the building and its location.

  • Stayed: June 2013, travelled as a couple
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3  Thank brownbearmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Easytobook.com
2  Thank Ditte H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 8 October 2013

We booked the hotel through a website and got it confirmed (secured with card!). However, when we arrived, the receptionnist told us he never received the booking (computer issue?) and that the hotel was fully booked.
He did not really help finding another hotel, and after 30 minutes arguing, we had to find a WIFI spot in town to do it ourselves.
No excuse from the hotel, nothing...

  • Stayed: September 2013, travelled with family
    • Service
4  Thank EDOUARD L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleHouse, Owner at Castle House Hotel, responded to this reviewResponded 10 February 2014

Dear Edouard,

We are incredibly sorry to hear about your bad experience with us. Unfortunately, the website that you booked through did not let us know that you had booked, as we do not have an affiliation with them. We are now doing our utmost to ensure the situation cannot, and will not, occur again.

Our receptionist was very new at the time and was unsure how to deal with the situation. In hindsight, he recognises that he should have invited you in to have a drink and help you much more substantially. I sincerely hope that you would book with us again, in spite of this, and would like to offer you a complimentary bottle of wine on your next visit.

Kind regards,
Lynda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2013

Good location. The staff were all polite and well presented. The room that we stayed in had a Four Poster Bed, a beautiful touch.Tea making facilty in the room, TV and lovely bed linen.
As it was our Wedding Night the Management gave us a Wedding gift, thankyou Castle House much appreciated. A lovely Breakfast in th
The only downside that we had was that there was a rather odd smell coming from the Bathroom.

Room Tip: Go for the Four Poster Bed
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  • Stayed: August 2013, travelled as a couple
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1  Thank Geoffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

Friendly welcome.
Located very centrally with easy level walking access to both attractions and restaurants.
Room very clean and tastefully decorated.
Good wide choice of food for breakfast and again staff helpful and smiley.
Free parking on site a real bonus and we left car for several hours after we had officially checked out - staff quite happy.

Stayed: September 2013, travelled as a couple
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle House Hotel

Address: 28 Castle Street, Canterbury CT1 2PT, England (Formerly Canterbury Castle House Guest House)
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
Ranked #12 of 16 Hotels in Canterbury
Price Range: £66 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castle House Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Castle House Hotel is located five minutes from Canterbury High Street and is built astride the ancient city walls of Canterbury and standing in the shadow of Henry II's Great Keep itself - reputedly the third largest in the Kingdom . This unique building is your choice for a bed and breakfast experience, steeped in history. Castle House Hotel is an architectural gem and a scheduled ancient monument. The main house was built in the 1730s, incorporating part of the Norman city walls, the Roman Worthgate, and the only visible remaining section of the original city moat, now of course drained of water. Here, surrounded by Georgian opulence and decoration of the highest standard, you are just a few minutes' short walk from the whole of the mediaeval city: the magnificent Cathedral; the maze of winding streets and the romantic ruins of the Castle and city walls... Book your room at Castle House Hotel and history and convenience will combine to make your stay both memorable and enjoyable. All our rooms have been decorated to the highest standards, benefit from en suite or private facilities, and provide you with every modern comfort from contemporary flat screen digital TV to high speed wireless broadband at no extra cost. ... more   less 
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Also Known As:
Canterbury Castle House Guest House Hotel Canterbury

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