Booked 2 rooms(a single and a double) through Booking.com then needed to change booking from Fri/Sat to Sat/Sun. Rang hotel who said that was fine and I rang back to confirm once I had spoken to my travel companions. When we arrived on the Sat evening the hotel said we were a no show for the previous night, so had cancelled my booking!! To add insult to injury they tried to charge us for for the night I had cancelled........I am fighting this charge!! We were eventually offered a 3 bedded room which we really didn't want, but there was no option. The front desk appears to be totally disorganised and no one wanted to take responsibility for the mistake.....which was clearly theirs. Beds extremely soft and uncomfortable. Only real plus point was the convenience to the town centre.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, LateRooms and Evoline ltd so you can book your The Victoria Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Victoria Hotel Canterbury