Avoid that hotel. We had family booked there for 3 days and they had to leave. The restaurant was run by a bunch of young students, that neither of them cared about customer service. The meny old and repetitive. Food was never hot, especially the roast, was hard meat and salty and the waitresses ignored the drinks because they werent' expensive enough. When we complained about the cold food and the service, we were laughed at. Rooms are dirty, towels are dirty and the reception hardly answers. There is no provision for kids there either. when we had a 7 year old ty a slot machine , he was told off by staff in case he breaks it. Barman serves tiny portions for 7£! Gave the impression nobody cares whether they have guests or not as they are all transient. Noisy and unfriendly towards older people, also garden is rough and backs directly to the parking lot whch makes it dangerous for children playing. For that price we went to a 4 star in town and were treated decently.
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- Also Known As:
- Victoria Hotel Canterbury