My husband and I accidently booked the wrong date with this hotels own website ( the booking went through as being the same day that we were booking it) and so we immediately tried to phone to amend it. However, after ten hours of answerphone messages , my husband finally spoke to the manager the next morning only to be told that we had lost our money (£100 ) and there was nothing he could or, indeed, would do. Their unhelpfulness on this matter has been a real eye-opener and considering other websites have a policy of amending a booking with this hotel for people we cannot ascertain why re-booking is such a problem.
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- Also Known As:
- Sun Hotel Canterbury